Had a great experience with the service department. Though it took much longer than I expected, I was check on multiple times by multiple people. I will be back for other service work.
Scott Grombley was the kindest service person I have ever come across! It's not always fun to hear that you need to shell out repair dollars, especially at Christmas. Scott showed compassion and sympathy which made the news much more bearable to hear. Even though it took a tad longer to repair due to a damaged part (no fault if yours), I was 100% satisfied with my experience. Thank you Scott for your A++ customer service!
My experience was outstanding as always with Kevin in charge of my account at BMW of Spokane Service Department. I was impressed this time specifically with the challenges that were presented due to higher than average numbers of customers with service issues; issue that were happening to the entire team. No one of the service team was impatient, every customer seemed to be satisfied that they were being attended to and there was excellent BMW team communication happening with the men in the outer part, in the service drive through/drop off and the customer facing team handling the paperwork, phone calls etc. This particular service team would be a benefit and selling point to any sales team. Excellent customer service and support brings customers in when it is time to buy.
Kevin always extends me impressive, professional customer service no matter how large or small my issue is. He's fair, excellent with his communications and is sincere in his interest in each one of his clients. Thank you!
Welcoming advisors, even with busy phone and multiple arrival of service customers.
Offered a loaner for a repair part ordered from Germany- thanks for making my day more flexible.
Greatly accommodating with options for free shuttle and pickup to downtown rather than waiting in the customer comfort area. Appreciate the coffee machine.
Very concerned that I leave with no more questions-helped reset my phone bluetooth!
They got my car in quickly and the service was completed sooner than they had said. They also shuttled me home and picked me up while the service was being done. I have now scheduled my brake flush here because of the honest and prompt service I received so far. Thank you so much!!!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
this
service and materials without representations or warranties of any kind, either expressed or
implied.
See our terms of service for more details.