I do not even know where to start with this. I will first off say that I never ever write reviews...... I took about a week to write a review at first I wanted to write a bad review because I felt that I was getting nowhere but then I thought let me try to reach management and address my concerns if it is not addressed then I will the bad review. With that being said I would like to thank the service manager Jason and the general manager Jad. They both listen and resolved my concerns. Every dealership has issues if you think that every dealership is perfect you are going to be let down big time. What does matters is how the dealership addresses and resolves any issues you may have at that time. This dealership was great with following through on their promise to resolve my issues. One thing I can take away from this experience is before you leave a review allow the dealership/company to hear your concerns and address them before you leave a bad review just to stick it to the company. PS gave it 4 out 5 stars because of the money on gas and tolls I spent getting it resolved :-)
by Roz007 from Bordentown NJ
January 7, 2019
Heavier than my 2005 325. Nice quiet ride. 6cyl engine has plenty of power and decent mileage. Very nice interior with enough storage for a convertible. Not fond of the Idrive. I rarely use it for navigation. I am old school and miss a dip stick. I am very satisfied with this car.
Always available and straight forward. He is an experienced dealer that gives honest recommendations. Not only is he trustworthy but he is patient with your purchase.
by L.Y. Fan from East Lansing, MI
November 27, 2018
My first BMW. Fast, comfortable, roomy, and excellent fuel economy. I commute daily, and and impressed by the over 30 mpg mileage. Seat warmers, steering wheel warmer and awd make it a great winter car. Great car made from high quality materials, very dependable and efficient. Great handing is a no brainer its a BMW ?
Randy was very helpful and pleasant. I would not hesitate to recommend him to anybody and I'm sure he will be there for me in the future.Thanks Randy for all the help.Pete
2015 BMW 328i
by Paul from Tacoma, WA
November 26, 2018
The car has met all my needs. I get the best gas milage in ECO Mode of any car I have owned in the past 10 years. In performance Mode the car performs as a BMW should, it is fast off the line and corners smooth as silk. This is my second BMW and I can't imagine driving anything else!
From start of my search till I came to their dealership, my experience was just simply amazing. Excellent price, fantastic team, great condition and fast service sums it all for Certified Car Center. If you are looking for just that, you have got to pay them a visit.
Solid car, fun to drive
by And324 from Sparta, NJ
December 8, 2018
Had some minor issues that get expensive but the smooth quiet ride is worth it. Lots of creature comforts and the winter package is great.
Very good overall; service rep (David Goldberg) was careful to explain repairs. Repairs were completed in a reasonable time and I was kept informed of status.
A great commuter, equally good for longer trips
by Pocket Rocket from Washington, DC
November 10, 2018
BMW E90 is still considered a better car than the current (outgoing) F30 generation - and for a good reason. It has remained a true driver's car icon even six years after it was discontinued. In 2009 328i underwent a major facelift which made it look even sportier and more visually appealing. N52 Inline-6 engine is reliable following years of development, fairly frugal, especially on the highway speeds (for a 3.0L engine), and packs some serious punch with its 230 hp. Mechanics know these cars well and it is fairly easy to have one fixed if something goes wrong.
Elena greeted me promptly upon arrival at my service appointment. She kept me posted periodically concerning the progress of the service of my vehicle. The facilities were clean, well organized and the staff were very courteous and professional.
Beautiful car inside and out!!
by Lori I from Cranston, RI
January 6, 2019
This car meets all of my needs. Not only a beautiful looking car. Love the way it handles. My first BMW and I know it won’t be my last. Great purchased I made.
I recently got my 2012 X3 Power Sunroof Motor replaced at Fairfax BMW service center. Tyler did a great job and talked with my third-party extended warranty service on my behalf (I have read about unpleasant stories regarding these third-party extended warranty providers) - and they agreed to cover the repair cost without any hassle! I really appreciate Tyler's help and his dedication to make his customer satisfied.
Looking forward to owning such a wonder car.
by csapienza from Pembroke Pines, FL
November 25, 2018
I think this car is absolutely beautiful and in excellent condition. At the moment, I couldn’t be happier with my decision to purchase this car.
Their process is much more streamlined and expedient compared to a regular dealership. If you want to be done in less than 90 minutes and get a good quality car, go to Vins. Their staff is great, very helpful and does not pressure you to buy
10 years of driving pleasure
by Nuckles from Woodland Park, NJ
December 16, 2018
My wife drove this car for 10 years to work, shopping and bringing the kids to school. It drives and handles very well, and does very well on snowy hills, both up and down. The car is reliable, fast and sporty. I enjoyed the chances I had to drive it.
We had a great, no pressure, experience with Matt and Mike. The price of the vehicle we purchased was priced competitively from the get go (we did weeks of online research) and they didn’t mind us getting the car inspected by an independent mechanic. One of the best car buying experiences I ever had!
Loaded BMWs make me happy
by John from Mequon, WI
January 4, 2019
Really pleased so far with this car. I have never owned a 4 Cylinder BMW before. Seems to have enough power. I wish it sounded like a 6 though. Heated steering wheel is awesome in WI. heated back seats. Automated blinds. This is our first BMW that is more modern. Still getting used to all the options. Sat radio, heads up display, etc.. Happy so far.
The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
Omen of the best car I have ever owned.
by Nei A. from OK
January 6, 2019
This car is excellent in performance and it’s a luxurious car that meets all my needs.
I love it and enjoyed driving it.
One of my favorite things in this car is it’s 4 cylinder motor that when driving in turbo mode, it is fast as you can think.
We had a great time. Sevice was great by all the staff. Stop by just to see the lot. And we ended up with a great car at a good price. Thank you very much.
Brilliant Trade In
by Peter Muschamp from Finger Lakes NY
December 6, 2018
I recently traded my R32 for a 2016 BMW328ix Luxury Wagon. It's a super car with all the bells and whistles. From the design, comfort, handling and performance there's not too much to be disappointed about. It's my first BMW and so far I'm very impressed.
Alpha Cars in Mass were brilliant from step one to driving the vehicle off their beautiful property.
Hard to imagine a better experience. Ric and Henry are the best, they are honest and will listen to your needs and find the best car for you. All of their cars are clean, have a Carfax history, and have had all routine maintenance done before they make them available to their customers.
Very clean responsive car
by Bmw fan from Mesa Arizona
December 22, 2018
This car was driven when we were on vacation in the USA. We are snowbirds who are now driving down from our home. The car has been a lot of fun to drive but we do not need the extra vehicle now.
Great dealership, love the body shop! Frank Namin best salesperson--John Alcorta great body shop manager.
Beautiful convertible in and out-avoid potholes
by E93 Fan from Marlboro, NJ
November 5, 2018
Space Grey with M-Sport aerodynamic kit and v-spoke rims on the outside caught my attention in the dealership right away. Gorgeous Coral Red Dakota leather, aluminum hexagon trim and 18 inch low profile run flat summer tires added to the package. As far as performance, tires and suspension grip so well with the M-Sport options that I never felt as confident taking corners as I have before. Really communicative road feel and cornering that allows you to accelerate through the turn is exhilarating. As far as comfort, New Jersey roads make it a little rough on your nerves as I have learned with 3 tires replaced due to sidewall blowout. As a daily commuter, the power of the Q1 release of this 2012 328i (Q1 was still a 2011) V6 SULEV engine combined with beautiful styling, that only BMW has to offer, makes you forget that potholes are not your friend. With the top down and the Harmon Kardon surround sound system turned up to ear splitting but pure sound levels, the workday just melts away. Great first BMW and I doubt this will be my last unless I retire in NJ.
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
A reliable car for a young professional
by Greg from Bowie, MD
January 13, 2019
I was looking for a reliable car to start my professional career, something to get me back and forth to work without issue. This car is that car. It has great handling, the design looks good, and it has parking assist features. The only things that I dislike about the car are that there is no sunroof and that there is no navigation in my model.
I had a great experience at BMW of Alexandria; i was referred by another prior customer to Osman Aberra after totaling my car - right after getting out of the hospital. I didn't even know i wanted a BMW but the customer serviceattention to my need and concern was stellar. They were mindful of my wallet, and helped ensure i wasnt making an impulsive purchase--but took the time to educate me on the merits of the cars without rushing me or making me feel pushed. Several emails, even more text messages and 2 test drives later....i took my new X2 home. Everyone there was awesome-polite, helpful, courteous and professional
BMW freakin ROCKS!!
by MikeCop from OLD BRIDGE , NJ
January 12, 2019
Just love this car! Great ride! Love the leather heated seats and the moon roof. Oh and the heated steering wheel!! Navigation and run flat tires too!
Oil and filter change transmission fluid change an
by Asrat from Springfield VA
November 28, 2018
Passports Nissan Alexandria there are the best for what they do I’m really satisfied for my car serviced and thank you See you again
Great car but have had multiple problems
by Sergio Campanur from Durham nc
August 17, 2018
Turbo line messed up thank god it was under warranty. AC makes a loud noise when on high and it once stopped working while on a hot 3 hour drive. Other then then that. Good looking car and it drives well.
Worked with Andy Alexis Sr. on a 328i I found online. Had a poor experience at a dealership closer to home but drove 40 miles from Towson and would do it again. Great Experience. Thanks Andy
I love it.
by BlackManWorking from Cheltenham, PA
January 7, 2019
The 328i is an excellent all around vehicle. From the exterior to the interior there isn't one feature of this car that will disappoint. This car handles like a fine tuned machine. BMW's are for road enthusiasts and I recommend this car.
I first off want to start off by Saying Max Moyer who works in sales is the real deal convinced me to switching to BMW from Lexus he is the most detailed and knowledgeable about BMW cars and does everything to make the process of buying a car quick in easy I spent a total of 2 hours buying my car. The car looks amazing and I am so happy for the price I got it at. Thank you Max and BMW of Silver Spring
Wonderful car with both comfort and performance
by BrentC1974 from Biloxi, MS
December 31, 2018
Definitely met our needs and enjoyed the performance it offered as well as the fuel economy. It’s the total package really, style, performance, comfort, and economic.
BMW of Silver Spring is a top notch facility with excellent client advisors. I had an awesome experience working with Lonnie Overby. He was honest, accommodating, and worked hard to get me into the car of my dreams. If you’re interested in a BMW and want a pressure-free buying experience, ask for Lonnie.
Love love love!!!
by Jessica from Waukesha, WI
January 5, 2019
I purchased my F30 private party in June of 2018 and it’s been outstanding! The ride is smooth and comfortable. All of the interior trim is high quality. I have 73,000 miles on it and it’s been awesome so far! It developed an oil leak from the oil pan not too long ago which was slightly disappointing, but cars are mechanical machines and that’s bound to happen. There can be a lot worse and more serious problems to have on a car. I smile every time I get in, and start it up. I LOVE this car. I’m going to be a BMW customer for life now!
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