Long Beach BMW
November 5, 2018
Outstanding experience from the initial phone call, to the front door greeting and every encounter throughout. The employees and staff were welcoming, friendly, informative and competent. We are from the SF Bay Area. We had a flat en route to a cruise departing from Long Beach. We called the 800# and were assured the 'run flat' tire would make it to the cruise port in Long Beach in time. It did. Once we returned from the cruise we called BMW roadside assistance who directed us to BMW Long Beach and these guys and gals were incredible. My wife and I would like to give special kudos to Sovann (who took our phone call and provided service above the call of duty) and Brian Woolverton, who walked us through every stage of the process with professionalism, personality, and compassion. In fact, we encountered about 7 seven employees that day and each of them were as warm, friendly and helpful as the first. It was like they were in a nice contest.
In no time, after coffee and donuts, we were on the road back to the Bay with a new tire, freshly washed car and smiles on our faces saying to each other, "Now, that was outstanding customer service!"
Great job you guys!