Brandon did an outstanding job as my salesperson. I couldn't be more satisfied. Since I orderd a custom built 430i, which took 9 weeks from order to delivery, I really appreciated that Brandon stayed in regular touch with me - providing ongoing progress updates. The initial process of "making the deal" was the best ever. he offered me a very fair leasing price, the first time out, without all the haggling and hassle that usually leaves me with my stomach in knots and the feeling I've been duped. Instead I felt valued and like the dealership cared enough about keeping me as a returning customer that they didn't have to try and squeeze every last dime out of me. On the day I took delivery, the lease signing process, with Bob Whay, was quick and painless, and although he provided some options for additional warranty add-ons, it was free of the usual hard-sell approach. I also appreciated meeting the owner, Craig Suntrup. I always feel like the owner's presence provides some comfort to the customer that he cares enough to keep an eye on things, and that he cares enough about his customers to actually want to meet them, not just hide behind some executive's office door. On my previous BMW lease, I used BMW of West St. Louis for all my scheduled service and they were awesome. They even offered the option of picking up my car at my office and providing a loaner. All that extra attention to detail and customer care, made it a no-brainer to use them as my service center, and I plan to do the same with this new lease. I look forward to working with Brandon again, when it's time for my next car, and would recommend him to any of my friends.
I do not normally post reviews but I had to for this dealership. I have been searching for my dream car for over a year and have dealt with private sellers, low and high volume dealerships and some of the worst customer service you could possibly imagine. My search included over twelve states and twenty dealerships. I have to be honest, when I reached out to Ziegler my optimism was at an all-time low and I was ready to call it quits. I first made contact with Kyle Nagy from the sales department. Kyle was very prompt in responding and following up to my inquiries. Knowing exactly what I wanted, I made numerous requests and inquiries that most salespeople would have thought of as burdensome. Kyle always delivered and maintained his professionalism even in the most heated of discussions. When I returned to close the deal I noted that even Ziegler’s shuttle driver was a class act who shared a wealth of stories, pictures, and knowledge about cars. The *only* complaint I would have is that I was not informed that BMW ConnectedDrive would be discontinued on my car only a couple of months after my purchase. This rendered most of the safety features useless and absolutely would have been nice to know beforehand. Aside from that, I would recommend this dealership based on their promptness, professionalism, and inspiring inventory.
My windshield on my 3 & 1/2 month old 340XI was hit with a rock on the expressway and this needed repair/replacement. Service Advisor Lindsey gave me pros and cons of each ehich made my decision easy--replace!! She notice a few very very minor dings on hood and said she would make sure they were touched up. Although service might be finished in a day to endure I would not be without a car she arranged for a loaner as she explained they had 4 techs who were certified to replace windshield and depending on when they started it could be 2 days in the shop. She kept me informed as to status snd in fact car had to be kept overnight so her insight to obtaining a loaner worked out perfectly. The completed service was great and the staff were all very pleasant. I have taken previous cars to Laurel for service and always had excellent experiences. They are definitely high on my list--service advisors--techs--general staff!
Creme de la creme of Sales! My BMW sales person, Alex Tanjga is the best on the planet! His customer service skills are amazing. His communication is clear and concise, devoid of double speak! His moral compass is totally ALIGNED- not a sleeze ball sales person. Hid dedication to the customer is unmatched and refreshing. He is very receptive to "the customer's" wants, needs and goes above and beyond! My interaction with Mr. Tanjga was a pleasant surprise and I highly recommend him.
Characteristics: Kind, honest, sense of humor, Doesn't Sell Dreams and will work "hard" to get the best deal.
I purchased a Q50 AWD. I've driven Acura TLs for the past 10 years and went there first, thinking I'd probably buy another. Their customer service has been good, so figured I'd stay. Well, dealing with them on purchasing a new car was like pulling teeth. They acted like they were doing us a favor. We had to haggle, argue, you name it, to get a decent price and trade-in from them. So I decided to to to your dealership, look at your AWD vehicles and see what you would do. When I walked in, Will met me at the door and asked a few questions. So polite. We went to his office and he looked at your inventory then took me to look at the car that I eventually bought. He was so helpful, and not pushy. It was a completely stress free situation. I could not believe the difference in the way I was treated. And there was no reason to haggle over the price. I felt like he was giving me a fair trade-in (I'd looked at Kelley Blue Book and knew the range it should be in), and I thought the price he quoted was fair. Will then had me drive it home so I could see how it handled on the curvy road I have to drive home on, see how it did on our steep driveway, and show it to my husband. When my husband and I went back to the dealership, again Will was not pushy and it was stress free. So, we ended up buying the vehicle. I truly believe your slogan now, "customer friendly" because that was the way I felt from the moment I first walked into your dealership.
Before arrive there I submitted an online application. After that point, the manager began to communicate the process of purchasing a Certified Preowned BMW. We set up a meeting for Monday of the following week and management introduced us to one of the most competent and down to earth client advisors, Mr. Zino Robertson. He presented us with several workable options and toiled with us after hours until we left with the car of our choice. The manager, financial officer, and the client advisor made this purchase memorable. I would not go anywhere else to purchase. I'm sold on BMW of Columbia!
Lamikka & Quincy
From the moment I pulled my car into the service bay, the assistance was outstanding. Russell Holt (my Service Advisor) was very thorough and very professional. David Miles (General Manager) always goes above and beyond to ensure everyone's experience is a positive one. When its time to order another new BMW, I will go to BMW of Columbia.
Looked at a used car and would like to especially recognize the knowledge and courtesy and style of the "genius", Brett. A wonderful concept and great choice in this role. Overall pleased with him.
Disappointed however to learn that the vehicle had "so called" passed the 150 point check up yet the A/C system was not working properly. Understand that the "oxidation" of paint on the hood and trunk has not been remedied but "mislead" when told it would be immediately treated and look like new. I knew that wouldn't be and never should have been told such. Repainting required.
Dwight Jasmann
Recently had my 10yr old BMW serviced there and also leased a new one. I can't say enough great things about this dealership! Everyone I dealt with - from the service writers, technicians, service manager, internet sales manager, and client advisor - was awesome! Issue with my older BMW fixed under warranty, and a phenomenal sales experience on the new one. (Particularly Krissy Cone - Internet Manager, and Glenn Falvey - Sales/Client Advisor). Was given a great quote, and treated with a no stress / no pressure attitude the whole time. Highly recommend BMW of Turnersville.
Professional and exceptional customer service provided by Christian Talamini, Paul Naegele and the Turnersville BMW team. Our 328i xdrive lease was coming to an end and we were researching our next vehicle. Christian called to check on our status a month prior to turning in the 328i. We discussed what our expectations were for a possible new lease and he said he'd get back with information. He was in constant contact and we finally agreed verbally on a vehicle and finalized the sale that night. I can't say enough about the positive experience we had with the relaxed , no pressure, personable staff and management at BMW Turnersville. Our Second purchase & We love our 330i xdrive and hope to be a valued customer for a long time. Nicole/Terry
Everyone was great!
Kevin lessened to my concerns and addressed all with solutions and suggestions.
Alexis was friendly when scheduling my initial appointment then very accommodating when I needed to re-schedule at the last minute.
Vincent and the entire service department are always a pleasure. My car has almost 100,000 miles and it runs beautifully due to their attention to detail and responsiveness to customer needs!
From the moment I walked in to the moment I left, the customers service I received has been excellent. All of the staff are friendly and polite, the facility is clean and organized. BMW staff from all areas are constantly asking if I’ve been helped or if I needed anything.
I took in my 2008 650i had several electrical issues, my service adviser Israel Garcia was excellent... He kept me informed at all times and worked-out a great deal for my repairs, definitely went out of his way to make sure I was completely satisfied. Thanks again Israel...
I brought in my 2014 BMW i3 for an in-warranty service as my dashboard was showing a malfunction with airbag module. I was promptly assisted, given a loaner as the diagnosis and service would take more than a day. I was given updates every day at 5pm on the status. Although the actual service took 4 days, it did not bother me because I had a loaner, and also becoz I was kept updated on the status all throughout. A couple of days after the servicing was over, I got a call from my service advisor (John) asking me how my car was doing. I really appreciate that !
Brandon Casey provided excellent service and even advice for my car which i did not usualy see otherwise at other dealerships. My battery needed replacement but was within warrenty perior. But there was a diagnosis which is required to see if i am eligible for the replacement which itself cost $250. Casey helped me know that i have a very high likelihood of not being eligible for the replacement because my usage was really really low. This helped me save the $250 and also he gave me advice on how to save it next time with a tirckle charger. Appreciate the honesty and wealth of info that was provided to me
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