Clean facility. While awaiting my car that being serviced, the young lady in sales approached me and was actually quite good. I told her I was waiting for my car and she engaged me in a conversation and did a pretty good job of describing the new 2016 i8 model I was looking at (I have a 2014 i8). I was impressed even though she said she was relatively new to the dealership.
The fellow in service could not have been more professional and, followed up properly which is a bonus. Good job! Thanks! John
I worked closely with Gerald Velasco at BMW Encinitas to get a number of repairs done to the body of my 2012 650i Convertible. At our initial meeting, he looked at the damage and provided me an on-the-spot estimate for the work. Throughout the service, he went out of his way to keep me informed of the progress. I ended up asking for additional repairs and Gerald found the best way to correct the problem. He was always honest in his evaluation of the problem and dedicated to getting it fixed right the first time! He maintained a professional, yet friendly manner that put me at ease and made me feel that both my car and I were in good hands. At completion of the service, my car was returned in perfect condition. I would highly recommend this center and Gerald Velasco for anyone needing body work on their BMW.
Excellent experience. I live overseas but keep an almost-vintage 99' M3 that I own here.that sadly started stuttering on acceleration during my holiday. Mick was very personable, efficient, easily contactable. He and his mechanic kindly insisted on only repairing what was necessary and so the final charges were significantly less than the original estimated I had approved. Also was provided a complimentary electric i3 loaner car, to help me get around during my short visit back home, which was very neat.
Always the best experience at BMW Of Encinitas. Jeremy in sale is the guy to go to for the best deal and the best service ever. Bought 6 cars in less then 2 years. Every time exceed the previous time. I don't get it how he can do it every time. I am a picky crazy guy and it amaze me how he continues to exceed my expectations. Thanks Jeremy. Recommending few friends for him this week.
Any question you have I'm sure Rob can answer. The new manager is awesome! Good job Vista! He made me feel like family and is helping me keep my little 328 on the road.
Thelma Gonzalez service advisor took her time and explains to me the issues that I had with my X1 and she was very helpful through all the process of repair.
I always go to BMW Vista to get all my service done. They are very welcoming and respectful. My service advisor was Braie Young. He was very professional explained everything step by step for me. He kept contact with me throughout the whole time my car was being serviced he kept me updated with calls and voicemails. When I got back everything was done above expectations. The actually employee that worked on my vehicle named Mike Khayat came out and went over all the service and repair he performed on my vehicle. You can't find employees like that nowadays. I will be returning here in the future just for Braie and Mike thanks again guys!
I had a fantastic experience with Ryan! He was patient, enthusiastic, and extremely knowledgeable. I learned so much and have a greater appreciation for my new X1!!! Thank you Ryan!
Cosmo was exemplary. The Genius review was much needed and I can more fully appreciate my car. Thank you Cosmo and all at San Diego BMW.
E. Butter field
Cosmo was fantastic!!! Went above and beyond to make sure I was comfortable with my vehicle and knew all the features before driving it home. Excellent customer service!
Michael Parker was most helpful and followed up on all my requests/concerns. When issues came up, he made sure I was happy with all out-comes and left with complete satisfaction. Great customer service.
Excellent Service. Check timely eventhough I was late. And my advisor Michael Parker was excellent. Every step of the process was professional and excellent. And eventhough I made to the dealer 2 min before end of their shift everyone pitched in to see me out the door, car services, washed and flowers given to me at the end of it all. Is that awesome or what. Luv'ing my car and my dealership, El Cajon, CA. Blessed👍🏾🏆💐😎😊🎶💯
I was trying to buy a 2018 M2 and Randy Grams just took care of everything perfectly. I ended up buying it (the car of my dreams). Deanna Kehler recommended Randy to me and it was a great choice. He assisted me very well with everything. Lilly Gutierrez does a great job in the Finance Dept too. Overall I've always had a great experience at the El Cajon BMW dealer for the past 12 years that I've been going to them with my BMW cars (M3, M235i & M2).
I've had nothing but great service from this dealership. I bought my 2007 335i coupe from them (Albi P was my sales guy) and have had it serviced there (Brent M. is my service writer) for as long as I've owned it. I live in Clairemont and could easily take my vehicle to another BMW dealer within a few miles of my house but Brent has won my car heart with excellent service each time I come. Correspondence, either over the phone or through email is always prompt (within 24hrs and usually much less) and the service department has always fixed things right the first time. If they think my vehicle might be in for an extended period of time, I'm always offered a loaner. There's something be said for building a rapport with the people who take care of you and that's what I've done with the team at El Cajon BMW. Side note about the dealership...it was recently renovated and the showroom is immaculate. I've always been greeted with offers of some sort of cold beverage. If you purchase your car there, you get free unlimited car washes. Looking forward to my next visit!! Thanks El Cajon BMW!
I bought my 2008 330i here in 2008 and recently purchased 2016 X5. I love going to this dealership. Service advisor are always good to me. And thanks to amazing Tamara for making it happened for my x5. She sure worked hard to get my deal done. I would highly recommend Tamara and El Cajon dealership to everyone!
DON'T BUT A BMW FROM Any OTHER DEALERSHIP!! I just bought mt second BMW from them and I can't say enough GREAT ABOUT THIS DEALERSHIP! From the General Manager Ron, to my sales rep Chuck (he is top notch and wonderful to work with!), to he service department, the BMW genius's on hand, the parts dept., the car valets, the car wash staff, the loaner dept, and the quality of the cars they've sold me. I initially went to another BMW dealership in town and had a horrible experience. I was hesitant to drive to El Cajon because it was a little far for me. But I'm so glad I did!!!! It is a beautiful new building, they have a great coffee machine that provides lattes, mochas, espresso, etc. And the staff in all departments treated my like a king!! Plus you can tell they are all genuine people. Other dealership didn't and don't give me the warm feeling I get from the staff at El Cajon. Plus they wash your car for free!!! I stop by about every 10 days to grab a espresso, water, and have my car washed. The people are so incredibly nice there it's become a fun social visit for me. They have become like family. When you meet Ron the GM you'll see what a good, genuine man he is, which explains to me why he has such a wonderful staff!! He's hired other people that are just like him!! The service manager's staff is also a group of top notch wonderful people. So even if El Cajon is a little far for you, and you may think its not the greatest area, do yourself a huge favor and make the trip, you will be REALLY happy you did!!!
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