Went into get an oil change and it took almost 3 hours. They found a recall and took care of that but there was no communication as to what the recall was. I had to ask and even after asking I didn’t get a very clear understanding of what that recall entailed.
I worked with Tenzin, Andrei, Eric, and Wayne. They are professional. Tenzin provides me with clear and reasonable quote. Within less than 30 minutes, we have a deal. Eric helped me with test driving and walked me through the car in detail. Wayne is the most helpful finance guy I???ve ever met in a dealer. Overall, it???s a very good experience.
Very clean facility and friendly associates and lots of nice cars to choose from. However, the car I had made an appointment to View they had already sold the day before and didn’t notify me about and a couple other similar cars they mentioned they had just gotten in they didn’t have information on to give me so that was a little unprofessional.
I flew in from Phoenix az to purchase my 2015 BMW X4. Comparably equipped X4's in Arizona are $3000 more than United Imports price. But none had the color combination I wanted anyway. United did. Isaac knew the vehicle inside and out and didn't pressure me to buy. Transaction was smooth and quick and I was on my way back to Phoenix before the sun set. Btw, they have sooooooo many very nice pre owned vehicles. If cars are your weakness, stay away . You will want to buy something.
The staff were all very helpful. I was planning on just staying there while they worked on my car, however they couldn't guarantee the time it would be complete so they offered for me to take a Lyft to my office and provided a link to use on the return. I had left something in my car that I needed and they were quick to retrieve it for me. I had bought a cell phone holder that needed installation on my dash vents and they were very helpful helping me to install it.
Tony Olivia found the car and model we were looking for and work with us to secure. The experience with Tont was excellent, he was on time for my appointment, prepared and professional. Tony was through, kind and made the process seamless. He was knowledgeable, with a review of the car and test drive. Great experience. Cheers,
Matt in service is a stand-up guy whom Audi is lucky to have on staff team. He he efficient and genuine in his customer appreciation approach.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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