Nice dealership-clean, friendly people. Keith was very patient-he was obviously busy, but took time to explain as much as he could without overwhelming us. Pushy, hard sell salespeople turn me off but Keith was the antithesis of this type.
Went in after experiencing a dead battery on a Saturday. Was happy to drive away in 15 minutes in a free loaner vehicle. I had considerable other routine maintenance done ???while I was there??? and my car was ready perfectly ready to go by 1PM ON Monday. Very satisfied. I always come away with the feeling I pay about 20% more at my ???home??? dealership, but I am always confident work is done right the first time and all workplaces will be
Colin was very professional and diligent to get my Acura TLX repair made. He is very professional and I would highly recommend him as he took the time to resolve my problem and was honest throughout the process.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
This is my first Acura purchase! Everything from my initial "shopping", test drive and purchase were smooth! Stuart Beispiel was very knowledgable and honest. I did not feel pushed into making a purchase.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.