Kurt helped me buy my first car and he was great! I was very insecure with the process, but he put my worries to rest. The whole sale happened faster than expected, but it's been a week now and I'm very happy with my car!!! Additionally the financial advisor was awesome. Jerry was her name and though my credit was a bit messy she was able to explain to me all of my choices now and in the future. Both Kurt and Jerry were a god send in my case and I'm very grateful to have had such an easy first time car buying experience. I would highly recommend this location!
Customer service is excellent. Price on vehicles are just as great. Staff at this dealer had a great positive attitude. Very helpful during the finance process in which they assisted in getting the best deal. Greatly recommend it as i plan on returning.
Mark was very helpful in finding us the perfect vehicle. He took his time with us when we couldn't decide. Finally decided and the rest of the process was easy. Would recommend this dealer. No hassles.
Clean facility. While awaiting my car that being serviced, the young lady in sales approached me and was actually quite good. I told her I was waiting for my car and she engaged me in a conversation and did a pretty good job of describing the new 2016 i8 model I was looking at (I have a 2014 i8). I was impressed even though she said she was relatively new to the dealership.
The fellow in service could not have been more professional and, followed up properly which is a bonus. Good job! Thanks! John
I worked closely with Gerald Velasco at BMW Encinitas to get a number of repairs done to the body of my 2012 650i Convertible. At our initial meeting, he looked at the damage and provided me an on-the-spot estimate for the work. Throughout the service, he went out of his way to keep me informed of the progress. I ended up asking for additional repairs and Gerald found the best way to correct the problem. He was always honest in his evaluation of the problem and dedicated to getting it fixed right the first time! He maintained a professional, yet friendly manner that put me at ease and made me feel that both my car and I were in good hands. At completion of the service, my car was returned in perfect condition. I would highly recommend this center and Gerald Velasco for anyone needing body work on their BMW.
Excellent experience. I live overseas but keep an almost-vintage 99' M3 that I own here.that sadly started stuttering on acceleration during my holiday. Mick was very personable, efficient, easily contactable. He and his mechanic kindly insisted on only repairing what was necessary and so the final charges were significantly less than the original estimated I had approved. Also was provided a complimentary electric i3 loaner car, to help me get around during my short visit back home, which was very neat.
New to the area, I took my wife’s Camry XLE in for periodic maintenance. I called the service department and received a same day appointment. The telephone receptionist was exceptionally courteous and friendly and provided me everything I needed to know. I was greeted promptly at the service center and introduced to My service advisor, Micah who was very professional and courteous. Micah escorted me to the customer waiting lounge which was well appointed and comfortable. Service was quick, professional with no pressured upselling. Probably the best auto service experience I’ve ever had in my 65 years of driving. Without reservation, highly recommended.
I recently purchased my 6th car from BMW Austin with Troy Massey. The dealership and facilties are beautiful and comfortable, which makes waiting for any maintenance or repairs actually pleasant. The buying process with Troy has always been easy, respectful, and no pressure. Overall I was once again satisfied and look forward to my 7th car in a few yrs.
Looked at a used car and would like to especially recognize the knowledge and courtesy and style of the "genius", Brett. A wonderful concept and great choice in this role. Overall pleased with him.
Disappointed however to learn that the vehicle had "so called" passed the 150 point check up yet the A/C system was not working properly. Understand that the "oxidation" of paint on the hood and trunk has not been remedied but "mislead" when told it would be immediately treated and look like new. I knew that wouldn't be and never should have been told such. Repainting required.
After researching small/compact SUV's we had narrowed our choices down to the Honda CR-V and one other brand vehicle. We test drove at East Coast Honda and were impressed with the vehicle's ride, interior room, trunk space, and technology. Decided to stick with Honda - this is #7!
This dealership is a great place for your automobile shopping. I would recommend this place to my friends and family.Thanks to Jerry who helped me to arrange the financing.My credit situation was not easy but Jerry made it happen.
Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take a few days for them to get to it & offered me a rental. Before leaving I asked multiple times if there was going to be a charge for the rental and was told no it was taken care of. When I came back to pick car up later that day I was told problem was spark plugs and got a quote of $845. Since I could not afford another day off work I asked the tech numerous times if the only problem was the plugs & he assured of plugs changed car would be good. I changed plugs & problem temporarily fixed. Over next 2 weeks problem gradually came back & worsened. Brought car back to Quicklane for oil change & told them misfire problem not resolved I was told to call service. Called service was told had to pay another diagnostics fee, service advisor finally agreed to do diagnostic for free. I tried to set appt for diagnostic on a Saturday & was told they have no crews on Saturdays, even though I just got a flyer from them saying hours are Mon-Fri 7-6 and Sat 8-4. So I have to wait 3 weeks for a week day off work to bring the car in(if it makes it). I have paid $179 for diagnostic test that was incorrect and a rental car that I was told I would not be charged for. Bozard was very quick to take my $ but not so quick to help resolve the issue. Update- received a call from Octavia @ Bozard she did everything to make this right. Offered to pick up my car and give me a rental while they diagnosed issues, also refunded all my $. She was absolutely a pleasure to deal with.
Marianna was so great to work with! I first met her about a month ago while I was waiting for an oil change (their service center is also great!) and wanted to ask questions regarding the upcoming end of my current lease. We talked about what I wanted in my next vehicle but I wasn???t ready to turn in my old Escape yet. I test drove an EchoSport but didn???t like it was well as the Escape. Since the 2019 Escape was coming out soon I decided to wait. As soon as the new Escapes arrived last week she contacted me to let me know. She already had one picked out for me that had everything I was looking for. Marianna did a great job of going over all the features with me and answering every question I had. I never felt intimidated or pushed to sign a lease I wasn???t comfortable with. It was truly a great experience and I love my new Escape!
Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi Review
by Michael Conte from Miami Lakes, Fl.
November 5, 2018
3.5 (1597 reviews)
I have been taking my Z06 to your dealership for many years. The service department and specifically Steve Diaz-Drago is always available to guide me on a scheduled time of service and er gets my car fixed and out in expected time. I wouldn't take my prize possession to anyother Chevy Dealership.
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