My Names Robert Ferrell I leased my 2nd BMW from Pacific BMW my experience with this dealership was amazing , I found the dealership on TruCar from the onset of researching the best car for Pacific was the only dealership that truly worked the deal with me best price and best service , I picked the 550i which is a dream car , the numbers were right and I got everything I wanted from a new build from being shipped overseas to getting to me in LA the whole process was seamless ,Steve Saroyan is a wizard , an amazing person it was like buying from a friend , a good friend he answered from what I estimated I sent 120 emails of every nervous question I had ,when I thought I was annoying,Steve assured me I was , he is the Man !!!!! On August 19th I picked up the 550i ,I swear they made me feel so important at every step , his manager Armando Leyva was attentive and the best at making the lease easy to do Armando is amazing with Steve they were the best dream scenario you could ever have on getting a car deal done , thank you Steve & Armando , I took my time to write this because y'all made me feel like a Rock Start .... Buy from Pacific ! Ask for Steve Saroyan !
Thank you, Thank you, Thank you! I am blown away by the level of over the top- 10 star service, professionalism, personal touch, easy breezy, always on point customer service I have received specifically from Gilbert! He has made my first BMW lease experience absolutely flawless, fast and always hassle free. Honestly, if it wasn't for the service I have received from Gilbert I am not sure if I would lease another BMW. But with the outstanding experience Gilbert & his team have provided me over the last 3 years - Pacific BMW is the ONLY place I will be getting my next lease from. I greatly appreciate his ability to work around my schedule and get the job done perfectly every single time. Looking forward to another outstanding 3 years with my new BMW lease thanks to Gilbert!
The BMW I have now is my third one since 1987. When I have had my vehicles serviced I have been very satisfied. My last service visit in March of 2017 what I expected of Pacific BMW. Ms. Amie Gasabyan was my service advisor who I always have a pleasure working with. She is professional, always keeps me informed, and provides courteous and efficient service.
Arman is a pleasure to work with. He explains every repair, the pros and cons of completing the repair so that I can make an informed decision.
People think I am crazy for bringing my car into a dealership for servicing because it is so expensive...but I trust Arman and that is priceless.
Zach and Jarod are the dream team! They were very kind and professional through the whole process of helping me purchase a new 2019 X5. Zach took my order for the X5 two months before it was released and it arrived 30 days before expected. I was so excited! Zach handled a lot of the paper work be I arrived at the dealership and what was left was speaking with Jarod in finance. Jarod was also extremely helpful in explaining all my options but allowed me to choose what was best. Best sales and finance experience of all time. I???ve been driving a BMW since 2005. Owned one, and leased three from other dealerships and didn???t have a good experience each time. This was my first visit to Century BMW West and I met Zach. This will be the beginning of a long term relationship with Zach, Jarod, and Century BMW. Thank you dream team, you guys are the best!!!
This was one of the easiest and most enjoyable car purchases I have ever made. I found the car I liked on Century West???s website and contacted them for more information. My salesperson, Mark King, checked on the vehicle and set up a time for me to come see it. He followed up with me regularly by text, and he had the car waiting for a test drive when I arrived. After we drove the car, it took only about 30 minutes to finalize price, set up the financing, and sign the paperwork. Thanks Mark and Century West BMW!
I recommend this dealership to anyone in the market for a new or preowned certified BMW. My salesman Mr. Don Engel and the staff made my buying experience exceptional and provided outstanding customer service from beginning to end!!!😄
very happy with my car and the excellent treatment i receive
by Ben2t from DealerRater.com
December 3, 2018
4.5 (217 reviews)
I???ve been to 3 different dealership prior to going to Century West BMW, Corry ask me by phone what i want on my X3 and how much i am willing to spend and he will try to look for one that suited my need best. When i got to their dealeahip he show me one that almost perfect to what i want as one option i am asking for was really out of my price range. Bottom line i got the best X3 for my buget and a very profesional experienced dealing with Corry and his boss. Highly recommended this guys. So happy with my new BMW X3 2019 model year. Thanks guys.
I dropped my BMW off recently, just before I went on a short trip. Jeff Baker my service advisor, did the intake efficiently and fast, as I was on my way to the airport. While the repair took longer than expected (a part that was needed was delayed) it was well worth the wait! My BMW, which I had missed dearly while driving a Chevy rental, came back to me, shiny, detailed, cleaned and as good as new and the "driving machine" that makes navigating LA's worsening traffic almost bearable.
My service experience was easy and efficient from beginning to end. Many appointments were available, I was helped quickly, and my advisor explained all the necessary details. A shuttle was available for transport and pickup to my home. He was so pleasant and even waited when my phone didn't ring and alert me that he was there! Overall the service was excellent.
If you are in the market for a BMW or need your BMW serviced, I would highly recommend Beverly Hills BMW. The staff is incredible from Service to Parts. The facility is worthy of the Beverly Hills brand and my car always gets washed even if I'm just getting a basic service!
They didn't fix what I came for because they needed a part, and I think they were out of it? Now I can't remember if they're supposed to call me when they get the part or what
They did another great job on this service appointment. As always, they did a good job of getting the work done when they said and communicating throughout the day on the progress.
Dung Trinh was awesome. He checked in my car on time, service was done on time and the facility is beautiful. I would highly recommend BH BMW for service and ask for Dung.
I called the dealer and asked for the sales department and was transfered to James Piper the Internet Sales Manager. I was looking for a BMW 335i Coupe advertised on BMW's CPO website. I wanted to know if photos were available of the car since there were none available, and what features the car had. James was very polite, he gave me all of the details right away, sent me the original window sticker via email while on the phone, and sent me photos from his cell phone camera within 5 minutes of the conclusion of our phone call. I've never had such quick, and thorough service from a dealership. If I decide to go with a CPO BMW 335i coupe, I'll definitely be buying this one from James Piper. Thanks James!
Jonathan who helped me out in the servic department has a great attitude and is super helpful. I could never go to a different BMW dealership b/c the entire team at Nick Alexander is so energetic and friendly. Excellent customer service!
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