My wife and I started our car search with a disappointing purchase attempt at Mile High Acura (recommended by Costco, but no negotiated 2019 RDX prices with the Costco Auto Buying Program). Mile High could not deliver, in a timely fashion, an RDX in the color (blue) and configuration (Tech Package) I requested. They had me deposit $1,000, to demonstrate my earnestness in purchasing a vehicle, for a vehicle that may be delivered in a couple of weeks or no later than a month from the date of my deposit. That night I found online two RDX vehicles exactly in the desired color and configuration at Courtesy Acura. I attempted to get Mile High to trade for the vehicle, which is a customary practice among dealers everywhere, but apparently due to some past conflicts, Courtesy does not trade vehicles with Mile High. Mile High, earlier, told my wife and I that the blue color vehicle I wanted was not available anywhere in the five state regional area and the manufacturer currently isn't taking orders for that color and configuration (Tech Package) combination. That was a "strait-to-my-face" lie. I believe they wanted to get me to change color and/or configuration to go with something they might have on the lot. I cancelled my deposit within three days (allowed by Colorado laws) with Mile High Acura after finding the car I wanted at Courtesy. Courtesy Acura matched my price and delivered the vehicle two days later. Gizette (GeGe) the sales person was very knowledgeable and professional and a pleasure to work with. I highly recommend Courtesy Acura if you are interested in an Acura vehicle. The management, sales staff, and technicians, in my experience, are first rate.
I purchased the Acura MDX 2015 model in 2016. The battery was very low, so I could not start the engine. I brought the vehicle in for inspection. The staff replaced it quickly for me at no costs because the battery was still under the warranty. The office staff who checked me in was very friendly. The waiting area was super clean with "free" cold water bottles (it was hot yesterday, so I drank two of those. Thank you!) The restroom was very clean too. They cleaned the vehicle very well after the services. I'd recommend the services/dealership at the Littleton location; they've been professional and friendly to me with excellent services performed on my vehicle.
I own a 2001 Acura MDX (one of the first vehicles released), purchased from the Pasadena, CA dealership. I moved to Denver, CO in 2005. I quickly found Courtesy Acura, and have stayed with them to present. I will never let my MDX (current mileage 336,000+) go as it has saved my life several times over....I LOVE my car! Courtesy Acura never cheated, lied to, or took advantage of me as a woman in a perceived 'male-dominated' world. They also helped me avoid being taken advantage of by others in the industry. My previous service advisor Sandy, was excellent but finally retired. My new advisor, Stuart Hall, recently handled several major issues with honesty, intelligence, kindness, and continued support. In my opinion he went far beyond the 'scope' of his position and I will always request his assistance when I bring my vehicle in for any type of future service. ~ CH, Denver, CO
$4,600 cost savings and great service made me a believer!
by coloradojj from DealerRater.com
November 6, 2018
4.8 (3790 reviews)
I very rarely write reviews for anything, but decided to do one after having an amazing experience at Courtesy. The transmission light on my 2014 RDX came on and I immediately took it to the local dealer where I had purchased it. This other dealer (not Courtesy) said that they needed to simply flush the transmission fluid and if the light came back on I would be looking at a new transmission at a cost of around $5,000. The light came on again and I took it to a local transmission shop who quoted me $1,700 for repair based on their diagnosis but caveated that by saying there were no guarantees that it would resolve the issue. I then called Courtesy and connected with Paige Keel. She was truly outstanding - from start to finish. She scheduled an appointment that fit perfectly into my hectic schedule. When I arrived, she thoroughly described the diagnosis process and that she would have answers very quickly. Within 30 minutes, she reported her findings back and said she could do the repairs while I waited. During the entire process, I luxuriated in the well appointed and comfortable waiting area, connected to the complimentary wifi, and enjoyed freshly brewed espresso and bottled water. The best news was that it cost only $400 and the repairs were done on the spot so rapidly! Paige exceeded my expectations throughout this entire process and was absolutely spectacular! Hats off to Paige and the entire Courtesy Acura Team. I am proud to say I am your newest (and maybe happiest) customer!
Excellent Customer Service & Excellent Vehicle Maintenance
by KARLROSENTHAL from DealerRater.com
December 3, 2018
4.8 (3790 reviews)
First off, Chris Wunderlich - Service Consultant should be recognized and rewarded for his excellent customer service skill. Very prompt, thorough, knowledgeable, and flat out helpful. I had questions about a Preventative Maintenance Schedule for my 2017 Acura MDX. Chris took the time to print me the Maintenance Journal for my vehicle. Also, I absolutely need my vehicle to be completed in the hour and a half that it was promised to be completed. Check! With help from Chris, my car was ready after an hour and a half and I was able to make my doctor's appointment that followed my Courtesy maintenance visit. Receiving my car after a thorough inspection and completed work, the car wash, bottled water, and mint are noticed and appreciated. I have not had any other dealership do that. Nice touch. Your customer waiting room makes staying a comfortable experience. Again, thanks to Chris. Courtesy Acura is lucky to have him on your team.
Just moved to Denver recently and have his/hers MDX ('12/'17) . We have owned 4 MDX & 2 TL over the years. So LOTS of experience with Acura dealers in Scottsdale and Orange County, CA. Mile High Acura is much closer to our house but had a terrible experience there the only time we tried it. Debacle is an understatement. So I gave Courtesy a shot and wasn't disappointed. Matt was highly communicative and took care of our needs. Vanessa greeted us when we were picking up since Matt had a customer. She took care of the paperwork and quickly had us on our way.
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