Came without appt told her my dilema that i only have an hr, car was done in 45 minutes
Superb job, Every dealership should have at least 10 Linas
Excellent, i will now bring my car here for service.......
I was told that I could bring my bmw into my nearest bmw center so I came by mckenna bmw to speak to someone who could answer some of my questions! tony was the product specialist I sat down with and he was extremely helpful. he was able to answer my questions and he also gave me a very informative tutorial on my vehicle!
Had to come down here because I got a new phone and couldn't figure out how to reconnect my phone. Service found me a product specialist and Angel made it happen in less than a min... Will come back for my future services and my new car for sure!
From the moment I walked in to the moment I left, the customers service I received has been excellent. All of the staff are friendly and polite, the facility is clean and organized. BMW staff from all areas are constantly asking if I’ve been helped or if I needed anything.
I'm a BMW fanatic...I've owned multiple M package cars and currently own an M4. One of the main reasons I go to this dealer is my service adviser DAN! He is super knowledgeable, and provides outstanding service every time i go there. He took care of my car issues and i'm very satisfied. Thanks DAN!
Really had a good experience with my salesperson. Polite, efficient, not too pushy, and respectful of what my needs were. Dramatically different than other places I’ve gone around LA; in a good way.
My Service advisor, Dan Grammer, answered all my questions and ensured my vehicle was repaired in a timely manner. I would highly recommend South Bay BMW for you repair and service needs.
Michael was responsive, honest, sociable, and knowledgeable - the process was easier (and faster) than getting a phone! However, beyond these positive attributes of a quality salesman, he's a great human being who made the process very pleasant from start to finish; to that end, he valued me as a person, NOT as a cold "target" to make a sale. For all of these reasons, I will be returning to Michael again once my lease expires. For now, I'm in exactly the car I want to be in, and am so thankful to have had Michael as the "Acquisition Advocate" (not his title, but applicable nonetheless) I needed. Thank you, sir!!
I had taken my car for service at Crevier many times as decided to check them out to purchase a Pre-owned certified BMW. Mark Holmes, my sales account manager was excellent. He knew everything about all the cars and features. He was very helpful in making some recommendations or suggestions when I asked him. I loved that he did NOT push me at all into buying. I was able to bring my husband and kids back to look at a couple of the cars that I was considering and also test drive. Mark was great in every way and I even managed to make him smile! The process was very easy. I bought a 4 series 280i Gran Coupe and I love it. If you want to buy a Pre-Owned Certified BMW, this is the place. They have way more to choose from becuase they are the biggest dealershipin the country and they are set up to assist and help you in every way. Everyone is very nice and helpful. They have BMW great accessories that you can buy too. The finance manager that prepared my load, Eli, was also great. He explained everything and prepared all the paperwork and was easy to talk to and ask questions.
I was in the market for a used 328i and did extensive research on different cars, dealerships, and sales staff. Of all the people contacted, Elvis Blohm was far and away the best I dealt with. From my first contact via email through multiple phone calls, he was professional, honest, and above-board. He did not pressure me, just answered each question I had and allowed me time to decide. When time came for talking price, his first number was not unreasonable, the complete opposite! After finalizing the price over the phone, we arranged a time to meet. After driving over 90 minutes from Thousand Oaks, Elvis had us in and out in a little over an hour. Great experience! We also had the pleasure of working with Sean Wang in Finance. He was well-organized and factually presented information. There was no typical "finance games", just signing the paperwork and short explanations of options. Also, working with Elvis, they did a fantastic job working through the BMW Financial red-tape to ensure I received a rebate offer I was entitled to (but was being denied by BMW FS). Overall, a very pleasurable experience working with Elvis and Sean. As far as the dealership, it was clean, well-organized, and fully staffed. Everyone I came into contact with was happy and willing to provide assistance.
We were recommended to Elvis by my boyfriends dad. Honestly going to the BMW in Alhambra was the best experience I have ever had at a car dealership, Everytime I've gone to a dealership all the sales people make us feel overwhelmed until we came here Elvis was not pushy at all, he didn't make us feel like we had to buy the car right on the spot. He understood that I've never liked BMW cars and he tried his best to show me the difference between the two type of cars we were looking at online. He showed us the 430 grand couple and the regular 330i the ones we were looking at.. I test drove the 430 and I wasnt a fan it was too small and it was just not doing it for me.. Elvis saw that I needed time to think and do more research because he knew I didn't really like Beemers. He kept in touch with us and we came in the next day honestly at that point I felt like Elvis was like one of my uncles, I honestly felt like I knew him, we told him we wanted to test drive the second car we were looking at, the 330i he went and grabbed the keys but before he showed us the one we were looking at the started asking us questions once he realized we wanted something sporty and stylish he showed us the 330i m sport that they had there, honestly I thanked him for showing us that one because as soon as I test drove it I fell in LOVE (I became a beemer lover) I never thought I would ever say that.. We walked out of that place with a brand new 2018 330i M sport and the best part was that we never felt like we were pressured to buy it.. Thank you so much Elvis and we will be back soon now my brother wants one haha.
We were ready to lease a 540i, and showed up at the dealership on a Sunday evening. Michael took care of us. We normally dislike the process of leasing/purchasing a new car, because dealing with pushy sales men/women and negotiating back and forth for hours (the 'normal') is not our thing. Not with Michael. Professional, friendly, curtious, caring and knowledgeable without being pushy. Could not ask for more. We will be back!
I dropped my BMW off recently, just before I went on a short trip. Jeff Baker my service advisor, did the intake efficiently and fast, as I was on my way to the airport. While the repair took longer than expected (a part that was needed was delayed) it was well worth the wait! My BMW, which I had missed dearly while driving a Chevy rental, came back to me, shiny, detailed, cleaned and as good as new and the "driving machine" that makes navigating LA's worsening traffic almost bearable.
My service experience was easy and efficient from beginning to end. Many appointments were available, I was helped quickly, and my advisor explained all the necessary details. A shuttle was available for transport and pickup to my home. He was so pleasant and even waited when my phone didn't ring and alert me that he was there! Overall the service was excellent.
If you are in the market for a BMW or need your BMW serviced, I would highly recommend Beverly Hills BMW. The staff is incredible from Service to Parts. The facility is worthy of the Beverly Hills brand and my car always gets washed even if I'm just getting a basic service!
They didn't fix what I came for because they needed a part, and I think they were out of it? Now I can't remember if they're supposed to call me when they get the part or what
They did another great job on this service appointment. As always, they did a good job of getting the work done when they said and communicating throughout the day on the progress.
My Names Robert Ferrell I leased my 2nd BMW from Pacific BMW my experience with this dealership was amazing , I found the dealership on TruCar from the onset of researching the best car for Pacific was the only dealership that truly worked the deal with me best price and best service , I picked the 550i which is a dream car , the numbers were right and I got everything I wanted from a new build from being shipped overseas to getting to me in LA the whole process was seamless ,Steve Saroyan is a wizard , an amazing person it was like buying from a friend , a good friend he answered from what I estimated I sent 120 emails of every nervous question I had ,when I thought I was annoying,Steve assured me I was , he is the Man !!!!! On August 19th I picked up the 550i ,I swear they made me feel so important at every step , his manager Armando Leyva was attentive and the best at making the lease easy to do Armando is amazing with Steve they were the best dream scenario you could ever have on getting a car deal done , thank you Steve & Armando , I took my time to write this because y'all made me feel like a Rock Start .... Buy from Pacific ! Ask for Steve Saroyan !
Great service was provided by my service writer Matt Clark, he’s straight forward with his assessments as to what work needs to be done on my vehicle and is reliable with a time as to when to expect to have my car ready.
Zach and Jarod are the dream team! They were very kind and professional through the whole process of helping me purchase a new 2019 X5. Zach took my order for the X5 two months before it was released and it arrived 30 days before expected. I was so excited! Zach handled a lot of the paper work be I arrived at the dealership and what was left was speaking with Jarod in finance. Jarod was also extremely helpful in explaining all my options but allowed me to choose what was best. Best sales and finance experience of all time. I???ve been driving a BMW since 2005. Owned one, and leased three from other dealerships and didn???t have a good experience each time. This was my first visit to Century BMW West and I met Zach. This will be the beginning of a long term relationship with Zach, Jarod, and Century BMW. Thank you dream team, you guys are the best!!!
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