All went well with Brian in sales. I previewed the car over the internet on Cars, got a deal sheet by email and drove from Maryland to New York here alll went well Until the business manager was so busy that I waited for an hour + to sign papers. Brian was great but the process took too long. Of course it was Black Friday. The 240 I X Drive is great. Larry
THE BEST!
From the moment we walked into the dealership, we were greeted by 2 kind and welcoming receptionists. We requested to speak with the manager. Within 5 minutes, Hugo welcomed us to his office. Hugo was kind, thoughtful and very receptive to what we were looking for. He began to run numbers and provided us with an outstanding opportunity to lease a 2016 X1. Before anything was finalized Hugo provided some additional options and we test drove the vehicle. Upon our return, we signed the papers and we were all set. Hugo and his team are full of integrity and care about the customers needs. This is the best BMW dealership!
I was greeted quickly and they told me it would take approximately 1 hr 30 minutes to put on a new tire. I returned almost 2 hrs later and it still wasn't ready...actually they had only just called the insurance company to make sure they would pay for it (which they did because I had tire insurance). Having to wait another 1 hr, while trying to entertain two small children wasn't pleasant. If they had told me 2.5 hrs to begin with I would have been prepared for that. A little frustrating!
Since service related to standard issues including oil-fluid and engine belt changes, can't really comment on the quality of repairs but feel more confident car had necessary work and all done well. I can however express extreme gratitude for the overall service experience! From the greetings by various employees upon arrival including random employees passing by, front desk staff, the gentleman who set me up in the loaner to the personal attentive service from Peter, the Service Advisor, it was excellent! The BMW team was relaxed, efficient, professional and kind. They accommodated my condensed time crunch getting me in/out and off in a loaner car in impressive time, and all with a smile. Peter kept me informed of proposed services, helped separate out more pressing issues and made extra efforts to complete service in time to accommodate my work schedule while avoiding traffic. He also greeted me with a handshake on pick up to review the repairs/services and address questions. And had my car cleaned! I have continued to use BMW of Darien due to the consistently positive experience for past 5 years with recommendations to others. You are a very busy dealership - convenience was the initial reason for selecting you but you won me over with the excellent customer service. Car servicing is not usually pleasurable when you are paying the bill but having a positive experience definitely helps. Kudos to your team!
Tim Haines in Darien continues to be a stellar representative of the BMW line. I have returned for my fourth lease, my second 328 XI, because of Tim, and I wish him, myself (!), and BMW all the very best going forward.
Everyone was great!
Kevin lessened to my concerns and addressed all with solutions and suggestions.
Alexis was friendly when scheduling my initial appointment then very accommodating when I needed to re-schedule at the last minute.
Vincent and the entire service department are always a pleasure. My car has almost 100,000 miles and it runs beautifully due to their attention to detail and responsiveness to customer needs!
Got my 2018 M3 - black sapphire with sakhir red/orange interior, competition package. Car was in stock, colors and packages were selected by dealership. Great taste, guys!!! Car looks amazing, real "bad-xxx" character. It has almost all possible packages, still was priced decently and discounted even more after a short bargain ;) - special thanks to Jason ;) Service at Tenafly was simply outstanding: neat facility, courtesy, professionalism, answering all questions, even great jokes...) Jason Lee gave us a huge discount as a returning customers, and priced our trade-in X5 higher than any other dealers. We feel, we got a great deal after comparing prices at different places. Alain answered all questions, made short calls to the insurance company and financial institutions, selecting the best financing deal for us. Thanks Alain ;) Definitely will return back, thank you very much, BMW of Tenafly!!!
My Second BMW from Marlen Gafanovich and BMW of Tenafly
by mwares212 from DealerRater.com
December 3, 2018
4.9 (833 reviews)
This week I purchased my second BMW from Marlen at BMW of Tenafly (my 6th BMW). This purchase went as smoothly as my first purchase using Marlen some three years ago. We ordered a new 2018 X3 and the process was flawless. We literally pass by three other BMW dealers to work with BMW of Tenafly. When the lease on the old vehicle was coming due, we received an email from Marlen reminding us it was time to replace. I do most of my research on cars online, so I usually already know exactly what I want. Just as before, the negotiating process was smooth and pressure free. I said what vehicle I wanted, what options I wanted and I received a great price immediately without having to haggle--a good fair price that makes everyone happy. The entire process was completed in a few email transactions. When I went in to sign the papers to order the car, we only had to go over a few things such as what color to get and so forth. While going back and forth over colors, Marlen was great giving his opinions and I ended up with a color combination I love, but wouldn't have even thought of if not for his input. On delivery night, the process continued to be smooth and the entire interaction was laid back and not stressful. Without a doubt, I will use Marlen for my next BMW purchase (and the one after that). The paperwork was handled with Sean Mohammed. That process also went smoothly and as quickly as possible. Even though we didn't directly deal with him on this trip, I have to make mention of Service Advisor Bob Ryan. I have serviced 4 BMWs with him and he is always efficient, on top of things and goes the extra mile to make sure you get in and out quickly. Whenever I show up, I am always warmly welcomed. Your service advisor is who you have the closest relationship with at a car dealership and I don't know what I would do if Bob left.
BMW of Tenafly has some of the best salespeople in NJ! Marlen Gafanovich worked with us over the phone for a few days before my wife and I were able to drive up (we drove 30 miles just to work with Marlen) to actually see two different X5s with third rows. Marlen was helpful, communicative, friendly and made the entire experience as fluid as possible. If you're thinking of buying a BMW and have never owned one before, 1. Don't hesitate, the X5 is amazing, 2. Call Marlen, he's THE MAN.
So my journey started in September my Audi lease was almost up and I wanted a 2018 230xi Convertible... but here lies the problem I wanted a specific color and it does not come in that color. I went there at least 3x drove various cars and got schooled on a lot of the different options BMW has to offer..... Here we are are January 2018 and I got the perfect car, it has everything I wanted. Perfect price as well!!! I know I drove them all crazy but they were all patient with me. (430XIConvertible)
Although they asked me to leave a positive review, but they had already earned it. Chris Quaglio my adviser was polite and patient. First identified what I needed, then showed me a nice car which I bought. However a question about car history is still unanswered by them. I hope they get back to me with a satisfactory answer.
Azi in financing department is also patient and helpful. He gave me very good advises on financing, although I expected him to let me know before submitting hard inquiries to get my credit history.
Overall I'm happy doing business with them.
Everyone @ BMW Bridgeport showed patience, knowledge and expertise. Having owned BMW's for over 15 years I will always by the brand only at BMW of Bridgeport. Vinny not only listened to my needs/wants, delivered exactly what I expected without pressuring me for more upgrades and did not hassle me to make a decision. He went out of his way to ensure I was comfortable with the purchase. When I picked up the vehicle someone (I'm embarassed to have forgotten his name) spent close to an hour reviewing the enhancements to the 2018 3 series. Ensuring I felt confident driving the vehicle home, taking time to to hooking up my blue tooth and loading my radio stations. There were quite a few differences between my current 3 Series and new one. He was very patient with my technical limitations and made all the changes seamless. Victoria from the Business Office was personable and made the transaction easy; ensuring that all the Financials were easily understood. My decision to start the sales process with BMW of Bridgeport came through my 10 year always positive relationship with my Service Specialist Bernard. I have been able to trust in his knowledge and judgements about the service of my previous vehicle for 10 years and I know nothing about cars or technology. Basically buying a vehicle at BMW of Bridgeport is seeing a "family" @ work. The process involved a lot of different people,they all showed trust in each others strengths to give me the "ultimate BMW experience". Thank you all!
I will most definitely drive all the way to CT (from NY) to purchase my next vehicle IF Paul is still there. He was friendly, professional, and happy. Thank you, Paul, for a fantastic car at a fair price. I???ll be back some day for my new X7😜. Lisa & Dave DePuy
Honestly the best luxury car experience I have ever had!
by AJ coop from DealerRater.com
December 3, 2018
4.9 (1341 reviews)
This was the best experience buying a car that I have ever had. Ramon was our sales person / he was SO professional, knowledgeable, patient and fast. He really listened to me and didn???t try to sell me anything except what I was came in to see. He made me feel so comfortable, also made us laugh which was fun, and was so thorough - AND gave me an amazing deal. I had been an Audi owner for years and years and even had a dedicated sales person at the local Audi dealership but I wanted to just ???see??? the new X5 before I decided on an Audi. Needless to say, Ramon won my business and is definitely our new ???guy??? and this is our new go-to dealership - HANDS DOWN! 10,000,000 stars for Ramon, the General Sales Manager and everyone else at Brideport BMW.
I would like to express my amazing experience I had at BMW of Freeport service department . If I can simply say in few words it was more than exceptional, however it will not be fair to just end it in few words. Peter Dimarco who is service Advisor he went out off this way and get my car ready on time, and this just doesn’t end here…. Mike Timpone who is Service Director who has made me feel like BMW of Freeport family. ……Guys,,,,,, Truly cant thank you enough. I would totally recommend BMW of Freeport
Please know that Service Manager, Dave Craft & Service Director, Mike Timpone and their team at BMW of Freeport provided me with EXCEPTIONAL SERVICE! In addition, Steve Osorio provided me with positive feedback on service recommendations. Price is more than fair! My recent service experience on my X3 was excellent with Dave Craft's help. He never disappoints us and his respectful, high level of service never wavers. It's always a pleasure to work with him. BMW of FREEPORT = Great service, very friendly employees! They went above and beyond to assure that my vehicle would be serviced accordingly. With their advanced automotive service technicians who specialize on BMWs; I was pleased with the care that was provided with me X3. It was obvious that these advanced technicians (ASE/BMW Step Certified) provided the service needed to ensure the safety of my family when traveling on the roadways. Overal, I have never experienced this type of service with any dealer, unlike BMW of Freeport. I highly recommend this service department, as you will not find a service provider with the leadership that Mr. Craft and Mr. Timpone provide for the specialists. HIGHLY RECOMMENDED! BMW Customer (P.T.)
I want to start by saying, I do not just give 5 star ratings. This dealership really has earned my trust and my appreciation. I've had my vehicle serviced a few times by them and every time they have been patient and through and went beyond the call of duty. Example, I purchased my car by a third party company. I drove the car for two weekd and had to bring the car in for service because of the brakes. I was on vaction due to go out of state and I couldn't drive my car in this condition. I spoke to a Service Advisor named Kevin Cunningham. This man is ACE'S across the board. He spoke to them and the company agreed to fix the brakes and rotors without me have to through another 800.00 on them (this service was suppose to be covered under my warranty and this third party was about to have my warranty voided) laziness and greed are evil. Kevin was literally the light at the end of this tunnel. Thank you Mr. Cunningham. I will be coming back again. 7.3.17 I came in today for my rear parking lamp light to be checked. I also have to get a new battery for my key. I also, came to him for a quote for an exetended warranty on my BMW 328 XI DRIVE XI really don't trust going anywhere else. Thank you Kevin.
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