Everything was easy and seamless in the acquisition of my new X1 @ Portland BMW. Tyler even delivered my new car at my home. I got a great trade in deal on my old vehicle too. Could not have been better. Eric Devier, the in-house genius, is worthy of the title. He knows his stuff, answered all my questions and helped with all the set up-- which is especially helpful if you're a techno-phobe like me. When I have a question, Eric responds quickly-- much easier than trying to find the answer in the manual. Loving my new car and my entire experience at Portland BMW. The 'only' problem is I'm getting spoiled. I now expect other service providers to be just as good (e.g. Comcast, Verizon, etc) and we'll, that's just not likely. 😊
I purchased my 2016 428i a couple months ago, but due to my crazy schedule, I wasn't able to sit down with Eric until just recently. Had I known how helpful & informative this session would have been, I would have made time for this important service offering! Eric immediately put me at ease and explained things in such a manner that was simple & straight-forward. My new BMW has so much functionality, and Eric helped me take advantage of these exciting features. Thank you, Eric!
Purchased the new 750. Phenomenal vehicle. The technology in this car is impressive and overwhelming. Thankfully, the sales team (David P / Davie S) introduced me to Eric Devier. Eric was great at answering my questions and more importantly - pointing out features I didn't even know to ask about. Spent 2 hours going over the vehicle's technology. Its amazing how much technology at your fingertips. Give the dealership, the sales team, and the BMW genius all the highest marks and highest recommendation!
This had to be our best auto buying experience ever!!! It started with the outstanding customer service as soon as we walked through the door! We were greeted and offered coffee or water. We had an appointment with Jared, who is outstanding. There was no pressure and he answered all of our questions regarding the 2017 X1. Once we decided that the X1 was the vehicle for us, every person in the buying process was outstanding as well (David and James)
While I've been a BMW owner for years, and have now purchased 7 cars from BMW Portland, there's always something new to learn, especially with their electric model, the i3. We've actually purchased TWO of them since Jan. 1, and because of my hectic business schedule, couldn't get with Eric Devier, their "BMW Genius" until this past week after we took delivery on our second i3. As he has with our past vehicles, Eric was kind enough to stop by the house and spend about an hour with us, going over all the intricacies of the vehicle. Again, though I consider myself fairly up to speed on the car, he was able to show us a number of cool things about the i3s that we didn't know. And, he also programmed the onboard garage door openers in both cars, which I NEVER seem to be able to get right on my own - bravo! He even eased our skepticism, with an awesome demo of the cars ability to parallel park itself! It is always a pleasure to work with Eric. He is thorough, friendly, and fun. I always come away with one of his sessions knowing even more about the cars I love. We have four BMWs in our fleet now, all purchased and serviced at Portland BMW. And I really appreciate that Eric is a car guy through and through, sharing my enthusiasm for BMW. That always shines through. After owning every other premier auto, we are 110% sold on BMW and Portland BMW. Every aspect of car ownership - sales, service and support is always a pleasure with this crew. They take fantastic care of my wife and I.
I had just flown into Portland at 5:30pm and was exhausted but I had to go look at this car that Greg was telling me about at the Portland BMW in which he had been helping while I was still in California and not yet completely moved for the past 2 weeks. I get to the dealership about a hour before it closes that evening and I am greeted by Greg finally after going back and fourth in emails and phone calls. He takes me to the car and I immediately fall in love so we hop in the car for a test drive. Greg's product knowledge and career with BMW for the past 20+ years really shined through when explaining everything from the features of the car, dimensions, specs, handling to even the leather upholstery of seats. Greg made it about getting to know who I was as a person and took the time to go above and beyond with his customer service skills till next thing you knew it was 2 hours over normal closing hours and I was in my new car! I am in Sales my self and Greg exemplified the exact thing that I would like all my employees to have which was building a relationship with someone instead of looking at them as just a number. BMW is very fortunate to have Greg and I will be going back to him no matter where I am at, THATS A FACT!
Very helpful tips from our BMW Genius (Jamie Kleser).
by dog lover from DealerRater.com
November 5, 2018
4.2 (946 reviews)
Our genius, Jamie, is very important to us as we learn proper use of the grand technology in our new 428i. He is extremely knowledgeable and he clearly answered/explained every question from my long list (developed after several weeks of ownership).. Thankfully, he agreed to meet with us again. We expect that we will require much review and look forward to Jamie's expertise again. This is an important and much appreciated service and genius Jamie Kleser is a terrific ambassador for BMW Portland. Ardeth and Melvin Brown
Alex has the most pleasant personality. She made this experience less painful, which says a lot considering I had to spend $1200 on my X3. Also, when I pointed out to her that the service department forgot to set my clock (again), she jumped right up and said she would do it. She got on youtube and fixed it! I was so impressed. Plus, now I know how to do it. I appreciated the loaner car.
Eric has all the answers you need. 2016 new model has loaded new features. He solved my "Q"s instantly. Some demo ( Parking assist) really helped me. Built own car set own taste, here you go!! Thanks again to Eric & BMW offer this BMW Genius program.
Everyone was really nice! Especially Duane Phillips! We found the car online, my husband called and Duane held the car for us to come look at it after work. It was exactly what we wanted, low miles and a great price! Duane did the paperwork and Ed went over it with us during signing, it was done in no time. We are now proud owners of a 2015 328 BMW. Thank you for the great service! I will recommend BMW Portland to all my friends!
I was looking for a CPO diesel wagon, and found the perfect blue car (nearly - I wanted black) at BMW Portland. Greg Z was knowledgeable and accommodating, and even picked me up from the train station when I came down from Seattle. I'd give him 10/10 any day. Thank you!
My wife and i had a European vacation on the horizon and as my last BMW was 14 years old, decided to opt for a Euro Delivery. We have moved to Olympia, WA but wanted to still work with BMW Portland as they have always been super with service and support. We met with David and he was great to work with. The whole process was easy and fun. Everything very clearly laid out and straightforward. David answered all of our (endless) questions or got them answered from the US main office for European Delivery. It was all very smooth. We also wanted a very specific date for pick-up (Monday after Oktoberfest 1st weekend). We were worried it may be a busy day, but David got our reservation in first thing when the time window allowed and we were all set. My sister and her husband were also doing a Euro Delivery last fall with an out of state dealer. We would regularly compare notes. Their experience sounded awful, unclear pricing and requirements, unanswered questions, extra dealer fees asked for, to help "cover their costs". We were so happy with our purchase and delivery, lucky to be working with David and BMW Portland.
I really had three people I was working with at BMW Portland: Ryann Bayless in service, Trevor Jollie in sales, and Jamie Kleser as my genius. They were all fantastic! All three are easy to get in touch with, helped me with anything I needed, and made the whole experience of getting my X5 worked on and leasing me a new 330e easy and pleasant. I'd definitely recommend any or all of those folks. I had to get another car, a Toyota, worked on at the same time at a different dealership, and the difference between the two dealerships is night and day. Everything about the whole experience impressed me so much that I'm already thinking about the next BMW I'll get.
We had a great experience at this dealership. Bought a pre-owned 2016 BMW 328i. Our client advisor Luke Trelease, was very personable and professional. He did not presuure us or show us vehicles we were not interested in.
The BMW X1 has a lot of gadgets (at least I think so!). Jamie was really helpful showing us how to maximize those gadgets to make for a more enjoyable driving experience. It's also nice that this feature is part of the BMW purchase. Thanks Jamie!
My wife and I just leased a 2016 i3 from BMW Portland and we couldn't be happier with the experience. From Kourosh in Sales to Ed in Financing to Jamie at the Genius Bar, we have nothing but praise to sing for the team. You won't be disappointed.
What can I say that hasn't already been said? The staff are all very friendly with a true passion for what they do. It always makes coming here a great experience. When I picked up my i3, I drove it for a week thinking I figured out most of its features. I was wrong. After setting up a time to meet with Eric, he went over all these features of the car I knew nothing about (it can park itself apparently). He showed me the I Remote app, an app to find charging stations and even helped me set up my Sirius XM radio. Even I f you think you know how your new car works, you don't. Just go see Eric. He is, after all, a genius!
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This had to be our best auto buying experience ever!!! It started with the outstanding customer service as soon as we walked through the door! We were greeted and offered coffee or water. We had an appointment with Jared, who is outstanding. There was no pressure and he answered all of our questions regarding the 2017 X1. Once we decided that the X1 was the vehicle for us, every person in the buying process was outstanding as well (David and James)
2019 BMW X2 xDrive28i Review
Exactly what I wanted!
by John M. from Boston, MA
April 28, 2019
5
This car does everything it promised. Great ride, great finish, quick, quiet, splendid handling, good gas mileage and outstanding looks. Also great in snow! I’m very pleased I bought it and not another small Mercedes.
We had a great experience at this dealership. Bought a pre-owned 2016 BMW 328i. Our client advisor Luke Trelease, was very personable and professional. He did not presuure us or show us vehicles we were not interested in.
2019 BMW X2 xDrive28i Review
Great Handling Sporty SAV
by Jose Gaspar Rodriguez from Cincinnati, Ohio
March 21, 2019
5
The BMW X2 is a blast to drive. Lots of fun. Comfortable. With the rear seats down it can transport bigger items. And it looks great! Adding options to the vehicle adds up quickly and there aren't many compartments to place items but other than those two items it is great. I would buy another without hesitation.
My wife and I just leased a 2016 i3 from BMW Portland and we couldn't be happier with the experience. From Kourosh in Sales to Ed in Financing to Jamie at the Genius Bar, we have nothing but praise to sing for the team. You won't be disappointed.
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