So lucky to have scheduled my appointment with Max. He did a fabulous job at educating me on the A5 and ensuring that I got in the right model. Max has a real likability factor and made the experience fun and exciting. I am thrilled with my new car and so grateful to have worked with Max! Thank you Max for all you did ... and my matching red hat! 🤗 I usually dread the time in the Finance Dept, but Marcus was so friendly and helpful that I really appreciated his support and guidance!! 👍
Shortly after leasing a new Q-5, my wife and I felt a bit confused by the endless tech options and features. We wanted to maximize our use of the Q-5 but couldn't really figure out how to best use the tech. That's when I recalled that sales guru Rich Gouhin mentioned that his tech expert, Kyle Andes, would be a happy to do a free, personalized tech lesson/tour. We accepted and found ourselves back at the dealership at 8:30 a.m. on a Saturday morning. Kyle was already at his desk and warmly greeted us--before getting down to business. Patient yet efficient, he explained all of the tech features in a simple way. In so doing, Kyle saved us hours of time. We found Kyle knowledgeable and candid, with a good sense of humor. After his one hour class, we felt more comfortable taking advantage of the tech. If anything confounds in the future, Kyle says to simply call or text him. My wife and I were most impressed that Kyle's, Rich's, and Audi of Charlotte's top-notch service continues even after the deal is done. Highly recommend.
I've had an A3 for the last three years that I leased from another Audi dealership before moving to the Charlotte area. I loved that car, and was ready for a new one, but I didn't have the best experience my first time around at the other dealership (out of state), so went in to Audi of Charlotte not knowing what to expect. I was so blown away by how kind everyone was. Bill introduced himself to me, and from that moment on, it was the most painless and enjoyable car leasing experience I've had. It was clear to me that he wanted to ensure I was happy and getting a car that met all my needs. At one point, I asked to try a different (slightly more expensive) model, out of curiosity, which he more than happily obliged - and then helped me realize that the A3 - the original car I was there for - was the better fit for my needs. Never once through the process did I feel rushed, pressured, or overwhelmed. Bill was quick to introduce me to the other great people at the dealership to help get me on my way. Michael (who I had originally spoken with on the phone, but he was helping another customer when I arrived, so Bill jumped in) made sure the car was detailed and ready for me after all the paperwork was done, Marcus made the finance side of things easy and quick, and Kyle helped me understand all the fun techy features in the car (some I didn't know had existed in my 2015 model!). Overall - my experience at Audi of Charlotte, and with Bill specifically, was a great one, and I'm so happy they'll be my Audi family from now on.
Sales: I explored the Audit A4 (while waiting on routine service on our A3) and was talked into a test drive with Walter: he made the whole process fun and enjoyable - I'll definitely be back and Walter will be the person I work with. He listened and heard where I was coming from and he shared his extensive knowledge in a non threatening way. I feel like I can trust him to look for a WIN/ WIN for both me and the dealership. Service: Ken took care of me to get the Audi A3 the care for which it was due: an extensive 35,000 mile work up which was $0.00 - all fully covered. He's helped me with prior repair needs - helping me to make cost effective decisions.
I have a long-term (9+ years) experience with Audi of Charlotte. One purchase, and then 9 years of service. Yesterday I made the decision to move forward with the possible purchase of a 2018 S4 after my A4 was serviced with Mark Price. Mark introduced me to Greg Butler, and the process was very straightforward. I'd done my research, knew what I wanted and what I was willing to pay, and after driving the car Greg and I were able to have a simple conversation and come to terms within minutes. Greg was knowledgeable, and a very easy person to work with. He delivered on everything he said he would, and even went above and beyond as I was with Marcus in Finance to help me move things from my trade-in that I'd neglected to clear earlier. Lastly, he introduced me to Patrick Hayden who is a fellow S4 driver and it was an extra bonus to be able to talk to him about his experience with the car. Marcus was also a pleasure to work with. He patiently explained my options around financing and maintenance/warranty, and we were able to come to an agreement in a simple fashion. Lastly, Audi of Charlotte's service group is a major reason I bought a new Audi. Mark is always a pleasure to work with when my car is being serviced, and now I can thank him further for introducing me to Greg to make my buying experience a pleasure.
Just bought our 7th Audi - a 2018 Glacier White S4 - and yet again I am glad we continue to exclusively use Audi of Charlotte and Walter Shelton! We live less than 5 minutes away from the other Charlotte area Audi dealer yet drive 35 mins to Audi of Charlotte for many reasons including Walter. He loves the brand and has been selling Audi since 1989. As an enthusiast of the brand that means a lot to me. We will be back for more and we will always seek out Walter as our contact!
Terrifc Design, Top Quality, Great Service & Fun Cars!
by Donja2 from DealerRater.com
November 5, 2018
4.9 (1094 reviews)
I have purchased / leased my last two automobiles from Audi of Charlotte, a 2014 A7 and now a 2017 Q5. I will admit to considering other vehicles this last time, if only for the sake of variety. But in the end, I came back to Audi of Charlotte because of their professionalism and service orientation before, during and after the sale. Not only that, but I have found in my travels that other Audi Dealers are similar in their approach. For that reason, and the fact that they make pretty cool cars, I stayed with Audi during this last purchase. Both of the sales people with whom I dealt with on these purchases, Tony Martinez and Erlan Martinez, were outstanding. Sales Manager, Jim Mangano, was helpful as well and my time with Finance Manager, Peppi Bonocore, was unlike any other experience that I have had with a car dealership finance manager--and I mean that in a good way! Of course, the icing on the cake with these guys is their service department. As good a staff as you are likely to meet anywhere. You can't go wrong buying or leasing your next car from these folks.
I have been having my two Audi's serviced here since 2014. Everything in the process from first call to final pick-up is exemplary. Every care specialist is efficient, courteous, and knowledgeable. Sal and Phil are just great and in the past Jennifer was outstanding also. Service plus the Audi's themselves make a brand package that's hard to beat.
Brad, I wanted to take the time to thank you for the excellent service on my vehicle at Audi Northlake on 1/10/2018. I appreciate the professionalism and efficiency you demonstrated during my visit. You told me I would receive a call from you to update me on the progress and you followed up and followed through. I really appreciate that in these times when everyone is busy and often do not make good on the smallest promises. Thank you for your excellent service and keeping your word.
sincerely,
Matt
I brought in my A6 and had the pleasure of having Sal help me out. He was extremely helpful and knowledgeable. He thoroughly explained all the options available to me and was very honest and not just trying to up sell me which I appreciate because I would have seen it a mile away, unlike other dealerships. He has gained my trust and because of him, even though I didn't purchase mine here, I will have it serviced here from now on and will come to purchase my next one when I'm ready. Sal even went over that whole process; trading in and buying vs leasing, etc. Great job Sal!
Have been searching for a good value used A4 for awhile. Found a car at Audi Northlake and dealt with Richard Reynolds. He was not pushy, very informative, and very responsive. After taking delivery of my car, I had a slight problem. He / Audi Northlake took care of the issue promptly and supplied a service loaner. I would say that this experience has been very positive despite the problem and I would recommend Richard at Audi Northlake to anyone. - June
I had a great experience at the dealer. even though I was purchasing an SUV for my daughter, the sales person realized my love for power & speed and invited me to text drive the new RS7. it was an amazing experience driving this beast of a car. my next car will be an Audi!!
I always have the best service when I bring my car here. Phil is always extremely helpful in going over my paperwork to make sure I understand what was done with my vehicle and what will need to be looked at in future visits. My services are done quickly and everyone at the dealership is extremely friendly and professional. I would not take my car to any other dealership! I highly recommend them!!
This is one of the best dealerships I have ever been to. The staff is friendly and knowledgable, especially Adam Ricker. I have met with Adam multiple times before deciding to buy a car. He's the perfect sales person and doesn't rush you into make a purchasing decision. He provided quite a few options to choose from and was very knowledgeable of the product. Overall because of the relationship I built with Adam, I will continue to come to Audi Northlake of all my service and future purchases.
I had my sights set on an A7, but ultimately test drove an A6 because I didn't think I could get the A7 at a comfortable price point. I liked the A6, but it just wasn't what I was looking for. I was on my way out the door to the Mercedes dealership (which I've always driven) when Tony stopped me and told me to come back inside and let him take another shot. About 90 minutes later, I drove off in my 2017 A7. Tony's efforts broke a longstanding relationship with Mercedes, and he did something I didn't think was possible. Peppi guided us step-by-step through the paperwork and explained very clearly everything we were signing. He made it his top priority to get us out quickly and painlessly. Kyle set up the in-car WiFi, SiriusXM, and Bluetooth. Kyle saved me a ton of time and told me to just drop by if I ever had questions. I don't see myself going back to Mercedes after this experience. Great car, great price, and outstanding service.
I am 61, a recent widow, and a first time car buyer (on my own). I had researched multiple cars online and hoped the Audi Q5 would meet my expectations when I visited the dealership. It certainly did! My salesperson, Rich, was competent, courteous and caring. SALESperson is a misnomer. He should be called a carguide as he took me through the SUV Q series vehicles, showed me many of the key features, and did a test drive. He then guided me through exterior and interior features and pricing. I had two cars to trade in and I feel I got a fair trade in price. It???s never as much as one wants, but it was fair and I was even encouraged to take them to Carmax for estimates. I returned to make my purchase on a gloomy Memorial Day and the dealership was busy, but Rich was available at my appointment time. And although I had to wait for the financing guy, he was efficient when we did meet. All were apologetic about having to wait. I left in a loaner Q5 because mine had to be shipped in from Europe. That was actually great as I had a month to learn about the features and feel comfortable in the car before mine arrived. When it did arrive, Rich met me halfway between the dealership and my home as I had a very tight schedule before leaving the next day on a road trip. I???ve driven the car 1000 miles in the past week and have loved every minute being in it. I love how easy it handles and it looks ???classy and sassy!??? My whole experience with Rich and this dealership has been comfortable from the start to finish.
by VERY DISAPPOINTED SC AUDI OWNER from DealerRater.com
November 5, 2018
4.9 (1094 reviews)
I posted a review expressing how disappointed and upset I was with AUDI of Charlotte because I purchased a 2015 Audi A3 in March of 2016 and I had air conditioner problems in June 2016. In addition, in September the transmission had to be replaced. I was very upset. Unfortunately, my anger was aimed at Jim Magnano. From the very beginning Jim empathized with my situation. He was trying to help make the situation better but I was so blinded by my own anger to actually realize it. I wanted it to be resolved my way. Which Jim explained what I wanted was just not possible. Hind sight is 20/20. I simply directed my anger to the wrong person. I would like to apologize to Jim and his staff. They remained very professional thru all of my rants. Jim also made sure I got an awesome new interest rate. Quincy Cornish understood and worked very hard to make everything right. Doing everything Jim advised. Now I am in a new 2017 A4 and I love it. Thank you Jim and Quincy
I called on Monday 10/1/18 to schedule an appoint concerning my 2011 Audi R8. I was receiving an "Oil Sensor Defect". I spoke with Mark Price who identified that he could get me in on 10/3/18, but due to the short notice, I had an option to wait because there were no loaner cars available. I understood and made my scheduled appointment. After I arrived, Mark was able to not only provide a status update on my problem , but have a loaner car available for me to go to work. It is a great feeling when the Service Advisor knows your name and goes the extra mile to make sure that the customer is happy. Mark Price goes the extra mile. Craig Little, Military Veteran, USMC
While test driving my wife's future Q5 Rich encouraged me to try the many options available on this elegant Audi. Very quickly it became apparent that this car was getting the better of me and in a stunning "win me over " fashion I hadn't seen since buying my present Lexus LS430. So impressed with the Q5 yet needing something similar but a bit larger Rich introduced me to the Q7. Being a salesman for 30 years in commercial Real Estate I'feel like I've seen every coy approach to selling known to man. Rich was anything but and always the helpful gentleman we southerners have come to appreciate. The Q7 actually did all the selling but Rich was there to answer the many questions I had as I understand the car doesn't speak ...yet, but it does listen and provide safety sign language when being passed , driving too close , pedestrian walking by and on and on. Rich has excellent personnel to support him from Marcus Robbins in finance to Kyle the answer man 24/7. I've wanted an Audi since the college days when my roommate had a Fox , now we have two and couldn't be more satisfied. Thank you guys for your help and guidance, it was truly a pleasure doing business with you. Jim Whiteside
one year ago 2017, I purchased a Q-3 at Audi of Charlotte, this August 2018 I hit a large rock and blew out my tire and damaged the wheel rim, I brought the car to the service dept. at Audi of Charlotte, the service consultant Bill Atkins took care of everything needed to repair my car and save me hundreds in unnecessary repair costs, I trust this dealer ship for my future repairs and I am extremely thankful for bill and his honest and caring effort to repair my car. I am very happy with my experiences at Audi of Charlotte. Sincerely Koral Flanagan
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