Long-term customer, happy to continue
November 5, 2018
I brought in my 2003 MDX for service. This dealership is my usual go-to for service since they have always given me good service, a loaner when I need it and fixed what needed fixing. This time, there were significant repairs required which precipitated the process of looking at purchasing a newer vehicle. I met with Pete Sanchez first and he referred me to Federico Carrasco, who showed me several MDX's. I chose one originally and did an extended test-drive. I wound up not selecting that one because it had features I decided I didn't like (too dark tinted windows, running boards I thought I would trip over.) I chose another one, a 2014, that had to go through the pre-certification, so I picked it up 2 days later. In the interim, I had the use of a 2017 loaner. There was one hiccup (I didn't receive the spare key), and when I inquired, it took a little searching on the part of the salesman; he had it delivered to me. In all cases, I was treated respectfully and with the expectation that this would be a relationship with the dealership and not just a single transaction.