Shattered my expectations. You are in great hands.
December 3, 2018
Bar none-the best car buying experience I???ve ever had. I???ve been burned by the process in the past and, naturally, I have my ???shields up??? when entering a dealership. Those shields lasted about 10 seconds. I was greeted with genuine smiles and handshakes and Jeremy had prepared his best team in anticipation of my arrival: Andrew & Drew. Rapport was established immediately, never forced. Jeremy was organized, efficient, and completely transparent; asking for my input on every detail to my specifications: price range, desired monthly payments, warranties, etc. Within minutes, he pulled up the make and models I was looking for, trade in value for my current vehicle, and my credit report. Andrew Caron took me to the lot where he answered any and all questions I had about several cars of interest. I felt like a kid in a toy store; encouraged to take as much time as I needed to look at, ask about, and drive anything I wanted. Andrew established his credibility right away. A credit to customer service and person to person customer relations, I felt like I was chatting with an old buddy who, as an added bonus, was also a virtual Rolodex of car/industry related information. Andrew was funny, helpful, endearing and- above all- patient. Never once did I feel the slightest pressure or push to make a decision or move towards something that just wasn???t right for me. I test drove two vehicles and that???s all it took. Before I knew it, I was back in Jeremy???s office where he had gotten me monthly payments, exceptionally lower than I???d expected, as well as a low-interest rate. I even asked if he could go lower and, you know what? He made it work. From sit down to drive off, I was there for about 2&1/2 ??? 3 hours; couldn???t believe how quickly everything was handled. Drew Luis handled my paperwork and walked me through every step with ease. Overall, I could not be happier. I will continue to do my business with Courtesy Volvo and will recommend them to anyone without hesitation. Remember the names: Jeremy Sarnataro, Andrew Caron, Drew Luis. I have never had a more pleasant and, dare I say, fun experience buying a car as I did with these gentlemen at Courtesy Volvo of Scottsdale.