Used 2020 BMW X5 for sale near Kalamazoo, MI

I rated the dealership separately, But I wanted to give special attention to the sales person and finance individual. The person who handled the sales process, Karl Alfeld Internet Manager, and JR, Fnance, in addition to the service department. They answered every question, provided a printout of the findings of the 40 point inspection and actions taken, demonstrated the cars features and handled the finance expeditiously. I would rate them a 10. At the age of 85, I've had a lot of experience with sales organizations and have rarely experienced this level of cooperation & forthrightness.

1. BMW has relinquished transmission service, WHY? They DO NOT make their transmissions and the builder, another German company does and has a full service recommend sheet, with miles and correct fluids, et al. Now that's a load of crap. All transmission need servicing like any part with fluid traveling through it! So when your Trany goes out, you are looking a $4000+ easy, Thanks BMW for that PLANNED OBSELENCE! 2. No dip stick and access to change your oil or the very small oil gasket, NOT THE OIL FILTER, will cost you over $1000 in labor, TO ACCESS and a $14.08 part! 3. Ridiculous depreciation the minute you drive off the lot. I can buy a 2022 X7, retailing north of $95,000 for around. $50,000 and CPO/Certified with around 35-45,000 miles. 4. Very fun to drive, quality feel, twin turbo power I like, the profile is amazing on my 2017 X5. Don't like the body style changes. 5. You pay $65,000 or more and have to pay extra, with one package to get the Harmon Kardon stereo. xxxx, for that much in the price tag I should get the Bowers and Wilkins. 6. 9.5 and 10.5 wheels and tires make it look "mean". But no rotation and you will wear out the front tires in about 25,000 miles. Run flats are harsh and do not last. So, get an "S" model and gain gas mileage, rotate and balance tires and unless you live in a cold climate, the XDrive is a waste of additional sticker shock. of money. 10. The interior colors, mine is brown leather, are nauseating, at best. Orange looking leather, white leather-are you kidding me? And, the old standby Black!

Ardis provides excellent customer service. His professionalism was only exceeded by his intentionality to serve well.

Beast of an engine twin turbo 8 Cyl, I can't wait for my next one M Series even more Torque and HorsePower, Tech is really lovely.

We could not come down from Charleston on that day so Sean offered to deliver the car to our house. He made this experience above and beyond.

I’ve been totally impressed with this SAV very solid in every aspect closing the doors I previously had and Chevys all my life and this goes above and beyond

I'm happy with my Hyundai Tucson Hybrid SEL that I purchased in the fall of 2022 at Phil Long Hyundai at the Motor City Way location in Colorado Springs. I'm also glad that I purchased the service package. My Sales person, Finance specialist, Service Team and Management are people I know I can count on to have my best interest at heart. Thanks for your hard work!

The car is spectacular, it only brings a defect to me concern, the star/stop bottom does not have the option to deactivate it, although in sport mode it is not bad. In areas of uneven pavement the car jumps like a rabbit, it's not comfortable, but smooth is not bad. The car is almost perfect except for those two things, and very economical in the city, spectacular on the highway and off roads or mountains, it is super good and capable. Mine has not brought mechanical or electrical problems. super nice everything

Adam, was great he took the time to walk through the car with my boyfriend and myself and made sure we got what we wanted and needed. Toyota made sure to look out for us in terms of pricing and took care of us in that way as well. Highly recommend between Adam and Toyota reliable.

This BMW X5 is by far the nicest vehicle we have owned. It is very quiet and rides smooth. Also, the 3.0 six cylinder get great gas mileage and more power than we need.

In Ocala from CT. Getting ready to head home, and noticed coolant was LOW. Spoke to Casandra from Service. She was EXCELLENT - professional, helpful, knowledgeable. Told us to bring our Prius in, and they topped off all of the fluids, and inspected our car NO CHARGE. No other dealer would be this GREAT, and extend such a COURTESY! If we move down here we WILL BUY our next vehicle from Gettel Toyota!!!

I love my car! Working with John Goldstrom was such a pleasant experience. His customer service was always very friendly and not pushy at all. Such a nice guy. Thanks to Justin Goldstrom also for answering our questions when John was off one day. It was a 5 ⭐️ experience.

On Saturday, June 7, my daughter and I had an outstanding experience at XXX Chevrolet. While my initial intent was simply to support her in purchasing her first vehicle, I ended up trading in my own car and driving away in a brand-new 2026 Equinox — while she purchased a 2025 Colorado. Both vehicles impressed us during the test drive. The safety features, interior design, storage space, and overall aesthetics sealed the deal for both of us. While comfort and safety were top priorities, what truly set this experience apart was the exceptional service we received. Steven connected us with Brian, an outstanding sales specialist who was both highly knowledgeable and incredibly personable. He built immediate rapport, listened carefully to our needs, and guided us to the right vehicles without any pressure. The process was smooth and efficient — we were both driving off the lot the same day! The dealership itself was clean, welcoming, and even treated us to a delicious lunch during our visit — a thoughtful touch that made the day feel even more special. I’ve purchased several vehicles over the years, but nothing compares to the level of service we received from Steven and Brian. I highly recommend them to anyone looking for a car-buying experience that’s professional, honest, and genuinely enjoyable. Judi and Jackie T.

Thank you Gina Juarez she helped my son to find and also get his first car.

Jagger was our internet sales person and he, along with Casey, the sales manager, were both great! Jagger was helpful through the purchasing process. He even arranged a genius walkthrough of the car before we drove it off the lot. That is where someone knowledgeable with the nuances of the car walk you through its tech feature. Dex and Kyle were great in helping us with this invaluable service. I would rate this dealership a 10+ and would highly recommend them to anyone interested in purchasing a new or a certified pre-owned BMW.

Exceptional customer service. My Salesman Doyle and his Manager Zack listened to my needs and got me in a vehicle that was exactly what I was looking for. They were very helpful and not at all pushy. Made my car buying experience easy! Will definitely be back when it's time for another vehicle!

Not sure why all the poor reviews, but I have had nothing but positive experiences with this dealership. As for someone that has had many, many cars in my lifetime, buying my 3rd BMW was a no brainer and this store seemed to have more stock of certified cars than any other. Ill always gravitate back to a Herb Chambers, since I bought two Lexus from the Sharon store and had a great experience with their sales and service (although I would never by another Lexus, but thats a different story). Herb Chambers dealerships are all about exceptional customer service and great relationships for the long term which is what I like. From start to finish, this dealership had great communication from online, text and in person and Ahmed, my sales person was exceptional, friendly and professional and I could not ask for anything better. Great service, great people and quality cars , I would highly recommend this dealership. The location is not ideal, and it is a smaller dealership with mostly cars in the showroom, but they do an excellent job.

Was Very easy and pleasure people to work with I will highly recommend 5 star ⭐️ ⭐️⭐️⭐️⭐️

We worked with Gunter & Lee for the purchase of an 2025 Audi. They were great to work with. I’ll come back again!

I recently purchased a 2024 AMG 63 from Reid, he was very helpful in this out of state transaction! Everyone at the dealership was cooperative and dealt with me fairly and helped me get a good deal! I was a bit nervous buying a vehicle unseen from an out of state dealer but Reid and Mall of Georgia Mini allayed those fears and did a great job!

We recently purchased a 2025 Hyundai Santa Fe XRT from AutoNation Hyundai, and we cannot say enough great things about our experience—especially thanks to Jodi. From the moment we arrived, Jodi made us feel welcomed, heard, and completely taken care of. She was incredibly kind, patient, and informative throughout the entire process. What truly stood out was how far above and beyond she went for us. Whether it was answering our endless questions with a smile, making sure every detail was perfect, or advocating for us to get the best deal possible—Jodi was outstanding. She never rushed us, never pressured us, and made what is usually a stressful process feel smooth and even enjoyable. Thanks to her professionalism, warmth, and dedication, we drove off the lot confident and thrilled with our new Santa Fe XRT. If you’re in the market for a new vehicle, do yourself a favor and ask for Jodi—you’ll be in great hands!

Mark is a very professional, helpful and knowledgeable salesman. He isn?t pushy and just helps with whatever questions you have and are interested in getting.

Quick responses to questions and a willingness to work with me to find a workable solution.

Our servicing appointment was done on time, organized and efficient. Our wait time was fair and not excessive and all of the staff we interacted with during our visit were highly professional and welcoming! Mr Shem Nichols was professional and knowledgeable!