GREAT DEALERSHIP!!!
Alan M. Made my first experience at Annapolis BMW feat. I didn’t purchase from Annapolis but will definitely be back for my further services.
I wanted to take the time to thank my service advisor Jennifer and the Technicians who fixed my car after Mini of Montgomery carelessly broke my car while it was in their dealership. Jennifer was nice and had great customer service. I was done in less than 2 hours!
Had some recall work done and thought I'd be bummed dropping car and waiting behind more important repairs. To my surprise I was offered a loaner and returned when car was ready. Great customer service.
Friendly staff and great customer service! I’m long time customer. Highly recommend this location. I will certainly bring my vehicle back for some time to come.
Outstanding service and the facilities were top notch. The staff was very professional and courteous. Kept me up to date on the progress of the service.
I had the worlds best experience at Mini of Annapolis. It was honestly the best. I bought my very (all by myself) first car. They treated me like an adult and took me very seriously. I purchased a Mini Cooper and it was a breeze. Very honest people, won't over charge and explain everything in full detail. As a 19 year old this is very important that I know what I'm getting myself into. As for the car, my car is amazing. He listened (Marcus) to my every wish and want and gave me exactly that. Stayed within budget and worked with me as for payments and rates. I would 10/10 go back when it's time for my next car.
Jermery for the past five years has been excellent .
If I have to work with Jane I will choose another location.
The loaner representative seriously needs training in customer service etiquette towards all customers
My check engine light came on and the dealership worked with me and my shedule to help get me in the same week. The customer service at this dealership is excellent. They fixed the issue that corresponded with the check engine light as well as another issue that I was unaware of, all covered under warranty. Everyone at the facility was friendly and extremely helpful. The service manager was awesome and set me up with a loaner car while my car was getting serviced. I was very pleased with everything. I will definitely be a returning customer.
Great dealership! They will definitely make sure you leave with what you wanted and satisfied. I recommend this dealership to anyone who is near the area.
BMW of Annapolis has wonderful customer service and a friendly staff both in the sales and service departments. I have enjoyed all my visits at their dealership.
We recently purchased a 535i GT and wanted to establish a good service relationship with a quality dealer. This BMW dealership was the closest to us, but wasn't in the best neighborhood. I feel foolish now for considering that as a factor and even a little embarrassed. The experience couldn't have been more pleasant, from scheduling to completion. The service techs were all friendly and very cordial. The facility was exceptionally clean and comfortable. I can't remember the last time i left a service visit feeling good. I was very satisfied.
I had a minimal repair and I wanted to wait. My sales expert said come on in no need for an appt. My service expert offered a loaner but let me know it was a minor repair but I wanted to wait. My service expert offered me complimentary lunch and gave me his direct dial number to call him anytime. I have been dealing with Frank (sales) and Keith (service)for years they care about the customer and the Passport name. Thanks guys, I recommend you often. If I encounter a situation you always make it right before I leave.
Jeff Steel is the business manager at Passport BMW, and I give him and his dealership the highest recommendation. I purchased an extended service contract through him for my BMW X6, and the customer service I received was second to none. The whole process was very professional, and the price was the best I could find. Do yourself a favor and contact Jeff for the best service possible.
What can I say about Passport BMW? Let me start by saying they delivered top-notch customer service. I’ve owned a Range Rover, a Mercedes S500 and a Maserati GT, and let me just say, Passport BMW has raised the bar on customer service. Ray Frye greeted me upon entering the service bay and was professional, welcoming and eager to assist. He explained what service was required and how long it should take, (under an hour). He also inquired to see if I needed a loaner in the event I need to be somewhere. After signing the service order, he directed me to several “lounges”, I found myself in the upstairs lounge where not only did I find several big screen TV’s, computer area and an arcade room. Yes, an arcade room. I’m still a kid at heart… don’t judge me! After several games, I received a call that my 650i convertible was ready, not that I was ready to go! Ray was accurate, forty five minutes and my baby was ready; and she is ready for the warm weather. Passport has earned my business!!!
After searching several dealerships, Passport BMW was chosen due to its large selection of cars. Originally looking for used car, but one I was deciding on sold. Received great deal on 2016. Sales department was awesome. It was a experience that has built a lasting friendship. Everything was done right! If you are in the area and looking for new or used car ask for JC Thomas (Charlene, Jay, & David) were superb. I have already referred Passport to other family members, friends, and colleagues.
Had a issue that was not covered under my 30 day warranty of my recently purchased used 328i however the service manager agreed to pay half & I pay the other half to have the issue resolved. I felt that was fair!
Ray was my service agent who keep me up to date on everything! They also issued me a complementary service vehicle for the few days they had my car!
Best Service Department
Great facility and expeditious service. I took my 2001 BMW X5 for an oil change and it was done like a breeze. Also ordered spare key. I have never been disappointed by this dealership. They always deliver.
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