Acura TLX for Sale in Sugar Land, TX

I was extremely pleased with the purchase a used vehicle for my daughter from Gillman Acura. My sales rep was Crysta Pickett and she made the process very painless and didn't try to sell me a bunch of extras. I was in and out within an hour. Unfortunately a couple days after we brought the car home something catastrophic happened to the engine and I reached out to Crysta and had the car towed to my mechanics shop. I immediately got a call from the Sales Manager, Greg. He said that they were going to tow the car down to there dealership and check it out. He called me a day or so later and said that the engine was destroyed. He said that even though I bought the car "as-is" that the car should not have died within two days of bringing it home and that the dealership was going to take care of it! Needless to say I was very happy to hear that they were stepping up to the plate and taking care of this. I cannot say enough how pleased I was with the entire process and even though the used vehicle had serious problems shortly after bringing it home the dealership took care of it with no qualms whatsoever. This is the way a business should treat its customers. I will not go anywhere else again.

This was the best dealership service appointment I have ever had. Was given an estimate of two hours for an airbag recall, but my car was done in 45 minutes! Best ever and I will be back, not only for service, but to purchase the next car.

The friendly service personnel and the in house personnel that catered to my needs when I was in the waiting room

My salesman Ken was very kind and helpful with understanding my needs and wants. The journey was a bit rough the first year, 2017, having to wait one whole year to buy this car, because of the damages done to it by the toyota repo man, which should of never of happened. Moving forward, when it was sold back to me by toyota, I did not know nor was I informed that the vehicle was damaged by the repo, during the re-purchasing of this vehicle that is. Now having to eat $5,919.00 and be upside down, and plus the price of another vehicle, is the bad news. Now, financing $29,834.46, Because I wanted to be happy with my vehicle, so I got the this one. I am Not 100% happy with the deal , but I am hundred percent happy with the car! thank you Ken

I had electrical problems with both of my Prius hybrids. Service Manager Chris Rodriguez did an excellent job fitting me in during the busy Christmas week, keeping me updated, and getting my cars back to me timely. I appreciated his help with getting a better price for the costly repair, getting recalls fixed, and the complimentary car wash.

My experience has been very positive. The technical advisor (Brandy) took down all essential information and was very upfront about the process. Upon diagnostic tests, she gave me a concise summary of work & cost. She also identified the essential items vs optional ones. Since the repair was going to take more than a day, offered a loaner. The work was done as promised. Good job!!!

Mike the service foreman was extremely helpful and really put time and effort into trying to figure out what was going on with my car. He genuinely wanted to help and make things right. He was fantastic! Miguel - service adviser called me with updates regularly and was helpful and polite.

Dealership and Eric (the salesman) were responsive and helpful. No pressure during the process. We did not buy the car we investigated at the dealership because it didn't fit wind up fitting our needs. However, I would definitely return to shop there again.

We leased and purchased our car from Gillman The service has always only been completed at Gillman. The customer service and all employees are always so kind, concerned, and knowledgeable! We wouldn’t go anywhere else!!

Thank you Pete Sanchez and the management team of John Eagle for saving the day! These guys are a class act and would refer my mother to this dealership. What started out a bit strained, Pete and the managers turned it all around and I was so thankful for "sticking it out". I appreciate any company that takes the time to make situations right and don't stop until it is corrected. Pete is such a great salesperson, very empathetic and caring. He's a straight shooter and that's what we all need when buying a car! I LOVE Acura and this is my third RDX. The 2017 is AMAZING and so excited to drive it for many years to come. If you are in the Houston and surrounding areas, these are your guys. You'll get the best price in town without the hassle. Thank you Pete and thank you John Eagle! 👌🏻👍🏻

Rick Mitchell is Fantastic!!!! I was looking a few different types of cars that were high end SUVs similar to the MDX. Because Rick did a great job of educating me on all of the functions of MDX, and the advantageous of owning one, I came back and bought an MDX rather than Audi Q7 or Jaquar F-Pace. He was great during the purchase process to and helped me out throughout that process! I could not have asked for a better sales person, and his expertise, consideration, thoughtfulness, and effort was fantastic!!! I am so happy with my new car and the service has been top notch!!

Josh Guerra is truly a remarkable Service Consultant, and he makes every Lexus customer feel special. He is warm, friendly, and personable - remembering small details about each of us and taking the time to demonstrate how importance we are to Lexus with his genuine and attentive service. He never rushes us, is fun to chat with, is clearly knowledgeable about our vehicles, and is ever-professional and courteous. Josh is the #1 reason I continue to own a Lexus, even though I am actually no longer even attracted to the ES and I'm less impressed with the quality of product than I used to be. I am also horribly spoiled by the wonderful team at Westside Lexus Service, where the liberal Loaner Car policy keeps customers super happy. Lastly, I wanted to note the honesty and impressive service records of Josh's mechanics. I know these guys have been there a long time and that there is no revolving door with Josh's team. Even though I have a bad habit of constantly leaving cash in the arm console and glove box - never has even $1 gone missing. How many companies in the world can claim that? This MVP treatment from the Westside Lexus Service Department, along with Josh as my personal superstar, have pretty much established me as a lifetime client of this particular dealership. I will not buy from another dealership even to save money on a new purchase, and I no longer even bother shopping other makes. Since I completely trust the team to make honest service recommendations and not sell me unnecessary repairs, and I have total faith in the skills of the technicians, I happily bring my car in for service here, 100% satisfied even with a dealership service price tag. Obviously a very pleased Lexus for Life client, my loyalty to this dealership is based on 16 years of great experiences, and I am confident that many more are are still ahead!

Good service assisting by Mr Tariq on oil change recently. I don't have to wait long just like before 2 1/2 - 3 hrs wait even with appointment. A commendable well done job, thanks! Mr Abellar.

go see Ladonna Bailey. she is AWESOME!! Charlie in Finance is great... he calls if any questions & talks you through everything! i had a few concerns and they were all addressed before i left!

Professional Service Reps and top quality care. Have bought two MDX SUV's from Gillman and my wife loves them and only has them handle the maintenance.

I purchase a used 2012 Ford Escape in December 2015 with Ralph Odigbo. I received a call from the service department for a service and check up and set up an appointment for Friday 7.7.17. The tech went over my vehicle and made several suggestions. As I was waiting I met Ralph again in the parking lot. My service was going to be extensive (all due from regular wear) so I call Ralph and asked him to talk to me about trading my vehicle. He quickly went to work for Me. Introduced me to Steve McCain on the new car department and they both started to work with me and advised me to trade in my used Escspe and purchase a new 2017 with great rebates. I then was introduced to Adam Nguyen and Pedro Lopez in the finance department. I left your dealership (in my new 2017 Escape). These 4 men were amazing in their professionalism and knowledgeable , they pulled out all the stops to make sure that I received the absolute best customer service and that this vehicle and my financing were perfect for Me. Joe Myers Ford is My Dealership!👏👏👏👌

Consistent value, quality, and dependability. All work is explained, all costs are provided upfront and for the most part does not deviate. They are great.

John Eagle ACURA in Katy is fantastic. Great customer service, communication, and relaxing service waiting area. Can???t wait to see all the renovations completed. I highly recommend them! Thank you Scott Sheley! 😀👍