Service beyond compare!
November 5, 2018
Service beyond compare! In full disclosure, I have not purchased a vehicle just yet but the service I received thus far warranted a review. I have been looking for another Mercedes ML to keep at our second home in Az. My list of requirements has been very specific and long. My daily job requires thorough due diligence, price comparisons, rates of return and negotiations. Therefore, Marty (the owner) was deluged with a myriad of questions, request for all possible documentation, disclosures and photos of every detail I could think of ( I literally have close-ups of all 4 tires to determine future tread life!). Marty gladly provided all information requested. I know I tend to be a bit pushy and he could not have been more gracious.
The plan was to fly out to Vegas at the crack of dawn, test drive the car, conclude the transaction and drive my new ML350 back to AZ. Marty was even kind enough to offer to pick us up at 7 am! Unfortunately, I had to cancel at the last minute as it is only two days after Christmas and we just were not able to reschedule a family obligation. I let Marty know of our predicament and his response was, "No worries, I understand".
I deal with people in a transactional situation daily and can say that Marty has
really stood out as exceptional. I am hopeful that I will be lucky enough to get to Vegas to complete my purchase but either way wanted to pass along a very good experience.