We had the best experience with the salesperson "Tom Poole". He was very helpful, fun, honest and sincere. He made the entire experience so smooth and enjoyable. We would recommend Tom to anyone searching for a new or used car.
We are very pleased with our car and the care given during the process!
Thank you Tom!!
It didn't matter that I was months out from purchasing, Alex took his time to answer all of my questions. He also provided me with information on the vehicle that I thought I would never see. The transparency is apparent with BMW of Peoria.
Really appreciated Ken Reardon’s sales approach. Knowledgeable, helpful, very responsive and patient with questions and information requests before visiting. Recommend going to Ken if you’re in the market for a BMw.
We haven't purchased yet but we know we will be purchasing a vehicle from Alex Goergen at BMW of Peoria. We like to do our homework and then make the best possible decision on such a large purchase. No buyer's remorse that way. Alex was patient with us and took the time to find out what our wants and needs are in a new vehicle and we will recommend him to family and friends. He was professional and friendly.
I know Orlando many years ago, he is very responsible, respectful with all the people, is a person who likes to serve first, I would recommend to everyone that he is the best person to deal.
While in the process to replace my 2014 Explorer Sport with a 2018 model, I did my normal evaluation path and checked out another dealer for a comparable vehicle. Since I had purchased a BMW from BMW of Peoria back in 2011 (and still own), I entered into their website to see what was available. There was a great selection of BMW X5 models in inventory so a scheduled an appointment with Carl Luthy, one of the client sales representatives.
On the day of the appointment, Carl was prepared to discuss all aspects of the potential purchase. We covered all of the features of the X5 along with a test dive. He made it possible to do a special qualification test on a new unit that was critical for my buying decision. I brought two 29 inch suitcases with me to see how they would fit in the cargo area of the X5. Since the weather was rather raw that day, Carl made a new X5 in the showroom available as our test candidate. Success! The bags fit perfectly and this made my quest and purchase decision even easier.
The rest of the buying experience was very relaxed and enjoyable. There was no heavy sales tactics to close a deal. The sales offer was very fair and the negotiations on my trade-in met my expectations. I also had some "special" requests as conditions of the sale and between Carl and his Sales Manager, Clinton Leman, both gentlemen worked diligently to reach our mutual agreement. A sale was made and the customer (me) was very pleased.
The entire staff at BMW is very friendly and customer focused on ultimate customer satisfaction. I have worked with Ryan Moran, the dealer Service Manager, over the past few years, and he and his team work just as hard to answer my technical questions and provide the desired service on my M3 coupe. He has worked with me on certain repairs where I have made special requests, and again, always with customer satisfaction as the end game.
I would recommend BMW of Peoria to any of my family members or my friends if they are in the market for a new premium vehicle like the BMW. I'm sure the same buying experience would be gained with a purchase of a pre-owned vehicle on their lot, as well. Carl Luthy will give you his full attention to win you over to the BMW product line and the dealership.
My communication with Alex Goergen, was by email. He respected my choice of interaction & never tried to call me or ask me to call him. He answered questions promptly and concisely.
Once there to see a car he listened tentatively to what I wanted and did not try to push anything else on me. He was very knowledgeable about the vehicles on the lot.
Everyone there was pleasant, friendly and willing to work with me. I love my car and would definitely go back to BMW of Peoria and would highly recommend them to friends and family!
Laura Andracki
Proud Owner of Beautiful Estoril Blue 2015 428i X-drive
Alex and the team did a great job!! I super happy with my 18' Jeep Wrangler Sahara, and for the overall experience. Special thanks as well to managers Clinton and Jim. I will be back!!
I had wanted to buy a Porsche Carrera Cabriolet for about 17 years; although I had always found a reason not to, kids, house all of the usual things. I believe that this time was going to be no different, but I started looking again. I had narrowed it down to about a dozen cars, but again I thought for sure it would be the same as the last 17 years. One off the cars I found was at BMW of Peoria. I sent the email to them and received an email back from Neal within 30 minutes. Neal did a great job of keeping in touch with me over the next couple of days. He even sent me a video of the car. I was so impressed with Neal that not only did I buy the car, but I bought it sight unseen and in fact I did not see it until I picked it up a week later. Thanks for helping me check this off of my bucket list. Robert B
My used car (E92 M3) buying experience was great. Carl was very knowledgeable of the car I was interested in and very passionate about cars and exceeding customer expectations. The buying process was very simple / stream-lined and the facilities / ammenties were quite nice. I even got to spend some time with the dealer owners family. I'm one happy customer.
We had one day to get the vehicle that we wanted and Carl Bleichner along with Jim Schertz were nothing short of pretty awesome. We wanted the 2016 X1 and they made sure that the car we wanted was available, they gave us a more then fair deal on our trade in and they did everything they could to get the best financing available. Carl was awesome in working with us to get the deal done in the one day that we had. Great service great deal!!
Blake Hutter did a fantastic job working with me long distance to purchase a 2014 Porsche Boxster. I Searched the country to find the car and features I wanted. His timing of calls and other communications were spot on. Woody and Jim were extremely helpful and openly friendly. Finally, I am totally satisfied with my purchase of a car, sight unseen, from a long distance away.
I would like to especially recognize Orlando Masson who is member of the sales team. During my first interaction with Orlando. I told him the best way to communicate with me ( Text&e-mail) and not only did he adhere to that while giving me information, we completed our entire process this way from information, to negotiation, to organizing delivery. He exudes professionalism and knowledge while not appearing pushy nor arrogant. He is the type of salesperson with whom you want to interact as he makes the experience about you and not about the sale.
Prior to my trip to Peoria, I had trouble with other dealers having inaccurate inventory. Carl Bleichner was prompt in his reply, answered all my questions, was professional, and the inventory was "as advertised". I took a chance, drove over 4 hours to see, drive and purchase my X5. The Sales team was friendly and professional. Still will never figure out what takes the paperwork so long to complete. Needless to say the drive home was another ultimate driving experience!
I have been to BMW of Peoria before but only recently have made a purchase. I had been looking at X3 but ended up purchasing a 2015 X1. My client adviser Carl guided me to a great value on the 2015 X1. I was then taken care of by the finance manager Jim. Overall great experience.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
this
service and materials without representations or warranties of any kind, either expressed or
implied.
See our terms of service for more details.