I need to first tell you that I live in White Plains, NY in Westchester County. 135 miles away from the Flemington BMW Dealership There are three major BMW Dealers within 10 miles of my house in three different directions. I did contact them for comparison ( even though I knew I would work with Agata). I was told by all three dealerships,..call us in December. Seriously December! Well, how did I get to Agata in Flemington BMW? I was originally referred to Agata by my brother-in-law. He raved about her and I am so happy I trusted his judgment. Since meeting Agata, I will tell you that buying a car has been by far the greatest experience ever. My current lease was not due to expire for 5 more months, but somehow, someway, Agata went to the hill and back to make sure I got a new car now... not when my lease expired like the other dealerships wanted me to. Agata worked so hard and got me what I wanted! Not only is the car new and gorgeous, it is loaded to the gills along with the M package! The kicker is that my payment is HALF of what I was paying...HALF folks HALF! Tell me...what other BMW Salesperson can do that?! Agata should be on the poster for the BMW brand!! She has made me a lifetime customer and is an ASSET to the Flemington BMW Sales Team. I also worked with Jan in finance. BMW doesn't know what a jewel they have in that office. Jan explained everything to me in complete detail to make sure I didn't have any additional questions. In addition, he helped me with tire/wheel and lease return insurance! Jan is a true professional. I arrived at 245pm, turned in my lease, test drove the new car, signed all my papers, Agata went over all the features in my car and I was on the road at 400pm!! It was smooth and not rushed! To top it all off, I missed rush hour back to New York! Hows that for service??!!! See Agata if you want a BMW. She is your go-to!!! Gratefully, Susan Stivalo
Tom Terrill was an awesome BMW dealer, one of the best! He was very knowledgeable, committed, responsive, patient, and courteous (unlike the typical stereotype of a car dealer). Tom took the time to discuss all of my options in purchasing my new X1, including any promotions that would give me the best package. I got a great deal without much haggling (indeed, best deal in my area) and I signed on within a few days. Typically an ordered new car should arrive in 4-6 weeks. During this time, Tom kept me updated with detailed emails & phone calls of my X1 status and promptly answered my numerous questions. Due to extended holiday in Germany, the car was delayed by another month. Tom was determined to deliver the car to me without much delay and he worked hard to locate another X1 in the country with exactly the same car packages (I wouldn't settle for any other car packages - esp with sports seat and park control). Because I already returned my previous car, BMW Flemington sent a car service to pick me up from home on the day of my X1 pickup (45 mi). All paperwork and transactions went smoothly upon arrival. Before driving off, Tom spent some time to explain the new car features (my previous dealers did not do this). What else can I say except that I am impressed with the outstanding client service. Thank you Tom and Flemington BMW for the upfront/honest interactions and accommodations. It was a pleasure to work with you!
Looking back, this is my fifth BMW and it just gets better every time! Flemington has the best internet site to view vehicles and get excited. I was not in the market to turn over my car but got interested after Byron Brisby called and I checked out the website. I finally committed to take a day and visit the dealership. Our previous salesperson was no longer there, and Bill Hinton happen to be at the receptionist desk. We kind of picked each other. I was in a 2015X5 and wanted to stay in the SUV family. Bill pulled a couple vehicles from inventory and our quest began. Took a couple out for a test drive, including an X340iM, but my heart was still on the X5. We finalized the deal, but it was late so I had to come back to pick up my "baby" on Friday! The wait was worth it! Whizzed through the paperwork with Noha Amin. She explained the value of having the maintenance program and the Wheel & Tire Package. All courtesies were extended to myself and my husband and we were happy to be able to complete the transaction with your dealership once again. Reviewed a few more new items on the 2018 and drove home in it.
As per the above title line I expected the usual premium vehicle experience as I have owned all of the usual premium vehicles- Mercedes, Lexus, Audi, etc. and in all of those the experiences was mediocre at best for one reason or another. This is my first BMW. First let???s start with my sales person, Chris Leahy. Chris was totally knowledgeable about the X3 ( I have had experiences where the sales person hardly knew anything about the vehicle they were selling). Chris was patient and courteous on the test drive; &. When we came back my mind was immediately made up to start a transaction. On the day of delivery when I had to turn in my lease car to the former dealership, Chris picked me up to deliver me to Flemington BMW (& the other dealership was not exactly around the corner). On delivery of the ???18 X3- Chris took all the time in the world to make sure I understood & felt totally comfortable before I left to drive home to Pennsylvania (not around the corner, either). And now let???s get to the Sales Manager, Vince Dillon??? who made sure from start to finish everything went just right. I cannot think him enough. I already spoke by phone with ???Trini???, the BMW GENIUS, who clarified a few questions I had.. Everyone here so far (I only have the vehicle 6 days) is really on the ball. A FABULOUS EXPERIENCE!! Thanks guys!!
I have been considering a new car for over a year (having owned a Jeep Liberty since 2003). The new Jeeps received negative reviews and most other SUVs I have looked at have not excited me much until I decided to check out the BMW X series. My neighbor has an X-3 which I liked, but thought it a bit too large for my needs or taste. At the dealership, I discovered the X-1...a perfect looking fit to what I imagined I would like. My wonderful salesman, Jayson Tornberg took me out for a test drive and in a matter of minutes I was sold! He skillfully guided me through the detail selection process to be sure I had every feature that was meaningful to me added to my list. I chose the premium and luxury packages and chose my color: Chestnut Bronze (though I now call it my chocolate fudge car). As it was a custom choice, I had 6-7 weeks to dream about it's arrival from Germany. The big day came at last, and I can honestly say there was no hint of disappointment with my new treasure! I have had 2 BMWs in the past, and I will testify that this one is certainly on top of the heap. I am definitely one very happy and satisfied customer and wish to thank all the folks at Flemington BMW for their guidance and help making this dream come true!
I was excited when preliminary details about the new X3 were released and contacted Greg to keep me posted. Greg came through as always - we also have a 2017 328d wagon from this dealership - and he helped us place the order for the car, knowing it would be months away. But without his able assistance, we never would have gotten started. Greg kept us up to date every step of the way from the build of the vehicle in Spartanburg through its arrival in Flemington. And of course his delivery of the vehicle to us was superbly professional, and he took whatever extra time was required to acquaint us with the many high tech features of the new X3. Greg Eckert and Flemington BMW have my absolute highest recommendation for salesperson and dealership respectively. My only regret is that I do not appear to have 6 or more stars to give. Norman M. Carter, Jr. (Mac)
My 3 year lease of my 2014 BMW X3 began to creep up on me a few months back when I started going over mileage. I knew Tom Terrill was my go to sales rep since my parents had leased and financed a total of 6 cars with him. Tom started working with me several months back trying to get me out of my lease and into a new 2017 X3 executive model. He kept in contact with me every month via phone or email giving me options with new inventory. He understood I was a little more price sensitive this time around so he kept searching and checking in with me over the course of several months. About two weeks ago, two cars came in off of auction that Tom thought may be a good match for what I was looking for and also considering my price range. Tom was right! He had found what I was looking for... right down to the color :) Upon delivery of my 2017 X3, Tom went through all the technical details of the car with me as well as setting up my BMW assist before I drove away. I also received Sirius radio for a 5 month promotional period. He made sure to transport all of my belongings from my old vehicle while I was signing paperwork and even offered to return the old license plates for me. Tom and BMW Flemington were ON POINT from the beginning to end of my visit. I HIGHLY recommend checking out this dealership and meeting with Tom. He is highly knowledgeable, an amazing sales rep, and just a really nice guy! The warranty program from BMW and the Flemington BMW Service center is unlike any other dealership I have been to as they are simply put, exceptional! Thank you to everyone at Flemington BMW with a special thanks to Tom Terrill, Becky Kosar, and Ed Kiley.
Always a great experience working with Tom and the BMW team!
by Ed from Flemington from DealerRater.com
November 6, 2018
4.9 (2998 reviews)
I've purchase a lot of vehicles from Flemington BMW over the past 2 decades.328xi, 525i, 528i, X1, X3, X3, X5, X5... customer service is always excellent from the purchase process through delivery and into service - seamless! From up front car shopping with Tom Terrill, thru financing and service (Mike Riccardi and Jim Hierl are the best) always a great experience. Tom recently sold us a pre-owned 328xi that is going to be titled out of state, and he and Flemington BMW even handled the out of state registration process! I've purchased 3 or 4 BMW's from Tom, always a pleasure working with him. He always takes to time to understand my requirements and patiently provides multiple quotes until I find the right vehicle (and financial deal) that makes sense for me.
Justin was both easy to work with and business like. Ordered a new 2018 230i and was bit nervous getting back into BMW after owning a Honda past 4+ years. But Justin made me feel comfortable right off the bat. He was a pleasure to deal with and exerted zero pressure that I had to purchase vehicle through him. We negotiated price satisfactory to both sides with no tension and he assured all available rebates were captured to help bring the price down.. Also, Justin supported a VG and fair trade-in price for my '14 Accord to help seal the deal. And one of the managers Anthony Catena stepped in on Justin's day off to help answer few questions when i called the day before my pick-up. Anthony also followed up later in day with another call to confirm all was set. Very nice gesture Also, the car was spotless when i picked it up, they truly prepped it great and vehicle was just delivered 1/2 day before I picked it up.. thanks Justin & team!!!
I can't find words . . . complimentary enough . . to describe the 4 men at BMW of Bridgewater NJ that assisted me in a sale today. Let???s be honest, no one like dealing with car sales reps, including Dr. Dave Cranky, who I do the car shopping for his family. I was given all the specifics about the deal, goggle all the dealerships in a 100 mile radius called all 5 that had the desired car, handed them the deal - all they had to do was call me back with numbers. Our local Eatontown BMW where helpful but the car sold, Freehold and Tenafly - I'm still waiting for a call back from the sales manager (after leaving 2 voicemail and its now 5 days later - sorry guys), the arrogance of the salesman in Springfield store eliminated them - ( I wouldn't buy a car for them if they gave it to me below cost) this leaves me with Bridgewater BMW. After calling and leaving a message for the sales manager, Mike Shamy, I received a call back in a half hour - I gave him all the specifics and he was confident and reassuring that his dealership could put this deal together. After looking at his inventory and running some number he called me back, I was PLEASANTLY SURPRISED by the deal he was able to offer me. I consulted with Dr. Cranky, called Mr. Shamy back and we agreed on the deal. The next FANTASTIC gentleman I met was Mr. Mike Watson. He called and introduced himself to me, informed me that he would be handling the detail of the sale, he was very knowledgeable and patient and was able to give me a $1000.00 loyalty credit. Nicely done Mr. Watson! When we arrived at the dealership we were greeted by a young man John Polombo who was very pleasant and cordial. Mr. Polombo was very well informed on the workings of the electric car and was AMAZING in teaching Dr. Cranky on how to use it. The last person we met was Mr. Ozzy Mamoor in finance, who was very PATIENT, understanding and answered my long list of questions without getting annoyed. I think it???s fair to say that I'm not easy to please, none the less to far exceed my expectations as they have - WELL DONE GENTLEMAN keep us the great work! L. Lamana
Received excellent service by Andrew Kleczynski as always. Always friendly, courteous, and knowledgeable as well as totally on top of things keeping me updated every step of the way. Andrew is a great guy! I had a "special request" and Andrew kindly asked his Boss, Jeff Defonseka. It was my first time meeting Jeff. I asked my "special request" and without hesitation and w/ a smile Jeff totally delivered and more! First impressions say a lot and Jeff is definitely awesome. Dealership is always well kept, efficient, with beautiful loaners.. Next time an M car as my loaner please...just kidding...not really kidding ;) Thanks again Jeff and Andrew!
I was not expecting to turn in my former BMW yet, but Brionne Ramsingh Jr. made it possible without being pushy or ???salesy??? in any way. He would not let me settle and found the perfect car for me. He was always available throughout the process and was quick to respond to emails and calls. He knows pricing and I have confidence in the deal he put together for me. I will work with him next time. No doubt about it! I also had the pleasure of working with Manjula Biju and Danielle Semenza. They both went above and beyond to answer questions and help me with specific needs. Brionne, Manjula and Danielle continued to go the extra mile post sale. I really cannot say enough good things about them. Kudos to Mike Yates and the staff of BMW of Bridgewater for providing the ultimate dealership experience, a 180 turnaround from my last experience with this same dealership with my 2015 BMW. And by the way, I love my car! Huge improvement over the last 5 series.
I have visited many dealerships in last 2-3 weeks (BMW and few others) and this is one of the best. My Client advisor Mr. Bill Chludzinski is a true professional and was courteous all the way from the beginning to the end of the transaction. He has 30+ years of experience in this industry, helped me with all the facts and worked with me on the customized lease options for X5 I was looking for. The BMW Genius, John Palombo is very knowledgeable and walked me through all new X5 features very patiently. I also had a chance to speak to Ariana Vera briefly while waiting in the lounge, she has in-depth knowledge of different car technologies and has very pleasant personality. Ozzy Mamoor, from Finance, is very organized and made entire paperwork quick and easy. I will recommend this dealership to everyone.
I recently leased a new 2018 320! The whole process was so simple and easy. I dread getting new vehicles and spending hours in dealerships. Carmine knew exactly what I was looking for. His knowledge and passion for Bmw really goes along way. I can???t thank him Dave Wagoner, Mike Yates and everyone at BMW of Bridgewater enough! Can???t wait to work with you guys again in the future!
Went there to renew lease for X3 from 328. Initially I was disappointed and reluctant to proceed further after charges they put against a bumper scratch & wear and tear of run flat tire which is quite-normal for NJ conditions. Manjula tried her best to change my decision and get back to BMW. She was duly customer focused, convincing, and pleasure to work with. Dave from financing was helpful too and very professional. briefed about the end of lease insurance
Good place for a service and advice given by Chad Renninger
by Adiga Godi from DealerRater.com
November 6, 2018
4.7 (1346 reviews)
I bought my 2008 X3 from this company when it was located on Highway 22 W NJ. I have been going their for serving my vehicle for the last 10 years. I have been assigned to one service advisor, Chad Renninger, for most of the times. I have been treated with respect, as an important customer, been given very good advice on my car for the issues which need repair or service. My particular advisor has always separated the services needed in two categories: the ones which required immediate attention to avoid expensive repairs in future and the other things which can wait for a while, may be because the repair is expensive and he gives time to think about first. My car has always come out looking as new because this company makes sure your vehicle is very clean before it handed over to you. This is one of the reasons I keep going there for my services other than the people who work there. The facility is great and provides free WIFI for the visitors. I recommend BMW of Bridgewater for purchase and all the services your car needs.
We have been purchasing vehicles from the Thompson Organization since the mid 80's owning various Toyota, Lexus, and BMW products. Not only are the products top-notch but the sales and service departments are exceptional and are 100% customer oriented. Just purchased a new BMW X5 this week. The sales person, Dave Fagan, was very knowledgeable and courteous and spend a lot of time with us prior to and after the sale. A very pleasant experience overall. Planning to purchase a Toyota 4Runner next week. Trade-in values offered are also very fair.
Our experience with the Thompson BMW dealership has been one of overwhelming positives. From the first visit when we needed emergency repair on our 2011 X3 to the delivery of our brand new 2019 X3 M40i last week, everyone at the dealership has gone out of their way to welcome us and assist us with every aspect of the repair and purchase experience. Absolutely Thompson BMW is the outstanding choice for anyone seeking first class experience. We have had BMW???s for over 30 years. We have never had a dealer as good as Thompson BMW
Just purchased the 2019 X5 and Jayne couldnt have been any nicer to deal with. She put up with me for almost 2 years of deciding, thanks Jayne. Everyone at Thompson has been great to deal with.
Dennis Bridges is quite simply, the man. He made the entire process at Thompson BMW - Doylestown painless, exciting and quite frankly effortless. He listened to what I wanted and worked with me to ensure that I was happy - with the car and the deal. It was a real treat to work with him and I would (and already have) recommend him to my own family - he is just that good. Previously (prior to buying), I had leased cars through Thompson and another huge (non-Thompson) dealership in our area. I promise you the service/experience at Thompson is above and beyond any other dealership. One last note that to me means a lot, no one asked me to write a review. I asked Dennis if I could because I was and am so impressed with Dennis Bridges and Thompson BMW.
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