From previous service from the Service department (Kevin Pinkerton) my experience was 5*. My X3 of one year was totaled in January, Kevin introduced me to Heath Cameron, who from day 1 diligently worked arduously to assist me in getting back into a new X 3. I am in love with my new vehicle. Everyone at OTTO'S BMW is Awesome! If you are looking for a new or pre-certified BMW, OTTO'S IS YOUR DEALERSHIP 💯 Dr. DeBorah Williams Newark, DE
Everyone has their ???dream car???. From a young age, I wanted a BMW. It something about the assumed success and hard work associated with a person who possesses a BMW that I love. I have always been a hard-working, independent person, and I wanted a car that reflected that. With each car I purchased, I tried to get closer to my dream of having a BMW. Taking the suggestion of a friend, I decided to lease my first BMW. It was not with Otto???s and was a vehicle ???basic??? model with no upgrades. I began taking my car to Otto???s for service, and I was introduced to Heath. He helped me get out of my first BMW and into a new, loaded BMW with almost the same payment! Today, I leased my 3rd BMW and I must say, it is truly a dream fulfilled! It is everything I would want in a car- all of the upgrades, shiny exterior and the overall luxury typically associated with having a BMW. I could hardly sleep with the excitement of picking up my new car; and it is all because of the care and attention from Heath. He stayed within my budget, listened to my needs, did not force/push me in any direction financially, and made the seemingly unattainable, attainable. I am beyond thankful for Heath and how he was able to find my new 2018 X4 w/everything I wanted at a down- and monthly payment that I could afford! I don???t even know how he did it, but I will NEVER go to anyone else! Heath truly cares, listens and helps in every way. He???s accessible- and not just during the purchasing timeframe. I???ve called him with questions over the years, and he was always available to answer any questions. 2nd car down, many more to go. Thank you, Heath! It is truly a dream fulfilled.
I have purchased many vehicles since 1980 (for myself, wife, and kids) and several experiences have been quite good. My recent experience with Otto's BMW was my first with this dealership and with Scott Gately; Otto's representative. Scott worked quickly, efficiently and very professionally to meet my parameters and ensure I am pleased with my choice of this certified pre-owned X3, and the fair price I paid. It felt less like buying a car and more like dealing with the concierge at a 5 star resort. I strongly recommend Scott and Otto's BMW
Big fan of the Independent, Family Owned, Dealership!
by BeemerDriver from DealerRater.com
December 3, 2018
5 (786 reviews)
I have been a loyal customer of Otto's for several years, now. There is a reason why I just picked up my seventh car from them. I appreciate the familiar, yet professional, treatment I receive when obtaining a new car or getting service performed in their impressive shop. It's nice that there still are family owned and operated dealerships in the area. Heath Cameron has been great to work with over the years. He has helped me navigate the "European Delivery" process -an experience like no other. If you're going to get a BMW, what better way than to take possession of it in Munich, Germany, and tear up the Autobahn for few weeks. (My car really can do 155 mph!) It's also nice to test the knowledge of BMW Genius, Brian Menda and shop manager, Chris Clayton. The whole team really does know there business. I am happy to recommend Otto's
After being in a major car crash, my nerves were a bit high for having to start all over again??? with purchasing a vehicle. My Client Advisor, Scott, was there for me and made this process both enjoyable and bearable. He was patient and caring (not car ???sales-man??? like). He was knowledgeable and honest. I could not be more happy with my car, my Advisor, my dealership, or my experience. Otto and Steve saved the day. For what I thought was going to be a somber Saturday, turned into a day of celebration???with keys to my new, Amazing BMW! May I call you Super Scott?? Thanks a million! You Rock! Best, Lakiyah
My leasing experience and first service appointment at Otto's were top-notch. I leased a BMW i3 back in April of 2015 and got a fantastic car, that IMO represents the future of cars and driving, at a great value. Last week I was back there fore service and was impressed by their approach. They seem to recognize that, as a customer, I don't want to be there (or at any other shop) getting my car serviced; it is an inconvenience and hassle. They start with this perspective and then try to do everything they can to minimize the inconvenience. The drop off process, loaner car, follow-up call, and pick-up process was quick, streamlined and seamless. Overall I am very impressed.
Our experience with Otto???s BMW was so good that we decided to come back and get another one. Our salesman Heath Cameron again came through for us. We were looking for a particular color combination on a 2019 430i hardtop convertible. We were prepared to order it but looking at the accessories we wanted the price of the car was a little more than we anticipated. Heath offered to find us a dealer demo with a few thousand miles. Within one day Otto???s found us a car that was in immaculate condition with only 3,000 miles. We picked it up within several days. We also got an excellent deal based on my research of pricing in the area. Thanks to Otto???s BMW and Heath Cameron.
I want to thank Ottos for another great purchasing experience. I sent a text expressing my interest in an X5 coming off lease. Scott took care of me and called me immediately. The next day I bought the car. In and out in less than 90 minutes. Scott was the best. While waiting on the paper work a BMW genius ( not me of course) brought me up to speed. I will miss my previous 330i CPO that I traded in for the X5. However, on the test drive I fell in love with my new X5. I am a true believer in BMW and Ottos. There are other BMW dealers close to me, but I will always come to Ottos for their personal service. This is me second CPO. When I need to replace this X5, I will do it again with Ottos. My greatfull thanks goes out to Scott and Ottos staff. You???re the best.
This is the second car Justice has leased to me. He is a no-pressure, easy-to-work-with gentleman, AND an animal lover! You can trust Justice to take good care of you. Thanks to him, I am extremely happy with my new (ok- gently used) BMW. :)
Brian Menda provided me with exceptional help on ensuring I knew all the 'nits and bits' of my M4. Even after nearly memorizing the manuals that it came with, I was still left with questions that needed answering. Brian did so!..even providing me with info I did not know I needed!!! Great job Brian and THANKS! As usual, Jay Miller is just a superb guy and is always ready to help with any and all issues! THANKS Jay!!
My wife's BMW was on the blink electronically. We had been using a local mechanic being a 2004 model. We were told that the battery cable was recalled for that model. I got the duty today on my retirement day off. From the first minute I dropped the car off at service and was greeted by a very young man and I quickly met Sharon at the Control desk ( it seemed as the control desk) and she was a total delight! I was introduced to my service manager Joe Izzo and increased to be extremely impressed. These two people are priceless to your business. Sincerely, Richard J. Carroll and I'll be back.!!!
Great sale and very helpful sales rep (Ian). I brought my first BMW from him in 2015 and when I was ready for an upgrade, I went back to him and he did not disappoint me. The whole Otto???s Family is very welcoming right from the front door. And my sales rep was honest, which was very important to me.
by An EXTREMELY Satisfied customer from New Jersey
November 5, 2018
4.9 (1750 reviews)
I recently purchased a 2008 Acura RL from BMW of Devon. The dealership itself is visually appealing with a host of models on the showroom floor. Upon arrival (which was a Saturday . . . the busiest time to shop at ANY dealership) I was not greeted however a very attentive hostess asked if I was being helped and promptly had someone assist me with a test drive. Andrew, my sales associate, was extremely personable and helpful. As a person that do not like wasting my time, I cut to the chase and started the purchase process. Without going through all the details of my purchase, I'll summarize by saying EVERYONE (from the used sales associate, manager and finance manager) did an excellent job ensuring my purchase experience was a great one. The reason I felt compelled to write this review is because although I did not purchase a BMW EVERYONE at the dealership treated me as if I was purchasing a 2017 7 series, and that speaks volumes about the dealership. I DO plan on leasing/purchasing a BMW soon . . . and I can say without a doubt that I know where I'm going.
The level of service that Rich (the service manager) provides is hard to find. I purchased my vehicle about 4yrs ago and have continue to have it serviced at the dealership because of Rich.
I like the personal interaction and continuity of service with the same service advisor. I like that there are “seasoned” employees at a dealership. It demonstrates to me that the dealership values not only the client but the employee as well.
Also, the pickup/delivery service is a wonderful service and staffed by great drivers!
From the moment I walked into Devon BMW, I felt welcomed. The staff greeted me with smiles and were very friendly.. Their knowledge base about the BMW product was evident and conveyed in a manner that was not only professional but also easy for the consumer to understand. Special thanks to the GM, Mike Todak, Ben (sales) and Tori (finance) for helping with the purchase of my 2019 BMW X 4!!😊 I love my new car!!!
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Loving My New Honda CRV
by Linda01 from DealerRater.com
December 3, 2018
4.8 (519 reviews)
After being the owner of a 2001 Honda Accord Ex, I was a ???little??? rusty on the process of buying a new car!! The folks at Union Park made my experience very easy and non-stressful. The staff was courteous, friendly, thoroughly explained all the details of my lease and went over all of the bells and whistles of my new vehicle. Thank you Union Park.....I simply love me new 2018 Honda CRV!!!??
by Judy extremely happy customer from King of Prussia, PA
December 3, 2018
5 (30 reviews)
The best car buying experience ever. I ordered a white 2019 X3 and when it was already 3 weeks into production I decided I wanted to change the color to black. The dealership said no problem as we will put it in the showroom and we will sell it anyway. Next my car came in with the right color but incorrect trim. Again they stood behind their mistake and said no problem. They ordered me in a fresh vehicle and I received it within 3 weeks. My old car had depreciated in the process however both Mark K. my salesman and Nick D. the sales manager stood behind their word and worked everything out, gave me the same trade-in value and made sure they stood by the numbers originally quoted! They made the whole buying process extremely easy and their BMW genius Safe is amazing as well and spent a lot of time with me going over the vehicle. I am in love with my new car and will be purchasing many more BMW's in my future and I will never look elsewhere! You will leave this dealership knowing that you made the right choice as they are honest, trustworthy and have integrity! Thanks again to everyone at mainline BMW!
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