We purchased a certified 2010 ZDX in the summer of 2013. My wife and I really enjoy the ride. I have found maintaining the car at Jay Wolfe Acura to be painless.
The experience has been so good we purchased a 2017 certified RDX for my wife to drive.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I've been a customer for over 13 years. All cars purchased by the family have the support of not only the original salesman [ yes, still there!] but everyone that has since been involved...the service is the most friendly, supportive and transparent. Can't forget to thank everyone in the Lounge that makes you feel comfortable when you do have to wait for service completion!! Awesome! Finally time to trade in the 7-yr old and move on to new technology-- the experience was fantastic! This is a dealership that others try to imitate.
Not only was my service experience EXCELLENT as always, the friendliness of the staff went above and beyond my expectations. The service rep that helped me, explained everything in detail, kept me updated about the progress of my vehicle, and when my car was finished he walked me out to my car to make sure everything was in working condition. That is great customer service!
We were looking for a newer vehicle and were considering an Acura MDX. The sales team of Ernest Baha and Joe Fiorino provided us several options. We actually settled on a Lexus GS 300 that had very low miles. They were wiling to negotiate on the purchase and were very candid about the trade in value from the wholesaler. Thanks to their honesty we sold our minivan for nearly $3000+ due to the excellent condition. Do not purchase a vehicle until you reach out to these two sales professionals. This is known as a "top drawer" dealership, but I can honestly reaffirm that, from personal experience!
The check in & out process takes much longer than it should. I???ve had a few different luxury cars & this is by far the slowest service Dept I???ve met. The check in & out requires a lot of standing/sitting around to get in & out & often I just find someone sitting in their office to help me. I feel like any longer than 10 mins, esp to drop off is just too long. And to be clear, they are not walking to my car & going over things. This is just basic drop off & pick up for service.
I had a recall issue addressed on my 2018 MDX. I worked exclusively with Lara Varkas. This is the second time I have worked with her and I hope not the last. Lara is a shining star and an exemplary model of the highest level of customer service. It???s great to drive a fantastic car, but even better when you genuinely like the dealership team members. Thanks for a great experience!
Took my MDX for an expedited oil change. Willie, the service advisor, kept me up to date as to the progress and went over the service check point by point explaining the points not in the green and why they were not in the green.
I walked in the dealership knowing what car I wanted, but Max went above and beyond even though it was extremely busy. He helped me move all my stuff from my old car to the one I purchased from him, including my daughter???s car seat. I also, had a chip in the windshield just after I purchased it and made sure I was taken care of when I came back in. Great service!
They service people always take great care of my car, so that's why I've been loyal to them for 8 years now. The facility is also terrific - I can take my young kids to the playroom to hang out and enjoy a meal.
This is a great place to buy a car. A very friendly dealership. We went to Lexus first, we were treated as if we were not important so we decided to visit Acura since it's across the street, very happy we did.
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