Wonderful experience yet again!
November 5, 2018
Took our Z4 in for its routine service, and worked with Norman. From the moment I walked into the service area to the moment I left, Norman made the whole process go very well! He explained in detail the service process, answered my questions, offered a great loaner for me to use, and called me at the designated time when my vehicle was ready. Had a question on the car and Norman got the person who does the work into the dealership to assess the work and provide an estimate within minutes! Thats service above and beyond the call of duty! We are extremely happy with everything BMW of Asheville has done and is doing!