This Dealership Is Awesome!
November 5, 2018
On a late Friday afternoon last October, we were northbound on Interstate 65 in my 2015 Acura TLX SH-AWD. We had just crossed over US 30 and were keeping up with the traffic which was running at about 70 mph. All of a sudden, three or four pieces of scaffolding fell off a construction vehicle that was in a lane to my left and perhaps 30 yards ahead! All the pieces were laying flat but moving diagonally in front of me toward the (right) shoulder. I immediately swerved drastically to the right. (Thank goodness for the SH-AWD!) I thought I had managed to avoid all the scaffolding, but in fact, one clipped the rear driver's side wheel, puncturing the sidewall, and gouging out a piece of the rim. Obviously, the tire went immediately flat. But if it had to happen, it couldn't have happened at a better place! It turns out that we were less than 5 miles from Muller Acura of Merrillville! A quick tow (provided by Acura) and we were there. Even though it was late Friday afternoon, we were greeted warmly by Amy of Customer Service and Michael, Assistant Manager of Service. I cannot adequately convey the expertise and the caring treatment lavished upon out-of-towners in distress dumped on their doorstep just before the weekend. We were pretty shook up by our near miss that could have easily been far more disastrous! Their genuine concern for us and the attention they afforded us were well above and beyond the call of duty! They told us we needed a new rim and, because SH-AWD models have special, color-coordinated rims, they didn't have one in stock. But then they took it upon themselves to take a tire and rim off a new car, exactly like ours, that they had on their lot so we could be on our way. They even took it upon themselves to contact State Farm and get the claim process started. I haven't even mentioned the amenities in Muller Acura. Waiting areas are especially spacious, clean, comfortable, well-stocked, and technologically up-to-date. Even the service bays were clean. You cannot go wrong dealing with Muller Acura of Merrillville!!! We highly recommend them!