I brought my 2017 Honda Civic EX Hatchback in to get all of its' windows tinted + the service advisor couldn't have been more helpful. They were friendly + willing to answer any questions I had without frustration. While I waited, the lounge area + refreshments were great -- made the wait seem not as long! The tinting was excellent, they gave me a great price, + thoroughly informed me on what to do after I left to keep the tinting pristine. I would definitely return to this dealer + would highly recommend others to do so as well!
On a late Friday afternoon last October, we were northbound on Interstate 65 in my 2015 Acura TLX SH-AWD. We had just crossed over US 30 and were keeping up with the traffic which was running at about 70 mph. All of a sudden, three or four pieces of scaffolding fell off a construction vehicle that was in a lane to my left and perhaps 30 yards ahead! All the pieces were laying flat but moving diagonally in front of me toward the (right) shoulder. I immediately swerved drastically to the right. (Thank goodness for the SH-AWD!) I thought I had managed to avoid all the scaffolding, but in fact, one clipped the rear driver's side wheel, puncturing the sidewall, and gouging out a piece of the rim. Obviously, the tire went immediately flat. But if it had to happen, it couldn't have happened at a better place! It turns out that we were less than 5 miles from Muller Acura of Merrillville! A quick tow (provided by Acura) and we were there. Even though it was late Friday afternoon, we were greeted warmly by Amy of Customer Service and Michael, Assistant Manager of Service. I cannot adequately convey the expertise and the caring treatment lavished upon out-of-towners in distress dumped on their doorstep just before the weekend. We were pretty shook up by our near miss that could have easily been far more disastrous! Their genuine concern for us and the attention they afforded us were well above and beyond the call of duty! They told us we needed a new rim and, because SH-AWD models have special, color-coordinated rims, they didn't have one in stock. But then they took it upon themselves to take a tire and rim off a new car, exactly like ours, that they had on their lot so we could be on our way. They even took it upon themselves to contact State Farm and get the claim process started. I haven't even mentioned the amenities in Muller Acura. Waiting areas are especially spacious, clean, comfortable, well-stocked, and technologically up-to-date. Even the service bays were clean. You cannot go wrong dealing with Muller Acura of Merrillville!!! We highly recommend them!
We knew what we were looking for (a 2015 or 2016 Honda CR-V), and had done our homework. We appreciated that Audrey and Bob respected that and didn???t try to sell us something different. They provided answers to our questions and explained things well. They also saved us a trip to a sister dealership by going through their inventory on line with us. They were helpful without being pushy and were reasonable when we discussed the price and financing options. Friendly and down to earth.
I had to have some repairs performed on my vehicle as well as an active recall that needed to be taken care of. I always use online services when possible and it frustrates me ENDLESSLY when places offer online scheduling and do not utilize it when I arrive on-site. This location, however, treats the online scheduling just as they do telephone/in-person scheduling (as they should), and I arrived on time, was greeted by name, and everything was taken care of. The facilities are excellent, there is a Starbucks machine, free water to drink, snacks, and a very comfortable lounge area. If you have to have service performed, there is nowhere else that I would recommend. This is by far the best customer service I've received at any dealership and I wouldn't hesitate to visit again. It says a lot that I would consider purchasing future vehicles here just due to the service I've received. Note: I did not purchase my vehicle here, I merely had service performed here!
IF YOU WANT TO GET GREAT SERVICE ON YOUR VEHICLES SEE TYLER AND BRYCE! They will take good care of you. I moved the service for my vehicles to Neil Huffman Acura in the past few years but recently had to go back to Louisville Honda World to get coverage on a 100 month battery that Honda World installed in 2016 on an Acura I own. Louisville Honda World refused to honor the warranty on the Honda battery that they had installed in my Acura. They told me to go to Acura. (makes no sense, these are 2 separately owned businesses). If I owned a Toyota, would they have sent me to Toyota?) I explained the situation to Bryce and Tyler at Neil Huffman Acura and while they did not need to take responsibility for the situation Louisville Honda World was trying to push off on them they did take care of the problem for me. NEIL HUFFMAN ACURA IS THE PLACE TO GO FOR REAL SERVICE! THANK YOU FOR GREAT SERVICE GUYS.
Graham made buying our new RDX experience easy and stress free! We will be sure and recommend Walsar to our family and friends and let them know how easy it was to work with them.
I had recently purchased a brand new 2016 Acura ILX with Tech Package from Pohanka Acura. Throughout this process, I had worked with the sales consultant Frank Ha. He was very easy to work with and provided me with exceptional service. Frank Ha was able to answer all of my questions and helped make the car-buying experience wonderful. I would highly recommend speaking with him if you are ever in the market for an Acura.
My usual procedure: Notice of time for service, called and made an appointment, arrived at Service bay, was immediately helped, talked with Chris Toronto and went across the street to the Diner and had lunch. When I got back the car wasn't quite ready so I had a seat in the waiting room and read my newspaper until Chris came and got me. He explained what was done while they were bringing the car around (after being washed). I gave him my credit card and drove away very happy. Every time I take it there, that is the way it happens!
Was searching for a car for my daughter. Looked online and found great cars . Set up test drives through the internet department. Arrived at dealership met manager Chris who was very knowledgeable and I felt at ease immediately. Introduced to sales David who was patient and let my daughter test drive a few cars. Not pushy, patient and,most of all I feel like I got a great deal and perfect 2017 Sentra for my daughter. Thanks again Dave and rte 33 for a great experience!
My wife and I live in Georgetown, TX and found a Suburban for sale at this dealership. We called and spoke to Chris Alvarado and told him that we were interested in the vehicle and would like to come and see it, but didn't want to drive three hours one way only to show up and the car was sold. He told us that he could hold it until 7pm that night. We drove up there and arrived at 6:15pm and walked out with our Suburban keys by 8pm!!! There was zero haggling or negotiation to be had. He was upfront with us and honest! I accidentally left my handicap plaque in our old car and he found it and mailed it to us!! Great guy, great service and great dealership!! We will definitely be buying our next car from them!!!
Shawn Haggarty at Speedcraft Acura, has a wealth of automotive knowledge relative to Acura and other make cars (pros, cons, history of model improvements). Better yet, he takes the time to understand the customer’s desires and quickly narrows down the options that match from Speedcraft’s new or pre-owned inventory; saving you both time and a lot of aggravation. In my case, following a disappointing test drive of a vehicle I thought I wanted, he was able to guide me straight to my dream ride. His professional, low pressure approach makes the car shopping experience a pleasure.
First, I was greeted with a smile at my car, and then I was taken to my service provider's desk.
I received Outstanding service by my service provider Arick and his team and I was completely satisfied. He listened to my request, discussed by service request with me in details, recommended the best options and the best of all, he offered any discounts that were available for me based on the service that I requested. On the following day when my transaction was completed, my car was outside ready to go, didn't have to wait for someone to go and get it. In short, I was in and out in a snap. Now, that is what I call GREAT CUSTOMER SERVICE!
As we say in the Navy, BRAVO ZULU / JOB WELL DONE!
This was my first time at the Torrance Acura AutoNation dealership and it won't be my last. I was there for a routine maintenance service. Chris, the service technician, was excellent! He was friendly and informative (especially, at 7 a.m.). My car was serviced in a timely manner. The car wash was awesome! My car looks like it was polished! Great job Acura AutoNation!
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