Awesome Customer Service and vehicle inventory.
The best Financing options and service ever.
This was my 7th car and bought it for the first time from Audi Indy and my experience has been the best so far compared to any other dealership in town.
Donnie Jones was my Sales Agent and was very professional and understanding of our needs and helped us with the entire process to precision! Also the entire Finance department are rock-stars!
Thanks for the amazing experience of car buying and helping me keep my faith in good salesmanship and ethical processes!
Than you so much!
Overall my experience was good but it was very limited. Most of the contact was via e mail, phone and text with Justin because I was buying a car from out of town. Time spent going over the features of the new vehicle was very limited and a bit rushed. Everyone was very friendly and courteous.
The dealership was clean and professional and staff started taking care of the reason for my visit immediately on entering the service Bay Area. The waiting area offered amenities like coffee and snacks.
I was thinking about buying a car online (without personally see it). Even though I ended up not buying it (because of color), I thought the salesman was excellent, really knew the spec's on the car and really guided me thru the process. I would definitely contact them again on another car.
Our past experiences with Tom Wood Audi have always made us feel like the customer never matters. The person who scheduled my appointment over the phone was very rude & unhelpful. I had to wait 12 days to get an appointment for service. However on the day I dropped off the car there was noticeable improvement on customer service. I was taken care of right away and got a loaner car immediately.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.