From a person who has an adverse reaction to car shopping. It was a smart smooth professional transaction from the Initial email contact exchange with great follow up to setting up an appointment for a test drive, meeting us at the dealership, being 100% available on short notice on a Sunday. This is our third BMW. The last one was purchased at this dealership as well. We have never had a bad experience at BMW Northwest. And the sales staff have been there for a long time not a lot of turnover which speaks volumes about the leader ship and the owners of this dealership. No nonsense no BS, no pressure. We fully intend to purchase our next vehicle at the dealership. I would highly recommend Mark Rauschert. BMW northwest customer service were given Nordstroms a run for their money. Too bad they don’t sell luxury shoes and handbags.
2020 BMW M340 i Review
The best choice I ever made!
by Vee from Milwaukee, wi
May 14, 2019
5
From switching over from a Mercedes amg to this... words can not describe how happy I am! I can’t find not one thing wrong with this car! So happy with my choice. The power and reaction is amazing!
This has to be one of the best car dealership experiences that we have ever had!
We wanted a very specific model BMW (X5 diesel) and there were two dealerships that had one left. We initially called another dealer first and after getting a terrible run around for nearly two days just trying to get called back with an internet price and a trade in estimate, we decided to call BMW Northwest. Not only we were met with the most prompt return of phone call by who would become our salesman, Brandon, he answered all of our questions, took our information on the trade and said he would get back to us. And, he did! We were provided with the "numbers" which we found to be truly fair and the entire process just fell into place with the greatest of ease. We decided to make the two hour drive and see if we wanted to finalize the deal. We arrived, Brandon immediately met us with an amazing and positive attitude, we test drove the car, and then discussed finalizing numbers. Guess what? The sales team stuck by their word (which again, we did know to be an estimate) and we weren't forced to play the numbers dance. Brandon was easy going, clearly likes what he does, and in no way ever made us feel like we were being "sold" on things we didn't want. Deal done!
But wait! Not only were we wowed by Sales, Finance was as finely tuned as their German automobiles. Every car buying finance department experience in the past has been so slow and the most aggravating part of the car buying experience when all you want to do is sign your paperwork. This experience, however, was above and beyond efficient! We did not feel pressured for the upsell and the paperwork was expertly prepared so that we spent just a fraction of the time we have spent in other finance departments.
The Delivery team was also incredibly knowledgeable on the vehicle we bought and how it compared to others we owned. Our BMW Genius Olivia was able to tell us all we needed to know that was new/different on our new car compared to our other BMWs but also knew that we did not need spend a lot of time on those features that were the same. Brilliant!
We are so pleased to have experienced our purchase with BMW Northwest and to learn that they are a family owned establishment made it even that much sweeter. The entire team at this dealership clearly has a vested interest in their clients. This dealership is a ways for us to drive but we WILL be frequenting them in the future. BMW Northwest has created happy and loyal customers in us!!
While I didn't purchase our 2011 X3 there, we've always been treated as though we did. We will definitely buy our next car there, but the this one is holding up so well, it might be a while. Since I pull a boat sometimes, the 28i is preferable to the smaller turbo for me.
My husband and I just leased our fourth BMW from Rick Arendt and Mark Harrington last weekend and couldn't be more pleased with their professionalism, taking the time to listen to what we wanted in terms of model,and features and the price range that we were hoping to stay within. We didn't need to,wait long before they had a few 2017 X3 models that met our criteria and we immediately fell in love with the vehicle that we left the dealership with that day. In all of the years that we've been working with Rick and Mark, they have never once made us feel rushed, pressured and gave us the attention that we needed in order to make our ultimate decision. Many dealerships consider the deal to be done once you drive off of the lot but not when you are dealing with BMW of Seattle and Rick and Mark. Rick,has checked in with me a few times to see how the vehicle was working out and if there was anything we needed. Thanks to the unparalleled service provided by Rick and Mark, they will always have our business. Further, everyone that we have ever encountered at BMW of Seattle has been extremely pleasant and professional. The dealership,is a well-oiled machine so you will not spend more than a few hours closing the deal. I'd also like to add a side story about Rick and Karen who coordinates the Service Department. Earlier during the week that I ended up,trading in my 428ix, I blew out the sidewall of my tire when I hit a curb to avoid hitting a squirrel. My first instinct was to reach out to Rick after speaking with BMW Assist since it was getting late and I wasn't sure if the Service Department was open. Rick told me to have the vehicle towed to the dealership and we would figure out the logistics of working it into the schedule. I followed up,with BMW Assist and arranged for them to pick up my car the early the next morning. I followed up with a call to the Service Department when they opened at 7:00 am and Karen answered the phone. I filled her in on my plight and she also,told me to go ahead and have the car towed in. I asked Karen if it was possible for me to get a loaner car, despite this not being a warranty issue, and she said that they didn't have enough loaner cars for the scheduled appointments that morning. She called me back later that morning to advise me that there was a service cancellation and that she could put me into a rental car! I could probably write a mini-novel about how Karen and Rick went above the call of duty but I'll close with this: BMW of Seattle is the epitome of professionalism, excellent customer service and vehicle service. Thank you Rick, Mark & Karen for making the car buying/leasing/service experience flawless! Jenn Bollen Bothell,WA
I would like to strongly recommend BMW Seattle dealership. Mostly because of their general sales manager London Agrawal who goes thousand of extra miles to make their current or future clients happy. London personally spent 2 months helping me to clean up my Carfax report on my old BMW. Carfax mistakenly set a ???total loss??? flag on my pre-own certified car. London was able to find all information about this car, investigated what happened with it with Autogroup and proved that it was an operator mistake who set a ???total loss??? disposition instead of ???damage???. By that London saved me about 13,000 dollars on my old car, offered me a good deal on leasing a brand new X5. I can say that London is the most approachable, helpful, carrying general manager I ever worked with. When I had a little local incident of the parking lot and came in stress to the dealership he personally took me to all service crew members to see how big the damage is. How often you get treated with such attention? In addition, I would like to highlight a dignity of the BMW Seattle client advisor Mark Harrington. When I came in 2013 to lease X6, he recommended me to check out a brand new X5. He explained that X6 is way more expensive with old technologies. And X5 just released with a lot of packages and features that I became addicted to :) Mark could easily sell me an old car for higher price but instead he sold me a car that I loved and for way better price. I loved BMW Seattle way more than I loved the one in Bellevue mostly because they did all they could to help me with my old car and because they were honestly offering the best option for me. I was coming to service my car to Seattle for 3 years though I am living in Bellevue. In addition, many thanks top the most patience service manager Derek Logan who addressed my all requests, questions and concerns! A good acquaintance was a customer of BMW Seattle for 15 years and he recommended me London and Mark. Now I spent 3 years with them. Maybe you also can have a long lasting relationship with this wonderful dealership? : )
after being hit by someone running a red light in my 2006 535 xi and walking away I knew that I am a bmw driver for life! I havent always had good experiences at dealers, in fact, quite the opposite, but, I saw the car I was looking for at BMW Northwest in FIFE. I emailed and was answered very promptly, no heavy sales pitch, which I appreciated. I went in and met with Jimmy and went out for a test drive. The car was as advertised so I purchased it. It was a 2011 and in excellent shape. Had a minor issue that they repaired the next day for me. EVERYONE there was super nice and I was VERY happy with my experience here.
We just got the second BMW on Feb from Stanley and BMW Seattle. It's an easy decision as we built up trust on them since we bought the first BMW three years ago, and it is just a perfect machine to drive in those wonderful days (but I heard the maintenance cost will go up if you have a BMW over 5 years). This new year, Stanley invited us to test drive the new model, and we immediately fall in love with it. I feel no pressure on any decision during the whole process, as it's an easy taste and pick journey. I think we're so addictive to BMW due to all the perspectives they provide, vehicle quality, services. The only thing I feel bad is the interest rate has jump from 1.9 to 3.85 :)
Matt Johnsen (my SA) was extremely understanding and helpful with my car trouble situation. He went above and beyond, working with the BMW Bellevue team, to ensure my car's repair cost was covered. Matt certainly put the customer first here and I would strongly recommend Matt and BMW Bellevue. They were very professional with the handling of my repair.
I brought my BMW X3 in for service. As an older vehicle it had a significant number of repairs and maintenance items needed. Jenn walked me through all of the needed and recommended service items providing great advice along the way on options. In the end my car was ready when promised at a cost lower than the quote provided for the service. Fantastic experience and I'm very happy with the results.
I brought my new 2018 X1 in for its first oil change and service. I love BMW of Seattle! Denise took awesome care of my wife and I. She checked us in and got us a ride to Pikes Place Market and arranged to have us picked up when our car was ready. It was just like clock work. First class Service, First class operation and a First class staff!! Thank you Denise! You did an awesome job! Shannon and Tony Fantastic job with your Service Team. Getting your car serviced at BMW of Seattle is pretty Seamless. If you have not tried BMW of Seattle for service, you should! They are the best BMW Service Department on the West Coast!
Vehicle was just bought form another dealer, we brought our new BMW to Bellevue BMW for scheduled Maintenance. The car came back looking better than the day we bought it! also, there was trouble shooting that needed to be done and they helped us out at no charge. Amazing customer service experience!
BMW Seattle is simply very awesome and I feel good to have business with them. Everyone there is very polite and helpful mainly approachable. And working with Zach is very lovely and helpful. I went to enquire about my first BMW car. He's very cool and explained me a lot involved in the car deal. He impressed me and my friends with the kind of explanation and all other stuffs. Even he stayed a little longer to support me getting the car out on Friday evening even I was little late after my work... In my point of view, I would like to say that my rating will be 10 out of 5. Yes I just said that. Cool. I appreciate Zach for all his patience and understanding my questions/concerns and answering me with explanations. I will definitely recommend him to my friends. Thanks a lot Zach for making my first car most memorable one and also making the process very simple. Thanks, Shiva(Sivakumar Aruchamy).
Had a wonderful experience with Stanley and the entire team at BMW Seattle. What made it great? They were fast and responsive to my inquiries (response time amazing!), kept in touch with me throughout the transaction, were very knowledgeable about the car and so friendly and genuinely interested in me. We had a couple bumps in the financing/payment portion and they resolved it quickly, no problem at all. Very accommodating and great customer service. Delighted with the car. A very easy and smooth experience overall - highly recommend!!
I shopped online for for a certified used BMW for several weeks. I found a car I was interested in and went to BMW Northwest to see the car. I was outside looking and Larry came out and introduced himself, asked if I had any questions about the car and if I wanted a test drive. After looking at the car I decided not to buy it, Larry gave me his card and thanked me for looking. A few weeks later I found another car online at BMW Northwest, went in to see it and Larry came out again, remembered my name, what I was looking for, and we went on a test drive. I ended up buying the car and I love it.
This is the second used BMW I have purchased from BMW Northwest and I won't buy a BMW from anyone else. Every employee is a professional and their customer service is unmatched. Larry Williams is THE BEST person to work with! No pressure, just a very patient, personable, informative, professional!
I have experienced seriously scary loud noise coming from the engine bay, in the middle of the hifhway, and was just praying that I'd be able to drag myself to Bellevue BMW dealership. Once I managed to do that, I knew I was in great hands. Service Advisor, Jeff, assigned one of more experienced mechanics to work on it, and after few days, the car was fixed, and currently running like new. The charges were very reasonable, although covered by my Service Contract. No complains whatsoever.
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