Best dealership I've ever dealt with. The service department is first-class. With employees like Henry Garcia you ensure that each person who walks through the door feels he or she is the most important person in the world at that m0ment. Henry demonstrated this feeling the moment I came in contact with him. He showed me to the lounge, got the work on my car started promptly, and coordinated with the individual who arranged shuttle service. Upon completion of my visit he reviewed the results in detail. I will look for Henry whenever I come in for service. Ke's NUMBER 1,
Henry Garcia kept us well informed on our Audi Repair . He is very friendly and informative. You have a excellent employee with Henry . We will definitely continue doing business with your dealership as long as Henry is their. Joe and Sharon Janicke
In 2018 we bought two new Audi's from Naples Audi. A Q7 earlier this year, and S5 last month. Our sales rep was Jason Giardina for both cars. Jason is very knowledgeable, experienced and went the extra mile to explain the operation of the car. There was no pressure to buy. He introduced us to our service rep and gave us a fair price. He was always available by phone and answered all our questions. The next time we buy a car we will call Jason at Audi Naples. The other employees are friendly and there is an overall positive attitude in the dealership. These cars are advanced in technology. Chuck Collett came to our home and programmed our garage doors to the car and explained all the details. He is a delight to work with as he knows his stuff and has a positive attitude. They go the extra mile and it shows.
I've recently retired from the automotive business after 30 years and my sales experience with Jay Roden, Ted Daly, and the team at VW of Naples was one of the best experiences I've had in all those years. Job well done!
Found the 2012 Toyota Highlander on a Cars.com search. Contacted the dealer and was responded to immediately. Arrived at the dealership and was met immediately and shown the car which was as described. It was immaculate and dealer had mounted new tires and new brakes. Jesse completed the sales process in an efficient and thorough manner, making sure our questions were addressed. The finance dept. arranged the financing rapidly through our credit union online. The whole process took about 3 hours including test drive. So far I am very pleased with the vehicle and very pleased with the treatment we received at Scanlon Acura.
My 550GT is 7 years old , the rear suspension had a slow leak, they installed new units at a competetive price to non BMW dealers and gave me a loner while the work was being done. Car came back cleaned like new !
Our salesman was Wayne Clarke, and I have to say it was the best experience I have ever had. He was very personable and knowledgeable. He was never pushy and was very accommodating. Overall all lt was a great car buying experience.
As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these days. He understands that a premium ownership experience drives customer loyalty. I called him to make an appointment for a passenger power seat malfunction on my 2015 X3. He called to my attention that my warranty was going to expire in just 3 days. I thanked him, but told him there was no rush to get an appointment because had purchased an extended warranty from Germain BMW earlier in the year. He quickly reviewed the documentation for on file for my vehicle and reminded me that the extended warranty has a $250 deductible. With a genuine customer focused sense of urgency, he was able to schedule the service appointment for the we following day and provide me with his personal loaner vehicle which we needed because were rushing around with Dr. appointments, etc. prior to flying back to Milwaukee for the holidays, and have only one vehicle her in Florida. I am extremely grateful to Chuck for everything he did to save me $250 with such a small window of opportunity and making it so convenient for me. Like he has in the past, he made me feel like I am his only customer. And as a valued Germain BMW owner, he returns that loyalty with unparalleled service, support and convenience. Accordingly, my rating is a ???slam dunk??? 5 stars, and even higher if your rating scale allowed.
Went to Audi to see what the best option for us would be. Dallas Hagman assisted us for a few days while we made up our minds and helped us see that our best option would be to turn lease into a purchase, Thank You Dallas for your patience,
I am really happy with the service provided to me at Audi Fort Myers. Mr Mike Lee and Mr Wayne Clarke were very helpful to me. I have had pretty bad experiences before in other car dealerships and therefore was afraid of the whole car buying process. But Audi Fort Myers really changed my view and made this whole process enjoyable. Mr Jared Mann also introduced himself which was very nice of him. I am really really happy with the whole experience. I think I might be driving only Audi my whole life now and will be preaching that too everyone
Carl is great in sales as was Joe in Finance and Steve the BMW Genius.
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