Writing reviews is not my thing. The fact is, I have never written a review but my experience with Haasan Pires was sensational so I vowed to make time and write one. I had an opportunity to work with Haasan for my BMW 535i Xdrive - the guy is natural, he cares, he's knowledgeable, friendly, no pressure whatsoever. What more can a customer ask for? Not only did I get a kick ass deal on my 535i, I was also humbled by his selflessness. I traded a Jeep which was registered in my wife's name (wife wasn't present during the trade - we live in northern CT). Getting to the end of the deal, we realized that my wife needed to be there to sign for the transfer of plates. Haasan worked his magic and helped me finalize the deal - now the juicy part: We needed my wife's signature to complete the deal so Haasan volunteered to drive back with my to CT so that my wife can sign. Long story short, this guy drove to CT with me to get my wife to sign the papers. He easily could've told me to come back with my wife to sign then pick up the car but he went out of his way to do what he did. HE'S THE REAL MVP!! Why wouldn't you want to work this Mr Pires? HURRY AND GO SEE HIM AT WIDE WORLD BMW - RT 59 NY.
Got my 2018 M3 - black sapphire with sakhir red/orange interior, competition package. Car was in stock, colors and packages were selected by dealership. Great taste, guys!!! Car looks amazing, real "bad-xxx" character. It has almost all possible packages, still was priced decently and discounted even more after a short bargain ;) - special thanks to Jason ;) Service at Tenafly was simply outstanding: neat facility, courtesy, professionalism, answering all questions, even great jokes...) Jason Lee gave us a huge discount as a returning customers, and priced our trade-in X5 higher than any other dealers. We feel, we got a great deal after comparing prices at different places. Alain answered all questions, made short calls to the insurance company and financial institutions, selecting the best financing deal for us. Thanks Alain ;) Definitely will return back, thank you very much, BMW of Tenafly!!!
My Second BMW from Marlen Gafanovich and BMW of Tenafly
by mwares212 from DealerRater.com
December 3, 2018
4.9 (833 reviews)
This week I purchased my second BMW from Marlen at BMW of Tenafly (my 6th BMW). This purchase went as smoothly as my first purchase using Marlen some three years ago. We ordered a new 2018 X3 and the process was flawless. We literally pass by three other BMW dealers to work with BMW of Tenafly. When the lease on the old vehicle was coming due, we received an email from Marlen reminding us it was time to replace. I do most of my research on cars online, so I usually already know exactly what I want. Just as before, the negotiating process was smooth and pressure free. I said what vehicle I wanted, what options I wanted and I received a great price immediately without having to haggle--a good fair price that makes everyone happy. The entire process was completed in a few email transactions. When I went in to sign the papers to order the car, we only had to go over a few things such as what color to get and so forth. While going back and forth over colors, Marlen was great giving his opinions and I ended up with a color combination I love, but wouldn't have even thought of if not for his input. On delivery night, the process continued to be smooth and the entire interaction was laid back and not stressful. Without a doubt, I will use Marlen for my next BMW purchase (and the one after that). The paperwork was handled with Sean Mohammed. That process also went smoothly and as quickly as possible. Even though we didn't directly deal with him on this trip, I have to make mention of Service Advisor Bob Ryan. I have serviced 4 BMWs with him and he is always efficient, on top of things and goes the extra mile to make sure you get in and out quickly. Whenever I show up, I am always warmly welcomed. Your service advisor is who you have the closest relationship with at a car dealership and I don't know what I would do if Bob left.
BMW of Tenafly has some of the best salespeople in NJ! Marlen Gafanovich worked with us over the phone for a few days before my wife and I were able to drive up (we drove 30 miles just to work with Marlen) to actually see two different X5s with third rows. Marlen was helpful, communicative, friendly and made the entire experience as fluid as possible. If you're thinking of buying a BMW and have never owned one before, 1. Don't hesitate, the X5 is amazing, 2. Call Marlen, he's THE MAN.
So my journey started in September my Audi lease was almost up and I wanted a 2018 230xi Convertible... but here lies the problem I wanted a specific color and it does not come in that color. I went there at least 3x drove various cars and got schooled on a lot of the different options BMW has to offer..... Here we are are January 2018 and I got the perfect car, it has everything I wanted. Perfect price as well!!! I know I drove them all crazy but they were all patient with me. (430XIConvertible)
Being a previous customer of another BMW dealer in the local area and having a bad experience there, I decided to give Tenafly a try. As soon as I walked in, the reception called for the next available sales rep but instead was greeted by warmly by Jason Lee, the Sayles Manager. He noticed less then thrilled face which should not be the case when buying a new car but he turned things around quick. He set my mind at ease and made my car buying experience the best one I have ever had. With Jason's guidance, I ended up doing a custom build exactly the way I wanted it (they were sold out) on a 2017 530xi and I cannot wait until it comes in! I must also mention, Ashmore, the BMW genius was very knowledgeable on my test drive. L Thank you BMW of Tenafly!
Everyone was great!
Kevin lessened to my concerns and addressed all with solutions and suggestions.
Alexis was friendly when scheduling my initial appointment then very accommodating when I needed to re-schedule at the last minute.
Vincent and the entire service department are always a pleasure. My car has almost 100,000 miles and it runs beautifully due to their attention to detail and responsiveness to customer needs!
I hadn't ever considered what the "perfect" car buying experience would be --but now I know. I walked into the dealership as simply a shopper with an interest and was assigned to a man named Frank C. In short, he was patient with my dumb questions (was new to BMWs), was never pushy and always personable and professional. Very quickly, he matched me with the right vehicle and everything was a breeze after that. The manager asked if I could take delivery that day (which I didn't think was possible) but it was and, by the end of the day, was driving my new car home.
Having had purchased many cars before, this was a truly unique experience and now know what the perfect car buying experience really is. Thanks so much for that, Frank and the Mt Kisco BMW team!
Since 2013 I have been a customer at the Mount Kisco BMW and they have never disappointed my expectations. Their quality has never wavered in any respect. From the time I enter the dealership and all through the process the experience is 100% professional. The valet meet you and take the car to the service area for you and the personal at Service are always professional and courteous. Although the personnel has changed a little the over-all theme is the same "quality treatment".
I had the opportunity and pleasure of meeting a new Service Advisor named Gregory Duds who was very instrumental in guiding me though the whole process. As always the staff at Mount Kisco BMW has shown what quality and professionalism is all about and I will continue to rely on their services.
All went well with Brian in sales. I previewed the car over the internet on Cars, got a deal sheet by email and drove from Maryland to New York here alll went well Until the business manager was so busy that I waited for an hour + to sign papers. Brian was great but the process took too long. Of course it was Black Friday. The 240 I X Drive is great. Larry
THE BEST!
From the moment we walked into the dealership, we were greeted by 2 kind and welcoming receptionists. We requested to speak with the manager. Within 5 minutes, Hugo welcomed us to his office. Hugo was kind, thoughtful and very receptive to what we were looking for. He began to run numbers and provided us with an outstanding opportunity to lease a 2016 X1. Before anything was finalized Hugo provided some additional options and we test drove the vehicle. Upon our return, we signed the papers and we were all set. Hugo and his team are full of integrity and care about the customers needs. This is the best BMW dealership!
Very happy with my experience, Lee was very helpful and good at returning calls and providing me with the information needed on a timely basis. This is the first time that I have bought a car out-of-state and via the internet. You hear so many bad experiences and this one has a happy ending. Great price and great sales staff. Sorry that I do not live in this state to take advantage of the service facilities.
I was greeted quickly and they told me it would take approximately 1 hr 30 minutes to put on a new tire. I returned almost 2 hrs later and it still wasn't ready...actually they had only just called the insurance company to make sure they would pay for it (which they did because I had tire insurance). Having to wait another 1 hr, while trying to entertain two small children wasn't pleasant. If they had told me 2.5 hrs to begin with I would have been prepared for that. A little frustrating!
Since service related to standard issues including oil-fluid and engine belt changes, can't really comment on the quality of repairs but feel more confident car had necessary work and all done well. I can however express extreme gratitude for the overall service experience! From the greetings by various employees upon arrival including random employees passing by, front desk staff, the gentleman who set me up in the loaner to the personal attentive service from Peter, the Service Advisor, it was excellent! The BMW team was relaxed, efficient, professional and kind. They accommodated my condensed time crunch getting me in/out and off in a loaner car in impressive time, and all with a smile. Peter kept me informed of proposed services, helped separate out more pressing issues and made extra efforts to complete service in time to accommodate my work schedule while avoiding traffic. He also greeted me with a handshake on pick up to review the repairs/services and address questions. And had my car cleaned! I have continued to use BMW of Darien due to the consistently positive experience for past 5 years with recommendations to others. You are a very busy dealership - convenience was the initial reason for selecting you but you won me over with the excellent customer service. Car servicing is not usually pleasurable when you are paying the bill but having a positive experience definitely helps. Kudos to your team!
Tim Haines in Darien continues to be a stellar representative of the BMW line. I have returned for my fourth lease, my second 328 XI, because of Tim, and I wish him, myself (!), and BMW all the very best going forward.
Anthony did a great job with the service of my car
by Mandrake175 from Darien, CT
November 6, 2018
4.7 (562 reviews)
Fantastic job guys. Please keep it up!! The service was performed to satisfaction.
Not a big deal, but the car could have been cleaned slightly better before delivery. My wife drives a Lexus and every time it is back from a service, the car looks like it's been professionally detailed and makes me go Wow!!
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