This was my first time at the Torrance Acura AutoNation dealership and it won't be my last. I was there for a routine maintenance service. Chris, the service technician, was excellent! He was friendly and informative (especially, at 7 a.m.). My car was serviced in a timely manner. The car wash was awesome! My car looks like it was polished! Great job Acura AutoNation!
We Leased our TLX Acura 3.5 V6 on 4/10/2017.. "Darren Maus", was an outstanding sales professional... He, and the entire personnel of Acura of Peoria, provided to us a superior customer service . From Darren Maus our Salesman, to Paul Brown the Sales Manager, to Ben Quail the General Sales Manager, to Ray Garcia in the financing, everyone was very kind and accommodating. We never expected that we would have be treated so well. For instance, John Lozano, another Salesman, went on his own and picked up a pizza for me and my wife since we had no lunch.... We spend most of our time with Darren Maus, who in the end, did an exceptional delivery of the car to us. This car had many new technological and electronic functions. Darren Maus explained everything to us and answered all our questions. We really enjoyed immensely leasing our new car from "Acura of Peoria". Excellent Product, - Outstanding Customer Service, - Phenomenal Experience. This entire event lasted 1.5 hours!!!! W O W Thank you Acura of Peoria Milt & Donna Makavos Apache Junction Arizona
Graham made buying our new RDX experience easy and stress free! We will be sure and recommend Walsar to our family and friends and let them know how easy it was to work with them.
My wife and I live in Georgetown, TX and found a Suburban for sale at this dealership. We called and spoke to Chris Alvarado and told him that we were interested in the vehicle and would like to come and see it, but didn't want to drive three hours one way only to show up and the car was sold. He told us that he could hold it until 7pm that night. We drove up there and arrived at 6:15pm and walked out with our Suburban keys by 8pm!!! There was zero haggling or negotiation to be had. He was upfront with us and honest! I accidentally left my handicap plaque in our old car and he found it and mailed it to us!! Great guy, great service and great dealership!! We will definitely be buying our next car from them!!!
June 20 and 21, 2018; our area suffered some pretty substantial flooding. After losing my car to the water, I resolved to purchase a specific vehicle from a specific dealership in the valley, finding my new Subaru somewhere that wasn't the Subaru dealership was surprising; but not disappointing in the least. Randy Mora not only exemplified the sales persons' adage of "know your product" (as he was not only well versed in knowledge for his brand of Acura but Subaru as well), he personified the character and personality expected of a professional sales person while maintaining a fun and easy going demeanor that I'm positive sets every one of his customers at ease. Thank you for going above and beyond for assisting me with making sure all bases were covered and to the Acura team for making the car buying process NOT take a million hours. I'm just sorry I can't give more than 5 stars.
My experience has been very positive. The technical advisor (Brandy) took down all essential information and was very upfront about the process. Upon diagnostic tests, she gave me a concise summary of work & cost. She also identified the essential items vs optional ones. Since the repair was going to take more than a day, offered a loaner.
The work was done as promised. Good job!!!
I always enjoy getting my Acura's scheduled maintenance done at Pauly. The staff is friendly and efficient. They note anything that may need future attention but never try to up sell. I've owned two Acuras in the past 25yrs and Pauly has maintained them well.
We knew what we were looking for (a 2015 or 2016 Honda CR-V), and had done our homework. We appreciated that Audrey and Bob respected that and didn???t try to sell us something different. They provided answers to our questions and explained things well. They also saved us a trip to a sister dealership by going through their inventory on line with us. They were helpful without being pushy and were reasonable when we discussed the price and financing options. Friendly and down to earth.
I had to have some repairs performed on my vehicle as well as an active recall that needed to be taken care of. I always use online services when possible and it frustrates me ENDLESSLY when places offer online scheduling and do not utilize it when I arrive on-site. This location, however, treats the online scheduling just as they do telephone/in-person scheduling (as they should), and I arrived on time, was greeted by name, and everything was taken care of. The facilities are excellent, there is a Starbucks machine, free water to drink, snacks, and a very comfortable lounge area. If you have to have service performed, there is nowhere else that I would recommend. This is by far the best customer service I've received at any dealership and I wouldn't hesitate to visit again. It says a lot that I would consider purchasing future vehicles here just due to the service I've received. Note: I did not purchase my vehicle here, I merely had service performed here!
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Off Lease Only Orlando Review
Second time and we will be back again!
by NH from Orlando, FL
November 6, 2018
4.9 (21376 reviews)
I bought a 2014 Hyundai Sonata from Sam Hackett at Off Lease Only back in 2015 and have always told people what a great experience it was. No pressure and the process was fast and easy. This time, we found ourselves needing to replace my wife's old 2005 PT Cruiser. We found a great deal on a 2017 Nissan Rogue that we really liked on the Off Lease Only web site, so we printed out the details and headed down to take a look. We walked into the dealership and spotted Sam behind the counter. I called him over, reintroduced myself and gave Sam the details of the vehicle that we were interested in. Sam told us to wait for a moment and he went and got the car for us to test drive. We walked the vehicle to see if we could see any problems and Sam even gave me some pointers on how to spot any areas where repairs could have taken place. Once I was satisfied, we took the car for a test drive and decided to buy it. Everyone from Sam to the Sales Manager, Perry Guerard, and the Finance Manager Monte Asti, was fantastic to work with. Monte made the finance part of the deal clear and easy. He showed us all of our options in a clear and concise manner so we could make the best choice for our situation. I cannot recommend Sam, his team and Off Lease Only enough. We will definitely be back to do business with them again when the need for a new vehicle arises.
Went to look at the models and ended with a TLX Acura! Excellent service and our salesman Mr. Irwin Baker was very friendly, professional, experienced, reasonable and gave us the best of deals! Thanks!
Shawn Haggarty at Speedcraft Acura, has a wealth of automotive knowledge relative to Acura and other make cars (pros, cons, history of model improvements). Better yet, he takes the time to understand the customer’s desires and quickly narrows down the options that match from Speedcraft’s new or pre-owned inventory; saving you both time and a lot of aggravation. In my case, following a disappointing test drive of a vehicle I thought I wanted, he was able to guide me straight to my dream ride. His professional, low pressure approach makes the car shopping experience a pleasure.
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