The standard, Dan Ingrassia the Product Specialist was GREAT, knew his products and presentation was text book. Carlos was the Middle Man, running between upper Mgmnt and Me. His delivery of the figures were also text book. Accepted payments with no money down, 72 months new 2018 Rav4 and New 2019 Corolla. Chris and Nate, the Upper Mgmnt that makes the calls and deals with the Banks were spot on. I'm going misspell this one, but (Christiana) in finance, lovely and very Professional young lady was text book and provided what was given to her through the chain and then the part of signing the Bible on 2 cars began. It was during the "Bible Stage" that something wasn't right. Somewhere between our deal at the desk with Carlos and the Finance Office, the terms on the RAV4 got bumped back from 72 months to 75 months, which totalled just under $1800.00 for the 3 months (ie..the down payment they wanted us to do). But in the end, all is good. Bought 5 cars from Toyota North Charlotte before these 2, and we will go back...
Great Heandiling and fast
by BMW 328iX from MN
January 3, 2019
I love it, has a lot of power I'm talking about the X drive,
so fast and reliable, and great handling on the snow.
fun fun fun and fast fast fast
I would definitely recommend going to Audi Northlake. The salesperson, Conner McCloud was very helpful. He did not use a pressure sales technique in helping me to find my dream car. I spoke to him prior to arriving. He did his homework to have the cars I mentioned being interested in, ready to look at and drive. He explained the features of the car and demonstrated several of them as I test drove the vehicle. I found him very knowledgeable about the car and features. He stayed after-hours to help me in finding my car, financing information and explaining the car buying process at Audi Northlake.
by Donald from Miami, Fl
November 22, 2018
Great car value for its price. Comfortable, smooth driving , make me wanna go to journey over across the country. BMW rules as always! !
First of all, didn't have any idea that I would be driving off the lot in a brand new 2019 Kia Soul. Mr. James Lawrence service was outstanding!! He went above and beyond the call of duty and I definitely recommend him to anyone who wants a great deal!! The Hendricks lot itself was stellar!!
Absolutely love this machine
by nickbmw328i from iselin nj
December 10, 2018
The car has been the best car I have owned so far! Drives well and handles the turn like it is nothing. Sporty feel is what makes the drive thrilling for a sedan.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Shifting from gas to electric was the right move
by StuartABQ from Albuquerque, NM
August 16, 2018
Performs beyond my expectations/drives and responds exceptionally/my wife loves it/the vehicle we need to get around town/now we are making a contribution to the environment
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Great first fully electric car
by JFBest from Québec, Canada
January 14, 2019
The i3 is a fantastic full electric car. It rides superb and has a sporty attitude as expected by a BMW product. Styling is unusual and kind of ahead of its time (German engineers on LCD...) but very pleasing IMO. The only drawback is its performance in lower temperature (under 0C). Cold temperature really affect these BMW batteries compared to other type.
I walked in after looking through several trucks over the past few months. I was greeted at the door by a nice salesman. Cody who let me take the time to look over the vehicle I had in mind. Most places I have visited over the past few months you could feel the rush or pressure like they didn't want you to take the time to pick your vehicle they just wanted to get you to sign anything. Not the case with Cody and Carolina Auto great place to look great people and even took the time to help me work out some things to make me more happy with my purchase. Cody and Jeff worked very hard to get me what I wanted.
Came in to buy a car. Worked with Tristan and Mike.. seriously nice guys! Made the buying process enjoyable and fun! Then we left and realized hours later we left our garage door opener in our trade in. I emailed Mike to let him know I would swing by .. within minutes he replied that he had it and to drop in when I could. When I finally made it in neither Mike nor Tristan were there but another staff member knew exactly where it was etc. Talk about communication!! Great service and great guys! Oh and we love our new car!
by TRAMhoman from Arizona
January 12, 2019
BMW makes a great product. What many may not know is they loose value at an incredible rate. I purchased a used X1 last month. This one is 3yrs old had 21k miles and was priced at 22k. The list price only three years ago was 49k. While someone else took the depreciation hit I was able to take advantage of the loss and get a great value. I am averaging 30mpg and it’s fun to drive. Has all the bells and whistles of 2015 model year. I will say the back seat leg room is the only real complaint but with that being said it’s the smallest X series so that’s to be expected
I highly recommend anyone looking for an awesome value to look at this model as well as any other model. You will not be disappointed with car or the value of one when purchasing one that is 3-4years old. Again BMW makes a great product. This is our third BMW and they have all made it comfortably past 100k with only routine scheduled maintenance and the usual repairs/replacement of wear items. Brake,tires,wipers
I had totaled my previous vehicle and found an amazing 2015 BMW 428i Xdrive at this dealership. Matthew Zelie worked with me and had me in the vehicle and out the door extremely fast. He also followed up with me to ensure I was completely satisfied with my experience. I would highly reccomend this place, and ask for Matt if you choose to stop by. Thanks you Matt, Officer J.D. Stidham
Probably one of the best sedans ever made
by 5240rk from Boston, MA
December 1, 2018
I have owned this vehicle for over a year now. I have 13000 miles on it with no problems at all. For me, this car is the perfect balance of comfort, practicality, performance, and style. It has a comfortable and supple ride when you want to take a leisurely cruise. But switch it to "sport" mode and you can toss it around corners and race down the street if you want. At 100 MPH on the highway it feels like my wife's toyota at 50 MPH but quieter. It is built for autobahn speeds so it loves travelling at high speeds. It is rather quiet at those speeds and very stable. Sometimes when I am in the left lane on the highway I look down at the speedometer and am surprised at how fast I am going without feeling like going that fast. The electronics and infotainment in this car is the best I have ever had in any of my previous cars. The voice recognition software in this car is awesome. You press the TALK button and say "Take me to 6743 Oakbluff Rd, Ossining NY" and it never fails to recognize what you are saying. The Navigation system recognizes your command and maps out the route for you without touching any buttons. The radio and music buttons are extremely well designed and intuitive. There is so much better human-machine engineering in this car than any Japanese cars I have ever owned. I love the sport seats as they are power adjustable 8 different ways and they hug your sides which is really good in spirited driving. The winter package comes with heated steering wheel. The entire steering wheel heats up toasty and it is such a blessing on cold winder days when you get into your car. In less than 30 seconds your seats and the steering wheen heat up beautifully. The AWD system is fantastic in NE snowy days. I don't think I will ever own another brand of car after owning this BMW.
Our experience and purchase here made possible by JaJa was excellent. JaJa exhibited excellent customer service and was very professional . This is our second purchase from Hi-Line and would do so again.
Beautiful car inside and out!!
by Lori I from Cranston, RI
January 6, 2019
This car meets all of my needs. Not only a beautiful looking car. Love the way it handles. My first BMW and I know it won’t be my last. Great purchased I made.
My buy experience here was made possible by Paul Powell. His excellent customer service and ability to listen to what I was looking for mad car buying much easier. If you're desiring a high end vehicle stop by and talk to Mr. Powell, you'll be glad you did.
It's been a great car
by Brandon from Ontario
January 10, 2019
It's a great car but you have to make sure the maintenance is done. That's why I purchased the maintenance program. You cant beat 2k for 3 years worth of maintenance. BMW has the game rigged with that deal. Then Anthony zabala over at BMW of Ontario makes the whole process so much better.
I was very impressed with my car buying process from the time I clicked the link online to inquire about the vehicle to walking through the door. Friendly staff, no haggle pricing, great choice of cars! I would definitely purchase another car from them in the future. Judy Parker was my awesome sales associate. She made my car buying process a breeze. She was very thorough and made sure that my 3.5 hour drive there was worth it! Thank you Judy!
Most stylish suv I ever had
by Sumo from Windsor CT
December 27, 2018
Comfort wise awesome ... vehicle pick up which I never see in any vehicle ... heated seats and panaromic roof takes it to the next level ...
Ja Ja was professional without coming off pushy. I felt like I was engaging with a friendly coworker, not a salesman. Pleasant atmosphere for car buying with comfortable accommodations for the customer.
loving my BMW
by anne from barrington ri
January 3, 2019
lots of leg room, smooth ride, love the sound system, not a bulky car, very speedy car, enough room for luggage and family. love the safety features and the heads up display.
My husband and I met with Matthew Zelie to narrow down our search for two new cars. Matt was knowledgeable about all the cars we looked at and extremely patient with all our "just one more question" questions. He allowed us to test drive multiple vehicles and helped us compare our choices to get us the best deal. I would highly recommend Hi-Line not only for their professional salesmen, but also for their low prices. We left with two new purchases - a Mercedes E300 and a BMW X5 - and couldn't be happier. Thank you, Matt!
Love this car!
by Isabel from Boston, MA
December 12, 2018
This car is so stylish and drives great! It’s a 4WD which will be great for the winter. It’s also great with gas. I am very happy with it so far!
My salesman Logan was the best ! he is extremely knowledgeable, he understood what i was looking for ! he answered all my questions with precision and ultimately got my new Jetta ! i would recommend him and this dealership to anyone !
Powerful, fun SUV
by Maxwell from Cincinnati, OH
December 18, 2018
Fast SUV with plenty of room for passengers or luggage. Luxurious styling and interior. Top of the line SUV. Clean designs. Easy to use Idrive system. Can be pricey to maintain.
I went in there with the goal of buying the charger that I have literally been reviewing for the past three weeks. Mark in Sales did a great job helping me with that. James the Finance manager also was great, very friendly and professional. Michael with management had great customer service and helped me as well. Kaleb and Austin were just nice and courteous salesmen in general. Very polite and just really cool, made me feel comfortable being there. I'm very big on customer service and they did an awesome job. By the end of this experience, I drove out in my brand new 2018 Dodge Charger that I walked in and said I wasn't leaving without. Oh and to add, I definitely did my price searching on 2018 chargers all around the Carolinas north and south and it had one of the lowest prices with the color and model I wanted! I recommend this dealership out of all of them, and I don't even reside in the Gastonia area. They have a huge variety so your choices are endless. If you want GREAT customer service along with a team of Professionals I suggest this dealership 100%. You guys did an awesome job, Thank you again!
Best luxury sedan for my wife and mo comfortable
by Anthony's BMW13 from Plainfield
July 21, 2018
The most amenities for my money, love the ride and handling. The power is there when you need it. The O&B sound system is fantastic.
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