New and Used 2020 Audi A4 for Sale in Palo Alto, CA

Ahres did and excellent job handling the service needs for my 2016 Audi A7. He was courteous, professional and respectful. The process was smooth and I can???t tell you how much I appreciate the excellent quality service. He was able to help me clearly explain the issues, resolve them and keep the process simple. This level of service goes a long way in future purchases and service needs. Having someone I can trust who is capable and experienced in handling these issues gives me peace of mind when purchasing and Audi. Not all dealers are like this and Ahres by far was the best service advisor I???ve had with any car. It makes a difference when deciding on my next vehicle! He was very efficient and John the other advisor was also there to help make the process smooth like arranging for the rental car even though he didn???t have to (some advisors just sit in there chair and stare into space when they aren???t busy with their own customer). These guys are awesome, thank you again!

Matt and the team at Audi of Palo Alto went above and beyond my expectations. i arrived after their service center was closed via a tow truck at 6:30pm. I am not an exisitng customer yet Matt gave me one of their 2018 Audi A4 courtesy cars for my long drive home to Mill Valley. After we discovered they discovered the irreparable damage to the engine of my Audi A6. Matt did not pressure on me and together we filed a succesful claim with Audi of North America as the faulty fuel injector that caused all the sequential damage was under warranty . The result : a brand new engine courtesy of Audi and Matt did not even charge me for the courtesy vehicle I had over two weeks. I know where I will be going to purchase my next Audi!

This was my first time utilizing the service center of this dealership. I was overall impressed with the professionalism and efficiency. It???s important to note that the visit was for a basic warranty maintenance check, so not challenging in terms of priblem solving, etc. I was impressed with the small customer focused touches that make a difference- such as offering bottled water and calling Uber???s for transportation during the service time The only area for improvement (I???d take off just 1/2 Star) is the return transportation. The service rep texted letting me know my car was ready and asking for my address to transport me back. I replied immediately, and advised that my phone was about to die, but heard nothing for 20 minutes so called my own Uber back. If this is the mechanism for customer transportation, the response should be timely. Otherwise everything was great!

I bought an Audi Q7 one 10/28/2018. Luan patiently and friendly explained Q7's features and functions for me. I went through Costco Auto Purchase program. The price negotiation was very smooth. I was able to set a price, make a decision, go through the finance program, etc smoothly and quickly. In about 2 hours, I was able to drive a new Audi Q7 home.

I came into Palo Alto Audi looking for an A4. I had a specific set of specifications I was looking for; and I knew there were a few cars on the lot based on my online research. Paola and I sat down to discuss what I was looking for. There was (1) specific car that I was very interested in. I was able to do a test drive and then talk about cost. This was a simple conversation where I was able to get the car down the price I wanted within a very short amount of time. This, im telling you, was a very good experience and I am happy I made my way to Palo Alto over a few other dealerships. Moving on...I was able to get all my paper work done quickly while the car was being detailed (dang, all my windows were covered in streaks)! *I think this could be taken up with the detail team I was then on the road as a very happy customer. Thanks a lot for all your help!! Truly appreciate it. 5-star

Very pleased with PaloAlto AUDI service. I discovered a small leak from transmission area. I was given an immediate appointment,and Service Rep Addib signed me in quickly and gave me a loaner car (all in about 10-15 minutes!). He texted me with progress reports, and when I later needed to retrieve some stuff from my car he showed me what the service guys were doing. Apparently a bad seal. Transmission was removed and replaced(original one sent to Germany for analysis). Everything good now! I appreciated the service, the loaner car, the respect , the communication, and the commitment to excellence. Thank you.

This was my first experience with Audi Palo Alto. Went a couple of months ago, when Luan gave a test drive on A3, Q3, and Q5. There was no pressure to purchase that day, and he promptly emailed us all the information on various options that we had asked for. Went last week again to see whether they had any good deals available. Luan had to leave, so he handed us over to Paola. Paola quickly zeroed in on the best possible Q5 that met and exceeded our requirements. It took us a while to negotiate as we were open to various financing and purchasing options. However, in the end, Paola could meet our reservation price that matched a great deal for a comparable car with all the features on Truecar. Overall, we though Paola did a great job given that it was her first ever sale (we came to know about it later on). Gino (Finance) initially provided us a very high rate for the upfront payment for service and the extended warranty, but then lowered the rates significantly that we found to be affordable. Our conversation with Gino was friendly, and we were overall happy that we got a good deal at a reasonable price. Paola followed up last weekend and arranged for us to have a tutorial with Javier. Javier was very cooperative and thorough when he walked me through all the basic and advanced features of the Q5. I learned quite a bit about how to operate multiple features of Q5 within 30 min or so. I have no hesitation whatsoever in recommending Audi Palo Alto dealership. I hope their service center is as good as the dealership.

typo on name and address on service contract, did get it corrected with a hardcopy. told me could not send me a new email version. Is this a system issue? this should be corrected great job otherwise!

Extremely happy with the warmth and attention of the staff. They made me feel like my work is being the only priority for them. Very well organized and systematic process. Looking forward to visiting again for my future needs of car services or purchases.

I was there for the break pads replacement. Deanna helped me with it. Shes very nice and patient. Overall it was a great experience. Definitely five stars!

Where do I begin?! This being my first time ever purchasing a car, it was far easier than I expected! I expected a scary back-and-forth pressuring negotiation between myself and a tough salesperson, but NOPE! The whole process was much easier and went smoother than I thought it would be! I took interest on a car online and messaged the dealership through their website. I got a quick response from the internet sales team, under Cassandra Crawford. I had read previous reviews on her on Yelp and was glad she was the one who personally handled my purchase! All the positive reviews she previously received, I believe 100%! When I first stepped foot on the dealership to just take a look at the car in person, she gave me no added pressure to BUY NOW! She had a very kind employee (Eric) drive me to the expansion lot where I took time to admire the vehicle. We went back to the dealership and Cassandra gave me a quote printout with all the incentives and best offer to begin with and I walked right out that door feeling no sense of pressure put upon me! We continued to email each other for about a day until we got to where I wanted. From the beginning she asked me how much I wanted to pay for monthly and the down payment and she definitely delivered to meet all my demands! I told her from that I wanted to enjoy the vehicle and not regret it down the line all because of a spur of the moment big purchase. She understood that completely! In fact, I came by the next day to ask her further questions about the deal and that was it. Still no pressure to sign any contract or deal yet! I told her I'll be back tomorrow to sign everything and finalize the deal but mostly to sleep on it one last time (cold feet 😅). She really worked with my work schedule to see when the best time was for me to come back. So, that was a total of 3 visits to the dealership (all my decision) and she was able to take time in her busy schedule to meet with me every single time. You can tell she is a very busy woman but she gets back to you on a very timely manner! We were even texting on her personal phone after office hours because I had so many questions for her (Sorry Cassandra!). Along with her assistant (also her daughter), they are able to work with you to meet all your needs! I told her that I would text her and let her know when the best time for me to come in was and with very short notice, she had everything all taken car of! When I got there for all the paperwork, my car was sitting right in front of the dealership, all clean and ready to go! Her daughter, helped me the technical details of the car and was very helpful! Frank, was the one who was nice enough to take time off from sales to help me start paperwork while Cassandra was at a doctor's appointment across the street. It was the only time I could swing by during work with a 3 hour window, so Cassandra was able to relay the information to Frank. Once Cassandra got back, she brought me over to Wayne who handled the finances. Wayne was another great associate who made sure to explain every little detail on what I was signing because I always have a lot of questions! He also worked with me to get the best deal possible on any extra maintenance packages I may need on the car! He was very honest on if I really needed a certain package or not and did not scare or pressure me at all into buying anything! The whole pick-up day process only took 1-1.5 hrs of my time and went very smoothly! 👏🏻 Do not go anywhere else if you are thinking about getting an Audi! Go straight to Cassandra! She will definitely take care of you! All the wonderful reviews on her on different websites are all accurate! Everything still feels unreal after a few sleepless nights because of pure excitement! Thanks again Cassandra Crawford! You're the best! Tell her Nathan sent you! 😉

Its my 3rd time buying a car and I have to say, this is the most transparent experience I ever had. Payment after tax is clearly given, negotiation is quick, reasonable, and transparent; the document signing process takes just minutes, no push on buying additional unnecessary warranty stuff.. compared to my first 2 dealership (2012, 2015), it would be heaven and xxxx i would say.

I bought a 2018 Audi Q7 3.0T loaded premium plus last year with help from Mariatu and Joseph (manager) hours before my flight so I could surprise my wife for our 5 year wedding anniversary. Audi Q7s were selling before they even hit the showroom at the time. And this particular trim was super rare at the time, and ordering one meant a 3 month wait. Mariatu and Joseph not only held the vehicle for me the day before as sold, while it was still in the warehouse, even though I did not pay or sign anything, talk about trust! They made the entire transaction painless and breezy with a hard stop at noon, so I could go on my business trip worry free and have my wife and kid go home with a brand new Q7. No crazy price haggling, no attitude, most pleasant car purchase ever.

I had the pleasure of working with Tenzin on the purchase of my vehicle. I first inquired over the internet and Tenzin was quick to respond. I really appreciated his straight forward approach, willingness to help me find a car in a short time frame, and timely responses to all my emails. It was such a time saver to have done everything via email since I don't live near the dealership. When I got to the dealer to actually purchase the car, Tenzin made sure the process was painless and efficient. Even though the original car I wanted wasn't available anymore, he found me a great alternate at a fair price. Overall, I would recommend friends and family to work with Tenzin. He wasn't overly pushy and kept to one form of communication (other dealers would call, text, and email me several times a day which was annoying since I have a day job). A very straight forward and honest person! I also worked with Andrei once I arrived at the dealership, who went over all the paperwork with me. He answered all my random questions and made sure the paperwork process was easy since it's not the most fun part when buying a new car. I dealt with another employee (I forgot his name - so sorry!) but this gentleman was the one who walked through my car and showed me how to use all the different features. He was very kind and patience. Overall, this had to be one of the best car buying experiences. I was at the dealership for 2 hours, which I thought was not bad at all. I thought I would be there for 3-4 hours. Everyone was really nice. I would highly recommend Audi Stevens Creek to others!

Audi Stevens Creek is absolute the top choice if you are searching for your next vehicle. I am glad to purchased my A5 from them. Not only they have a gigantic fleet to choose from, they also have the most sincere and efficient people! Here are some of the characteristics of them. 1, top expierence and knowledge to help choose your car. 2, prompt reaction to arrange test driving. 3, detail-oriented consultation. 4, confidence in Audi brand, yet very objective comment over competitors. This is a big bonus! I would definitely recommend them to my friends!

I am a very happy returning customer to this outstanding dealership I just swapped my old Q5 TDI with a new Q7 TDI after a sincere advise from Andrei Smith to consider getting into a New TDI again I love Audi TDI technology and what it offers in economic consumption, power and cleaner technology but the best part is buying it through a very thoughtful, professional sales team: Andrei Smith and Tenzin Soepa Audi Stevens Creek sales team was awesome in communicating sincerely and truly like best friends putting our needs first and in details explaining and comparing our 2 best options I ended up buying a New 2015 Q7 TDI that had it's emission modified to comply with EPA and was offered for sale way below market price I have to mention also their Financial department Wayne Wallace a true sincere and a smart and kind person who went out of his way and called me early Sunday morning after I purchased the car to give me even a better deal and the best warranty and car care programs possible to match my family needs Thank you all very much Stevens Creek Audi!! You are simply the Best I mean it with great pleasure

I contacted the dealership by phone a few days ago, and was lucky enough to have Tyler answer! He was fantastic, he checked in with me the following day by phone to see if I had any questions before making the drive out to the dealership (I live 2 hours away). When I arrived, he was ready for me, super friendly and helpful, and overall just really awesome to work with. After a long process of test driving, trading in my old car, and filling out paperwork, we then got connected with Jana in finance and she was a ray of sunshine, really fast and knowledgeable, and super friendly. though it was late and we were tired, she made the finance part very seamless and painless. Over all, everyone was great and we???re patient and nice to our cranky toddler!!! Thanks to the whole Audi of Stevens Creek team, for a great experience!

Was looking to replace my wife???s vehicle as the lease ended. Had decided upon an A7 but a new one wasn???t in our budget. Spoke to Cassandra Crawford, who has sold me 6 other Audi???s and she said, ???wait a second, you like Diesels right???? I agreed and she proceeded to put us in a brand new 2016 A7 TDI Diesel that was loaded. Best of all we got a large discount and an extremely low interest rate. I???m happy, my wife is happy and we own our 7th Audi from Steven Creek Audi. Great outcome!!

Emane was great!! After an accident I experienced, I was in the market for a new S.U.V. I was in the market for a new Audi and visited ASC based on their great location on stevens creek blvd. I had an idea of what I was looking for and as soon as I arrived I was quickly greeted by a happy salesperson named Emane. He patiently walked me though all of the features of the 2018 Q7. Emane helped me find the perfect Q7 for my family and he was able to get me a price I couldn't say no too. I also met Joe who was Emane manager and Joe better explained my purchase options and the benefits of a prepaid lease. Completely painless process and I would highly recommend Audi Stevens Creek to my friends and family. I'm going back soon to add another Audi to the family. Visit Emane & Joe and they'll take care of you

very responsive, knowledgeable, eager answer all my question