Used 2017 Acura RDX for sale near Rochester, NY

UPDATE: After my initial review on May 29th I was contacted by Service Director Jamal "LA" Clark on Jun 4th regarding the back-ordered brake parts for my GX550 Overtrail. Although they still did not have an updated ETA for the brake replacement parts to fix the squealing, Lexus authorized him to offer me a Temporary Resurfacing of the Rotors to help quiet the brakes in the meantime. Before I could schedule the temporary fix, the service director notified me on June 16th that the parts for the full repair have arrived and I am now in the process of scheduling the permanent fix with Scott Banta. I'm very satisfied at this point and appreciate the extra steps the dealership has taken to resolve the issues in a timely fashion.

I love my Acura RDX. To me. It's like a luxury vehicle, love everything about it. If I ever got a new SUV, it would definitely be another RDX

We’ve long been fans of the Toyota brand and so far, we’re loving our Corolla Cross. Our sales professional, Lucas Gonzalez, was friendly, accommodating and helpful. He stayed flexible and patient through the sales process, considering that we asked a lot of questions and took our time figuring out the financial implications of our purchase. He has also been available to us even after the sale, something we really appreciate. We were provided with misinformation about our car's drivetrain, nevertheless, both Lucas and John Chun (GSM), did what they could to make it right. We sincerely appreciate their efforts and the time they've invested to accommodate our needs. Given our exceptional service experience, we will make sure to recommend this location to friends and colleagues who are looking to purchase a vehicle. Thank you, Sterling McCall Toyota Fort Bend for helping us remain loyal Toyota fans and supporters.

This car meets all of my current needs. I love all of the accessories inside of my car. Especially, the USB port. I will definitely stay with an Acura.

I took my dream car to BMW of Sarasota for scheduled maintenance. Carlos was quick to receive my vehicle and reviewed the automated diagnosis. After satisfying all code requirements, Carlos educated me in great detail of the listed items required to restore my vehicle to mechanical perfection. Carlos is an amazing technician but he is also very personable, connected to and interested in the well being off customer he serves. Carlos represents BMW of Sarasota with integrity and a high degree of professionalism.

I love this vehicle! All the options and smooth ride make it a dream to drive. The reliability is excellent, making it an even better value.

Lexus of Orange Park The dealership is very efficient and the services is excellent. Everyone is pleasant and the food is good. I will by next catr from them in the near furture.

The Acura RDX is a fun car to drive. It gets amazing gas mileage and it’s 279 HP tears the road up. It looks rich and it is.

Manuel took care of us and gave us great customer service to make our purchase experience enjoyable

This care met all of my needs. It has plenty of legroom in the front and back, the ride is great compared to others cars I tested.

Daniel, the Mini Service Manager, does an outstanding job of taking care of all your needs! Please give him a raise!!

Ellen Stubenhaus was my service advisor, she was great, very welcoming, and knowledgeable about the process and time it would take. Repairs were timely and well executed. Great experience overall.

We didn't deal with the Lynchburg office in person, but when I spoke with the lady in finance( I am sorry I don't remember her name) she let me know that they can ship the vehicle to our closest location. That to me is customer service! Our application was simple and we got pre qualified. Next car will be a CarMax car !!

My experience was very pleasant, I found the vehicle I wanted and I bought it, very easy process

My sales rep was Bob Hoisington, he was the reason the sale was made. he was very professional and polite, he made the transaction very smooth and answered all my questions. Even delivered it to my house. Rating was AAA+++

VERY FRIENDLY STAFF AND NO PRESSURE LIZ WAS AWESOME AND VERY EASY TO BUY A CAR FROM SHE ANSWERED EVERY QUESTION AND HELPED WITH THE SALE I WOULD HIGHLY RECOMMEND HER SHE TOOK THE TIME TO SHOW ALL AVAILABLE VEHICLES THAT HAD THE CRITERIA WERE LOOKING FOR I CAN'T SAY ENOUGH VERY THOUGHTFULL LADY

My wife and I just purchased a used, Cadillac Escalade... 2021... The experience from start to finish was first class. Joseph Gudgel was my Service Consultant and Joe Lopez was the general manager who made the magic happen. No smoke or mirrors... it was a transparent process and first class from start to finish. I can tell you at the age of 44 it was the best car buying experience of my life. REALLY LOVE THESE FOLKS, drove down from NAPA CA to meet with these folks.

Jen has always been fabulous dealing with my service issues and goes above and beyond in assisting customers and making your service experience smooth and easy!

I had a great experience with Kempthorn! Rod was excellent and helped us get the vehicle we wanted for the price we needed. We traded in a vehicle and Rod made the process easy and seamless. I drove over 2 hours to go to Kempthorn and would do it again! I will recommend them to everyone!

I had the best auto buying experience here in all my years. It went smoothly, so much easier than I expected. Robert Sala was great in every step of the process. He is an interesting and relatable conversationalist, he knows when to talk and when to listen, he's a good listener. I appreciate all the help he provided and would gladly recommend him and this dealership to anyone.

Great place to buy a vehicle all the sales staff was very helpful. They helped me find a vehicle that was with in my budget and was very professional from beginning to end. My salesperson was very helpful if you’re in the market for a new or used vehicle I definitely recommend this dealership

They were very professional and quick about servicing my car. They gave me a summary of what they recommended and the services I needed. I recommend their services.

I'm compelled to share my good experience at this Carmax dealership. I ordered my car from their Fayetteville store with a free transfer. They kept me informed through text and email of the transfer status. I could have waited for a call but since I knew it arrived I called to schedule a test drive. I had applied online for financing and was approved with little detail but when I called to see if they would transfer to Fayetteville they asked similar questions and got the finalized approval. The salesman on the phone had an instant approval with 3 term options and the corresponding interest rate. He told me what the payment would be. In the end the payment was exactly as they quoted by phone. I expected to be in and out but spent 4 hours there. That probably wasn't normal though. The salesman Bob and I talked too much and he messed up our address in the computer. It happens. The other slowdown was the slight difference between the drivers license name and the credit app name. Oddly enough those small mistakes cost us an extra hour and a half. It happens. Meanwhile during the test drive I noticed a vibration on the highway over 60mph. They decided to have it looked at while we were there and rebalance the tires as well as resurfacing the front rotors. I was honestly surprised that they did the rotors. I didnt mention anything about them. I thought it was just the tires. In the end the vehicle took longer than the purchase process. It was quite an operation they had. They've really streamlined their processes. The financing, trade-in process, transfer process, detailing process, service process etc. Were really wild to see in action. The things I loved: The approval and disclosure process of financing. The transfer process. The minimization of paperwork. The teamwork process of communication. The dealership itself. The cars are all open to look in and sit in without a need for a salesman to get keys. No need for proof of income with fair to less than fair credit. Free coffee and bottled water. Fixing issues on the car while we complete the purchase and paperwork. The cons: small mistakes made very long wait. I'm quicker than them at moving the process forward. No negotiation price is a little high. Tips: as with everything in life do your due diligence. Inspect the car thoroughly. Utilize their carfax and recall information. Consider selling your car elsewhere for more money if you paid off your trade. Push along the process if you want it to go faster. Dont buy their gap insurance. Its overpriced and negates a good deal. Consider an outside warranty company for a better price. Realize a well placed call will hurry the process and verify what one person told you as being true. Place a hold on a vehicle you like for 7 days for free. Apply online to streamline the process.

Best buying experience ever. Go see Sean Cassidy today! He made it a very enjoyable experience. The ZDX is great and it put my mind at easy when I found out my salesman has the same vehicle.