Naples Acura -- first experience has been a great one
November 6, 2018
I was choosing between various smaller-sized SUV/crossover vehicles -- Toyota RAV4, Suburu Outback and Crosstrek, Lexus RX350, and the Acura RDX. An eclectic mix -- but I was looking at size and performance less than using price as a consideration. I have never owned an Acura, though I had previously owned a couple of Hondas and they were very good cars. The Acura dealership was the most dedicated and "nicely aggressive" in their approach. The other dealers sort of had a laissez-faire approach, and usually I'm fine with low-key, but the Acura folks seemed more intent on having me as a customer. They followed up immediately and were communicative about questions. When it came to negotiations they were open and direct and willing to work with me to achieve me getting the car I wanted at a price I was willing to pay. We moved through this process quickly, professionally, and cordially, and did so in about 36 hours. I drove down, signed the papers, and left with my new RDX that evening. I also have dealt twice with the service department -- once in getting my roof rails/crossbars and trailer hitch installed, and the other getting a finish treatment applied. Both times I was given loaner cars so I was not stuck waiting, or having to deal with being picked up at the dealership (which is 30 minutes from my home). All in all, one month in, a great experience with this dealership.