Criswell Audi (Pre-Owned) provides an ownership experience
by IAC from DealerRater.com
November 5, 2018
4.3 (900 reviews)
In my experience with Criswell Audi Pre-Owned, and their Sales Manager Alan Hannon and Salesperson Al Mayas, provides an overall ownership rather making the customer feel they are just selling cars. Alan and Al operated as a team to work through selecting the right pre-owned Audi within our requirements, desires, and budget. If my salesperson, Al Mayas, was not immediately available I was given Alan Hannon's direct number to discuss any questions I had prior to the sale. When it came time to finalize the sales transaction Al ensured it would go as quickly as possible upon my arrival at the dealership by having the car cleaned and prepped, the paperwork ready, and having arranged with Finance to get everything processed. Then, Al spent as much time as I wanted going over all functions of the car (including all menus in the MMI, setting up the cell phone and directory, and getting the Sat Radio activated). Al followed up the next day to check on things, had the dealership call again within the first week, and then called a few weeks later to ensure all was still going well. A month later I stopped in the dealership and Alan Hannon asked again how things are going, and did I need any additional "tutorials" on the car functions within the MMI; and actually wanted to check the menu settings to make sure it really was set-up the way I wanted it to be. I bought a 2013 A5 Quattro, but the level of customer service and desire to ensure I was having a true ownership experience is usually reserved at other dealerships I have experienced on newer, more expensive vehicles. So, this is why I'm happy and consider Criswell to be providing an overall ownership experience.
My car buying experience at Audi Annapoli was very pleasant! This was largely credited to how AMAZING Renzy was from the second I walked into the dealership to the moment I drove away in my beautiful new 2018 A4. He helped me find what I was looking for and opened my eyes to some things I hadn't considered. Prior to Audi Annapolis, I had been to dozens of dealerships and felt uncomfartable and defensive. Renzy is very trusting and easy-going; I was able to let my guard down without feeling that I was getting scammed or swindeled. This was my first time getting a car alone, and I am so grateful to have the opportunity to have worked with Renzy and the folks at Audi Annapolis. The next time I'm shopping for a new car, this will be my first stop!
Upon Lake's greeting to us, he asked what we were seeking. After I informed him which car I was seeking with color and options I sought, he quickly retrieved that model for me to test drive and then let me drive over to their extended lot to show me the exact car in color that I was seeking. Once we were back at the dealership Lake quickly got the leasing process moving and the car brought over, cleaned and ready for me. The leasing process was quick as well. I say all this to get to this point: Lake Walton was informed, personable and on top of getting the customer what they need without wasting your entire day. If you're seeking a car by a knowledgeable salesman please check with Lake Walton at Criswell Audi of Annapolis MD. This was my 5th car purchase and without a doubt the fastest and most pleasant purchase and it's mostly because of Lake Walton. Also, I want to give a shout out to the team that assisted Lake in my car purchase and this goes down to the people who washed and prepared the car for me. Everyone's help is greatly appreciated. Happy customer (H. Turner)!! Purchase on 1/2/16 A great start to my new year!! Thank you ALL!!
My wife and I purchased a 2011 Q7 in December (16) the vehicle was in excellent condition. It was clear Audi Annapolis takes great pride in the condition of the vehicles on their lot. Our salesman Michael Benso is a class act with his pressure free salesmanship. We returned to Michael and Audi Annapolis the next month to purchase another pre-owned vehicle 2017 Q4. Both experiences were equally impressive with Michael diligently working to answer all of our questions while patiently negotiating the sale. This is how car ALL dealerships should operate.
I traded in an Audi S5 for an A6, and everyone at Audi of Annapolis really took care of me! Thank you to Al Zayas, the best salesman ever, and to Mike Scherl (sales manager) for making the deal happen! I have worked with Al before, and he's an awesome guy - highly recommend him. The folks at Audi respect your time and cut out the BS - I was in and out relatively quick and couldn't be happier!
Wouldn't go anywhere else! Best used car buying experience!
by LinseyRob from DealerRater.com
November 5, 2018
4.3 (900 reviews)
Lake and Alan Hannon went above their job requirements to provide the best customer service experience! I found the used Audi on cargurus.com and was contacted immediately by their dealership. My other half and I are emergency personnel and do not work traditional schedules. Lake and Alan were patient with our endless phone calls, emails, and delays due to our work schedule. We already knew we were getting a good deal through car gurus, but Lake and Alan made sure we got a great deal! We came from out of state. They came in early just for us, offered to pick us up from the airport or drop off the rental car, anything we needed. They walked us through step by step how to set up the vehicle just how we wanted and gave a crash course on all of the settings. The car was in even better condition than the pictures online showed. We couldn't be happier with our purchase and would drive the 600miles to do it all over again. I cannot praise their dealership enough or how polite and helpful everyone was. This added vehicle #5 to our diesel fleet and this was hands down the best dealership experience I have ever had.
Best Experience with Alan and Lake. Don't hesitate! No B.S.
by djharris79 from DealerRater.com
November 5, 2018
4.3 (900 reviews)
Alan and Lake at Audi Criswell are the real deal. I recently purchased a 2013 CPO Audi S4 from these guys and loved every minute of it. I came in from out of town and these guys took care of me like true professionals. Alan was very upfront with the pricing and financing options we discussed via email prior to my visit. Things only got better when I got there. Alan greeted me very promptly and knew who I was before I introduced myself to anyone. He got me right in his office and started the process to get me on my way. Not only did he honor the pricing we discussed, he also got me a better deal with Audi CPO Financing at an amazing rate. The whole time I felt like these guys were old friends who were looking after me through the process. I have been in this industry and know true service when I experience it. He also followed up with me the next day to see how everything worked out, that I got back safely, and to make sure I loved the car. Got to love that level of service these days. Kudos to these guys! If you are thinking of taking the trip to Annapolis to work with Criswell, do not hesitate, these guys are the Real Deal! Thanks to them. D. Harris
I traveled from the Richmond VA area to purchase an Audi A6 TDI . Chris Tarsa and Tim Ellis were excellent in the sales process. All initial interaction was done over the phone due to the distance. Chris said he did not want to meet my expectations but exceed them which was done. I purchased a new 2016 TDI which had been on the lot for close to 3 years. They did a beautiful job of properly detailing the A6 to meet my very discerning eye. I have purchased a number of vehicles and this experience was the best in my history. It was a pleasure to deal with a team that was honest, up front and to the point.
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Carvana Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
4.3 (1393 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
2019 Audi Q8 3.0T Premium Review
The Audi Q8 is amazing
by ceosteve from Atlanta
May 10, 2019
5
I bought this SUV for my wife and I drive a 2019 SL 450. I keep trying to get her to trade with me, but she won't. The Q8 is truly a gem. I've never driven any car as smooth and as effortless as this one. It goes from an around town vehicle to a rocket ship with no effort.
The technology is really nice, a bite wonky to get used to, but once you get the hang of it, wow. Anything you could want, including Wifi with a subscription. I bought the YearOne package, I think they call it. It has exterior and interior features you don't get on the standard model. The wheels are beautiful, the tires are huge, the exterior design is eye catching. Subtle lines and enough design to make it very classy without turning it into the design mess Lexus has created on their SUV's (sorry Lexus, but OMG).
Rear seat leg room can accommodate any height person. Rear seats recline and are heated and cooled. Payload is more than I need, easy to access, load and unload.
There is a very large glass roof that opens most of the way. Windows are tinted almost all the way around. We opted not to have front passenger and driver windows tinted.
Truly the smoothest SUV I've ever owned. Powerful, effortless, seems to float over the road. It hardly feels like you're touching the ground.
Now if I can just get my wife to let me drive once in awhile.
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