Used 2021 Audi Q5 for sale near South San Jose Hills, CA

This review is long overdue. Dominique Torres has assisted us multiple times since we got our EQS about a year ago, and each experience has been outstanding. She’s always been a pleasure to work with – easy to reach, quick to respond, and proactive in providing timely updates. Most recently, I had an issue with a headlight. I called Dominique in the morning, and she told me I could bring the car in later that same day. I stopped by House of Imports after work, and Dominique promptly received the vehicle and took care of everything. She even offered a courtesy car in case mine needed to stay overnight, but the issue was resolved in about 30 minutes, and I was back on the road in no time. That’s what excellent service looks like. In recent years, I’ve noticed a general decline in customer service across many places – but not here. Its’s refreshing to work with someone like Dominique who consistently goes above and beyond. This is exactly how you retain clients and turn them into repeat customers.

The interior is gorgeous and I love all of the fun “toys”! I drove everything from the BMW X5 to the Lincoln Aviator and this was my favorite car to drive. It’s amazing!

I want to start off with the compassion this place has for the customers. I never once felt pressured for anything when being here and talking with the sales reps. I had the pleasure of doing business with Rami. He took things at my pace, was very understanding and I felt tried his hardest to get me into the car I so desperately wanted. He kept me updated on the car and walked me through each step making sure I was comfortable and answering my questions to reassure me of what was going on. Then came the gorgeous Vanessa who emailed me during the week to make sure my dream car was still available. When I went into the dealership she introduced herself and sat to talk to me even though I was working with Rami. She was very nice and also made my experience that much better. She honestly cared and I could tell by how passionately she spoke to me and could see it in her eyes. Last came Argenis who tried his hardest to get me the best deal I could handle. He was very professional and walked me through everything. He made the experience very comfortable and I am very pleased with my whole experience here. I would recommend 10/10. My best experience by far with any auto group.

This car is perfect for our needs. It is reliable and extremely road worthy. It performs very well off road. It is also great on the highway.

Our service tech, Roman Garcia, was great to work with. From the moment he met us at our car upon drop off, he made us feel as though our business was most important. He listened to our concerns and said he'd look into them. We were given a loaner as he noted our vehicle would be in the shop all day long. When we got back, he greeted us and discussed all of our concerns and explained to us what the resolution was. Thank you Roman, we appreciated your attentiveness and professionalism.

This car is what I always wanted. Some much room and so nice to drive love all the new features it has. Highly recommend it.

This car is beautiful, safe, and comfortable. I haven't driven an SUV in over 6 years and missed it. This Q5 sold me! It is a pleasure to drive.

Bought a used car from this location. Representatives were quick and friendly. overall, good experience.

The car is fun to drive but has slight hesitation that it seems Im the one that notices it. Its only been a few days since I got it. Im sure I’ll get used to it.

I was a star Ford customer they were busy couldn't help me that day l called Sunrise and spoke TO Jessica Lopez she said come in I did she took of my car in a timely manner ever since then I been a Sunrise customer Jessica gets me in and out this very important TO me If I didn't know better I would think Jessica was the owner service is important TO me

We were extremely impressed with their showroom, delivery, no haggle pricing so we did not end up spending a day waiting for the sale manager to work you into all the stuff you do not need. I came to pick up the car next Monday they have the car all detailed up for us. I will return for my next purchase.

From start to finish, everything was very straight forward. The staff was nice and helped make the buying process as good as it can be.

I bought a 2004 Pilot a month ago here. My salesman, Tim, knew exactly which loan to submit me for because I had no job and bad credit but a big down payment. He had me financed with no problem in minutes. A few days before I went to Carmax Burbank for a different car but with the same down payment and the saleswoman there did not do the same thing. The car was purchased in 2 hours and I was driving home. I bought the warranty tey offer which is a great bumper to bumper extended through their company. They have a 5 day return policy. I opted to return my car on day 4 to pay for the warranty in cash so as not to finance it at the very high interest rate I bought the car at. The return was also easy and everything was done in less than an hour. A month later now, I have found a few things wrong with this 2004 that seemed to have slipped past their extensive reconditioning program. I took it in with odd complaints a dealer would normally say they couldn't duplicate. They addressed them all and even gave me a loaner SUV for my babies to fit in while I waited the few days for the parts to arrive. GREAT STORE! Great customer service! And there's a play room for the kids! *Avoid the coffee!! It is terrible!!!

John Shamieh did a great job on the sales contact, test drive and oriention and has been extremely helpful once I my new Etron suv home.

I had a totally pleasant experience at the Audi Long Beach dealership as I was interested in an Audi TTS advertised online. Mr. Kien Phan provided clear, competent details of the essential functions of the vehicle both during the test drive and after the purchase, and Mr Sepulveda patiently discussed financial aspects of the purchase and trade-in over two days (since I needed an overnight reflection period!). When I returned for additional questions after the purchase was satisfactorily completed, Mr. Phan again took the time to answer fully all my requests (in particular I could not raise the spoiler, and I am one of those who hate to check details on an online document). In fact, Mr. Phan found for me an actual paper technical manual, which made me very happy. I know that I can rely on the staff for any follow-up issues. Thank you to all for your competence and courtesy! I love my new TTS. I used to have the first TT quattro model (1999- 2000) that I kept for 13 years, and drove safely in snow, ice and hot weather. I missed it when I subsequently bought a different car. Now I'm happy to drive again this beautiful, dynamic machine, and I am sorry Audi decided to discontinue this great vehicle. In conclusion, I believe that the Audi dealership at Long Beach meets all the professional standards one can expect when buying a new vehicle.

All the staff was amazing. Especially our sales person Michael Quezada. The facilities were immaculate and just everything about this place made buying a new car an wonderf experience.

A perfect transaction. Could not be happier with the entire experience, start to finish. Huge thank you to Rusnak in Pasadena! And what a beautiful new car I have :)

After a long battle with the dealership to get another key for a car I purchased. Nadia Hamadan general sales manager got involved and go it done. Thank you for help Nadia. Gus Aranda

My first interaction with a representative from STG via cel phone did not result in a transaction that met my satisfaction. Some days later I was contacted by a different representative and things went very smoothly. Caesar Q and I reached an agreement that he confirmed by email. I drove down from San Jose with my trade in vehicle and a cashiers check and arrived well after dark. The truck was prepared and ready for me to perform a thorough inspection and test drive. I was inside, outside and under the truck and it was very clean and looked as good as it did in the photos. Caesar was a pleasure to meet and work with. Very friendly and easy to communicate with, he and I shared some similar interests. The paperwork went smoothly and Caesar explained everything about the process as we went along. I would not hesitate to shop at STG in the future even though it is a 7-1/2 hour drive for me. Thank you to Caesar Q and STG for making my truck buying experience a pleasurable one. Respectfully Thomas O.

Honest, straight forward and sold me a vehicle exactly as promised on the website. Excellent customer service too. Highly recommend to anyone in the used car market.

I bought a used car. They fixed minor scratches and made it look like new. We got a great deal and excellent service. You should buy a car there!

sale associates very helpful during whole process. very pleased with purchase and customer service. Second auto bought from carmax.