BMW for Sale in Spokane, WA

Howard was very understanding with my nervousness and questions, being that this was my first time buying a brand new car. He helped through the entire process and I???m loving my Honda Civic!

It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.

All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.

First time buying online...

Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.

Let me begin with an apology for the length of these comments. Please know that each word was earned, not coerced! I usually don’t complete consumer surveys as they seem to be presumptuous, reactionary and boring. What changed my mind on this occasion? A dealership that stands behind the words they speak! We had searched the internet for hours to find a simple, smaller 2WD pickup without all the bells and whistles, yet one with low mileage that would operate effectively for years to come. The list of available vehicles was not long in our neck of the woods but one was found at Arrottas AutoMax. Traveling to North Spokane from Post Falls, Id was not ideal but we called and set up an appointment the next day. Meeting Joe was delightful and he interspersed answers to ALL my questions with candid responses and humor. He didn’t hesitate to provide vehicle history information and even introduced us to Tyler the owner. Both my wife and I felt comfortable and well taken care of. There were comments made that they would “take care of us” as customers throughout the process. I heard the words but had been there before. The pickup itself had some dings - not a problem for a work vehicle from my perspective and not normally seen on a car lot – but perhaps it might work toward a lower price. They didn’t insist on participating on the test drive but showed trust, I liked it. I am not a mechanic so asked if my mechanic would be able to provide an inspection. Again receptive to our needs, an agreement was made. A lower price was offered and agreed upon should my mechanic give a thumbs up. No haggling back and forth. I liked that a lot. My mechanic found some needed repairs that are not normally noticed on a cursory inspection. I was not thrilled to call Joe with the news. Documentation was provided and a call received from the service folks that they wanted to check things out themselves. Our thinking was that the pickup would be taken back to Arrottas and our search would continue. The repairs were not simple or inexpensive. Their response was extraordinary. Not only did they validate the problems noted, but we were extremely impressed that they felt it was important that they repair them. Could it be that they really did want to “Take care of us”? They further showed their character when informing us that they would cover the costs. Did I mention that I was impressed? A car dealership that makes claims that they stand behind is rare these days. We thank God for the blessings we received at Arrottas AutoMax and would not be hesitant to encourage others to visit them for a wonderful vehicle buying experience. Sincerely, Larry & Suella Graybill

Great! Everyone was very polite and knowledgeable. This is the second Subaru we have purchased from them.

Have bought several vehicles from Arrotta's and always a pleasant experience. Will be back and highly recommend to friends and family. We will be back

Andy was an awesome salesman. I got the car I wanted for a great price! I would shop here again! Thank you guys for everything!

Thanks Jennifer's Auto Sales and Service for my new car! I got a great deal on the car and a good interest rate in financing! I love it and will be recommending you to my friends and family!

The buying process was quick and easy. Everyone there was nice and informative. The car was clean and in great shape. I love my new car!

Sally is the BEST!! She is considerate to her customers' time and concerns, while still communicating effortlessly with everyone she interacts with. She made my entire purchasing experience wonderful!!

Worked with Dale and he made sure we had a great buying experience. I can’t believe how fast we were able to find what we wanted and complete the purchasing. These guys are faster than any dealership I have worked with. Love our new Explorer.

First time buying a vehicle with a branded title so we will see how it goes. The pickup I bought was beautiful and performed excellent

The Vehicle was as advertised and sales support and follow up exceeded my expectations. Auto Source assisted in arranging the vehicle for timely pick up.

This is my 2nd purchase from AutoSource. Sally was amazing & helped me find the perfect vehicle. I would recommend this place to anyone. Thanks!

Excellent buying experience, I have been looking for a long time, and they had exactly what I wanted. Very fast response to my emails and calls.

Hands down some of the best sales people I’ve had the pleasure of knowing. They do the job through and through and offer Lu great service after the sale!