Customer Focused, courteous & professional service dept!
by BMW7X from DealerRater.com
November 5, 2018
4.9 (2452 reviews)
In the last 20 years ,we have owned 7 BMW's and are experienced with 10 different dealerships across 7 states for service. Autohaus BMW of ST Louis has clearly been the best and the most customer focused dealership we have experienced and not because of over the top customer waiting areas. There's are nice:) We moved to STL 18 months ago and our 2011 and 2013 X's were purchased elsewhere but you wouldn't know it. I am always offered a loaner as a starting point, not just a ride. The dealer in MN where I purchased the vehicle didn't offer that always and even when it was a warranty repair. Secondly, Dan, Mike, and Victor in the service department are professionals who know their vehicles and always direct me to coupons or advertised service savings when I forget to look. They are honest in their service appraisals of my vehicles and willing to say when something isn't necessary. I never feel oversold on service or scared sold into additional services. What has really given me enthusiasm for this dealership once again was their willingness to advocate on my behalf for a pricey Diesel Exhaust Fluid tank sensor repair ($2300) at just 80k miles and not quite 5 years of ownership. They persuaded BMWUSA to give me more than fair compensation on the repair. Reminder, I didn't buy any of my previous BMW's from Autohaus. They are good honest people and I will shop for my next BMW from them for certain. When I told the cashier how pleased I was with their organization and how they treat their customers, she replied: "they treat the employees the same way. This is my 3rd dealership and they are the best to work for by far." Well-treated employees translates into well-treated customers in my opinion. Seems to be a good culture. Thank you again, Victor, Mike, Dan and the Autohaus team. Kevin Howes ST Louis Share review Write an update
These folks took care of me a long time ago (1992 to 2000) in their old location (Mike Crader, Gerd Petermann)...and when I returned to purchase another BMW, many of the same faces were still there. Gerd sold me this car too. That says a lot about employee satisfaction and employee quality as well. They have grown and it is obvious why. They again have gone beyond the extra mile. If I owned a Rolls Royce I might expect this...wait, BMW does own Rolls Royce!!! It is about the dealership. No other dealer in St. Louis come close to Autohaus BMW!!! They are the greatest. Service is quite personalized. Amanda is new to me...great to work with as well - very conscientious. I complained about a minor little dimple on the dash pad...I see the part is over $3000 and they have to get it from Germany. Any other car dealership would have told me to "pound sand" or might have tried to inject glue underneath it....no, they are doing this right.
Amazing service! I have bought many cars in my time however I will continue to be a repeat customer with Chapman Chevy! I just finished my 3rd car purchase with them in the last 2 years. I bought a Malibu in 2014 and 2 cars this month (1 new Malibu and a used car for my son). I HIGHLY recommend requesting Danny Ortiz! This last purchase I had some things I needed to have done with my car. Not only was the purchase super quick and easy, Danny was there every step of the way for the next 3 weeks to make sure I was 100% satisfied. He went above and beyond what he needed to do. I have had so many sales reps in the past that lie and do not care. When the sale is done they are done. You will NOT get this service at Chapman. They will continue to help you plus the service department is top notch as well! If you are in the time of considering a purchase on a new or used vehicle I would give them a call and ask for Danny Ortiz (at least to feel him out). I just want you to have an amazing experience like I did! There is nothing in this for me and I don???t often write reviews like this however I know this can be a stressful time, especially if you do not have experienced people that care! I just want everyone to have a smooth easy experience like I did. Not to mention all the money I saved and the extremely low interest rate! Best of luck, Rebekkah
I would like to let everyone know about Service Advisor Tony Di Salvo at Chapman BMW. This guy is the most responsive guy I've ever had the pleasure of dealing with where my 2011 335i is concerned. I'll give you just one of many examples of Tony's excellent work ethic. My wife and I were in Chandler AZ and had just seen a movie. When we came out to the car it was about 110 degrees and my car had been baking in the sun for three hours (btw, my car is jet black). I activated the "summer convenience" feature of the key fob that opens all the windows and sunroof to let the heat out. Everything worked perfectly until I closed the windows. The right rear window made a sound like breaking glass with a loud snap and would not close. I immediately called Tony at Chapman BMW and left a message and noticed it was 3:47PM. After completing my call I headed straight for the dealership. About 12 minutes later my phone rang and it was Tony telling me to bring the car in...at this point, I was a mere 5 minutes away. The really cool part was that I was there five minutes later and when I pulled into the garage area my name was already on the marquis above the driveway, and my loaner car was already there running. Tony took my wife and I into his office...his very air-conditioned 72 degree office...and had me sign a work order and then we got into the 430i he loaned us, and we were home ten minutes later. Around 2pm the next day my car was done and waiting in the driveway all washed and waxed...they even used tire shine. It was awesome. Anytime I have had a problem with my car, Tony has diagnosed it correctly and fixed it correctly and been very straightforward about the costs. I have NEVER had to take it back to have a repair repeated. Thanks Tony!!
I purchased a 2015 Porsche 911 Turbo from Certified Benz and Beemer several months back???there were some chips along the front fender when the car was delivered, and I protested to the dealership to no avail. I was dissatisfied, and made a harsh assessment during my review. I am thrilled BEYOND to rescind those remarks after speaking with the owner late last week. (I was on vacation at the time and we have traded phone calls over the last few weeks) There was no quibbling, no excuses....simply he said they didn???t handle it correctly and he wanted to know what he could do (anything) to make it right! Talk about a breath of fresh air....he took the time to go back (on a sale already closed) and try and remedy a situation. He had already spoken with/to his employees and then reached out to me to see what he could do. He then told me if I was ever in the market for another car to please reach out to him personally. Jack is a stand-up guy and his humility and integrity are no doubt why his dealership is so successful. You simply do NOT see this level of customer service and commitment (anywhere) any more....least of all in the car business. He has re-earned my business! The car is magnificent and I didn???t ???want anything??? in return???I had the minor repairs made, and Jack even offered to pay for those. I am happy to report a great ending to my car buying experience!
Creme de la creme of Sales! My BMW sales person, Alex Tanjga is the best on the planet! His customer service skills are amazing. His communication is clear and concise, devoid of double speak! His moral compass is totally ALIGNED- not a sleeze ball sales person. Hid dedication to the customer is unmatched and refreshing. He is very receptive to "the customer's" wants, needs and goes above and beyond! My interaction with Mr. Tanjga was a pleasant surprise and I highly recommend him.
Characteristics: Kind, honest, sense of humor, Doesn't Sell Dreams and will work "hard" to get the best deal.
Good experience with both my visit and follow up by staff. Met with Kasey, Felix (Sales Rep) and Robert (part owner) and test drove vehicle. They were very friendly and low key. Vehicle was beautiful and very fairly priced. Ultimately went with same model, but 1 year newer and lower miles from another dealer. They have a lot of very beautiful and rare vehicles at Discovery.
I always enjoy everything about my visits to Rick Hills, except paying the bill, but up until that moment, it is great. I can pay that bill, knowing I'm leaving with a car in excellent condition until the next time service is due. Thank you for the confidence I feel when I drive away!
To whom it may Concern, I bought my Honda 18 years ago, have used maintenance from Barrington Motors in the past. I have used maintenance closer to me and have only replaced batteries and brakes with original Honda parts. I have kept it in pristine condition and one morning in my garage my radio/CD player would not work without a code to restart it. This was after 18 years and no one could help because when I bought it from you no code was given to me. I had a letter from Honda saying that delivery of my manual was late. With Extraordinary help from Rich Cano he was able to get a code to restart my radio/CD player without having to take the radio out. You have an extraordinary employee in RICH CAQNO and I appreciate your great employee and thank you. Ron Browne 913 Chancery Ln Cary Il, 60013 Tel ; 1-847-516-4509 rbvb123@comcast.net
Over the past 17 years, our extended family and our businesses have leased and purchased a variety of vehicles through Knauz BMW, as well as Knauz Continental and Land Rover Lake Bluff. In our geographic location between Milwaukee, WI, and Chicago, IL, there are multiple luxury dealers from which to choose, but Knauz consistently outperforms the rest in customer satisfaction, vehicle service, and expertise. The dealership is well equipped with a professional and family-friendly customer lounge offering all the comforts of home while you wait for service or shop, and the atmosphere is updated and high-end without feeling pretentious. All department staff are friendly and greet you with a smile, even just in passing. The diversity of the sales staff provides a well-matched personality for any customer looking for an easy and enjoyable shopping experience. At Knauz BMW, the service department is unmatched by any other in the area. They will consistently go above and beyond to make sure that your vehicle is serviced properly and on time, including picking it up and bringing it home for you when you cannot make time in your calendar. Most recently, I had the pleasure of working with Matt Pudlo while considering a 2016 BMW M3. Matt took the time to get to know me personally over several visits and test drives, with no pressure to make a decision. His extensive M Series expertise and infectious enthusiasm for the product supersedes that of any client advisor I've ever worked with at Knauz, and it was ultimately his keen perception and understanding of what I was truly looking for that had me driving (or flying) away in an M3 instead of the 340i I had originally considered. At all phases, including post-purchase, Matt has gone above and beyond to ensure my satisfaction and exceed my expectations, thus solidifying my loyalty as a Knauz customer. Ultimately, the depth of his knowledge and his sheer excitement for what distinguishes a BMW from other brands makes buying a car with Matt a trustworthy, easy, and (above all) fun experience. For my most recent purchase, I also had the pleasure of working with two additional charming professionals, Doug Kamp and Curt Laczniak. Also, Fred Troccoli and Antonio Lopez in service took great care of me while my BMW X5 was in service.
Greg Lippe was outstanding in his knowledge and ability to help with exactly what we wanted and presented an Outlander in red which was exactly what my wife wanted with just the right equipment she wanted.
I just bought an Aston Martin Vanquish over the phone - sight unseen, on the sole basis of the assurance of honesty and integrity that Reny exudes. She promised the car was as perfect as it is in the photos and I have no doubt that it is.
I live in Southern California! But from this point forward, I'm buying my next Exotic from Reny!
Both Jeremy and Scott take such good care of me and my car. I live in Milwaukee and drive over 100 miles just to have my car serviced by Scott. I feel they make suggestions to ensure my safety in my car not trying to upsell me optional service.
Both the sales team (Scott) and service team (Cam) are wonderful. Scott got us an excellent deal on a 2017 MDX Advance series and Cam got my 2006 RL serviced perfectly so I could pass an inspection. Can't wait for the 2018 TLX to come out for our next Acura. Daughter loves her 2016 ILX Tech seris too. Finance team is the best around. Overall a great team.
I am so happy to have finally joined the BMW family with my new 2018 X3 M40! I finally know whats its like to drive the "ultimate driving machine" thanks to everyone at BMW of Towson. We scheduled an appointment just to look at BMW`s, but our client adviser, David Hess, immediately welcomed us to the BMW family. He was very knowledgeable about the product and we fell in love with the car after our test drive. I highly recommend BMW of Towson and "The ultimate driving machine"!
Great service!
Timely service as usual! My service advisor (Willie) always makes U feel welcome and explains everything in detail and is helpful in every way.
Just purchased from Vista BMW Coconut Creek and working with Richard one of the salesmen made everything a breeze. He's top notch, made purchasing so easy, got me a very good purchase price and was so helpful and knowledgeable in all areas. Highly recommend this dealership for purchasing!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
this
service and materials without representations or warranties of any kind, either expressed or
implied.
See our terms of service for more details.