November 6, 2018
Writing a review of a product or service is a relatively simple undertaking I imagine, as one could always be perfunctory about the description and of course be brief about it.
But since the effort put in by the individuals involved to achieve the level of satisfaction that would appeal to the customer, which would cultivate the feeling to praise and commend is a bit more extensive, I thought I would at least make the attempt to do justice to that collective effort and write this.
We bought a used BMW from a 3rd party (would strongly discourage anyone from considering, particularly if buying a BMW) which to our dismay, apparently required quite a few repairs.
Although the car was still under warranty, that artful promise does not always and necessarily translate to creating the peace of mind typically associated with the word, except as we are to experience several times, with the BMW of North Haven.
In fact, I would unequivocally say that each individual I have encountered at that dealership, in every instance, was more than polite and very welcoming. They all gave the impression that you were a friend who is always welcome to stop by and visit.
And that is the atmosphere I have always encountered without fail, that I am almost embarrassed to go there for the warranty service; feeling bad that the car I was bringing to them is in need of this or that even though it is under warranty.
That they are more than happy to correct the malfunctioning part, mindful no doubt that in the final analysis, the information once passed on to BMW ultimately translates to a “perfect” build if that is humanly possible I suppose is part of the reason but nonetheless.
And yesterday, when I picked up our car (yes they gave me a loaner again!) I could not but think that although it is a 2013, it is by all accounts now, as good as new, as if we bought it first-hand.
All of that because of Ms. Ashley Roudie, the Service Advisor.
And although that perception, in itself, is sufficient to instill good feelings, it is my interaction with Ashley that makes it truly memorable, in every sense of the word I might add.
That the car’s brand elicits “extreme” expectations is a given, which Ashley in her position as the service advisor never fails to deliver.
And that competency added to her engaging personality is the element that in my mind gives credibility to the warranty, which creates the feeling of peace of mind.
I learned in the service (Navy-SS) that a ship is only as good as its captain and he, in turn, is only as good as his crew.
So for all the good feelings and peace of mind, we've had since day one at BMW of North Haven I would also like to praise Mr. Mike Mauro its president; his General Manager Steve Zaletta and his Service Manager Nicole Sammess.
Thank you for the wonderful feelings!
Thank you also to Todd, Carl, Alison and Megan. You people are terrific!