Riley Harmon created a flawless car-buying experience for me, even as an out-of-state buyer. As a life-long car enthusiast, I consider myself a demanding buyer. I know what I want from the car, and I want the car-buying experience to be fun by being easy. To ensure that, Riley was responsive, communicative, clear, friendly, professional, patient, and informative, among other things.
He responded to every phone call, email, text message in a very reasonable time, and was clear in communication and explanation of their process. The car I bought was the only one in the country in the right color and options combo, which is why I was making the purchase from out-of-state. Not once did he pressure me in any way, despite the unique inventory. The Alfa Romeo I bought has been a life goal, but I wanted to remain rational about the major purchase, so not feeling pressured was important.
I flew to Kansas City (my first visit) before the paperwork was completed due my late decision to move forward the previous day. Riley picked me up from the airport, no questions asked. I enjoyed the ride over to Aristocrat Motors while he told me about the city and its history, as well as about the dealership, its management and practices. I truly enjoyed that drive and already felt justified in my decision to make a trip to buy a car.
When we pulled up to the dealership, I knew to expect a large, multi-brand campus. It was even nicer than I had expected. Given that the car was a life goal as well as having a sticker price double what I have ever paid for a car before, I was hoping for that ‘above and beyond’ sales experience you always see in commercial, but also knowing that the car I wanted was still a fraction of the most expensive cars that Aristocrat offers. What happened next sealed the deal. The car was not parked in a delivery area outside, not set up in a staging room inside the building; the car was in the middle of the prettiest, most impressive showroom room that I have ever seen, under a massive domed ceiling with indirect lighting, on a stoned floor, surrounded by other Alfas and Maseratis. I was blown away that this is how they treated me.
After a quick test-drive just to make sure everything was in its right place, Riley reviewed the online paperwork and pricing that I had gone over the night before. Their online purchasing system is transparent. I could see everything I needed to in one spot, including selecting any applicable manufacturer discounts that applied on my own. The number he showed me matched what I saw the day before, no surprises. Now, the last step before a very long drive home, was the finance office. I was still expecting to walk into Ben Jones’ office and get hit with offers for last-chance, just-in-case add-ons; I was wrong. Ben rattled off the same numbers I saw at home, the same numbers I reviewed with Riley. A handful of signatures in what couldn’t have been longer than 5 minutes, and I was done. My head still spins at how fast that process was, as well as respectful of me as a buyer and my time.
I walked out of the office, back over to my new car. Riley thanked me, gave me a parting gift then I quite literally drove off into the sunset. I almost cried looking around myself, seated in a beautiful new Alfa Romeo, with not a single regret nor speed bump to give me second thoughts. The sole thing left to be desired is an Aristocrat Motors location in my home area.
Thank you so very much to Riley and all of the Aristocrat Motors staff, it was an absolute pleasure.