Used 2022 Audi Q5 for sale near Santa Susana, CA

Very good customer service. Easy and pleasant communication with knowledgeable sales and finance stuff. Entire process was very smooth and easy. During negotiations stuff giving helpful advices. veryg

The black 2022 Audi Q5 is great looking and has amazing performance! My only complaint would be I've had a couple of small problems you wouldn't expect from a brand new car! I.e.- Rear hatch doesn't close all the way sometimes & pops up. It stays closed but not tight and the dash light comes on, tire pressure doesn't consistently stay the same?(No idea why but definitely unusual)

I found my experience with the service center for my Audi to be consistent with the customer reviews I have read. Nothing but the most professional highly rated work done here and a dedication to keeping Audi drivers safe on the road! Thank you!

The car is beautiful and luxurious. It has surprising power. The ride is very comfortable. The back is spacious for carrying whatever is needed. I have no issues.

My needs were taken care with attentiveness and promptly. Service rep made sure my wait was comfortable and enjoyable. I was given refreshments.

I love this car. I was going to buy the baby Q3 but thought it was noisy this one is perfect. Beautiful comfortable and spacious. So glad I drove it. It’s awesome

I worked with Reneh on the purchase of a 2024 Jeep Grand Cherokee 4xe. He was communicative and transparent about pricing. When I said I wasn't interested in a few dealer add-ons that were pushing the price out of my budget, he was able to have them removed. And he delivered the car to me complimentary even though I'm 50 miles away.

Staff at Audi in Westlake are very friendly and helpful.

Richard was AMAZING. The process was quick and efficient and I got the Exact Car that I wanted!!!! Loved the fact that I didn't have to HAGGLE over the price of the car or my trade-in!

The other dealership was treating us like WE should be honored that They were helping us, we went to Beverly Hills Audi. Wow! What a difference. Ryan Bradley was amazing, honest and fair. He made sure we received all the tax credits and came thru with everything promised. We found the right place.

From start to finish, everything was very straight forward. The staff was nice and helped make the buying process as good as it can be.

John Shamieh did a great job on the sales contact, test drive and oriention and has been extremely helpful once I my new Etron suv home.

Excellent customer service. I'm treated very well every time I visit. Waiting area is very comfortable. Daryl (service manager) is great. Kept me informed of everything while I waited.

I had a lot of questions. Emerson Molina sat with me for as long as I needed to help me understand the maintenance needed and put together a strategy to help manage costs.

The dealership is super friendly. Patrick Wei is especially excellent. He has been very helpful to customers. Kudos!

After a long battle with the dealership to get another key for a car I purchased. Nadia Hamadan general sales manager got involved and go it done. Thank you for help Nadia. Gus Aranda

Gabriel the salesman was professional and low key. Helped bridge the gap with Management and get a deal done.

When I called, Christina answered the phone and gave me outstanding assistance in answering all of my questions. She is very professional and knowledgeable. I visited the dealership and test drove a few cars. I am definitely going to do business with Santa Monica Audi!

My husband and I would like to thank you and your staff, particularly Ms. Helen Stredder for her exceptional customer service. Ms. Stredder worked diligently with me, my husband, and my brother, (who she also sold a car to months earlier). She was very patient, thorough and demonstrated delightful customer service skills. In fact, my first car of choice was a Mercedes Benz GLE, however, Ms. Stredder?s dedication to provide the best experience at Audi is what detoured us away from Mercedes and into your dealership. It?s a workforce like Ms. Stredder that made a difference, both for your dealership and for your customers. My husband and I were very pleased with the smooth, `no-nonsense? approach Ms. Stredder provided, accompanied by the relaxed and `no pressure? atmosphere there at Audi of Santa Monica. Unfortunately, at the end of our visit, your finance manager devastated our pleasant experience. Mr. Michael Williamson completed the transaction with the final maintenance and service portion. Upon entering his office, he demonstrated an unfriendly, arrogant demeanor. He rambled through the finances in a disinterested and irritated manner. Ms. Stredder had given us a deal which included maintenance in writing. Mr. Williamson called her into the room, unpleasantly, demonstrating rude body language by rolling of the eyes and grunts. He spoke to her in an entitled, rude manner. He scolded Ms. Stredder in his office, in front of his customers for making a deal in writing. If fact, Ms. Stredder?s agreement was what lead us into your dealership to begin with. Regardless of the circumstances, representatives need to be aware of their surroundings while on duty and exhibit a professional manner at all times, remembering that they represent the organization which employs them, in this case, Audi. Mr. Williamson presented a poor representation of Audi by acting unprofessional towards Ms. Stredder in front of customers, which made both my husband and I very uncomfortable while in the room. The room soon turned silent and hostile. Despite Mr. Williamson?s unprofessionalism, Ms. Stredder kindly nodded her head, with a pleasant smile, and apologetic, she notified him that she was going to speak with the manager. Please remind your staff, that all matters with other employees should always be handled behind closed doors and not in front of your customers. We are confident and optimistic that even behind closed doors, employees are treated respectfully.

I contacted them by email about a preowned car and they replied very fast. The salesman was helpful and knowledgeable. I arranged a visit and checked the car, but was not very fond of the black interior, ended up not going ahead with the purchase. Premises are nice, and they surely move a lot of cars there every month. I didn't feel pressured at any time, all in all was a nice experience.

Helen was awesome! Took care of me right away. I was in and out in 2 hours. She had all the papers work ready, explain everything to me, and left me her number incase I had any question.