Very pleased with the sales staff. Have no reservations about going back. Car prices seemed very competitive. There was a sales drive ending the day that we visited the dealership. We weren’t ready to make the commitment.
I emailed them on a car to look at. They called to explain the car isn't available as major problems and going to auction. Then he offered other vehicles trying to help me find a used car I may be interested in. At the time, they didn't have a car; but so appreciated how they reached out to me.
I have a 2010 Dodge Journey SXT front wheel drive 3.5 V-6.
I brought it in for an excessive oil useage problem.(2 Quarts between changes). I have been to 4 other shops before Bergstrom Kaukauna, who did not take care of the problem.
When I called Bergstrom Kaukauna, to explain my issue, Morgan from service was very helpful, and recommended a bg engine cleaning product with my next oil change. This took care of the problem. I was so frustrated before going to Bergstrom Kaukauna, and talking to Morgan, I was ready to get rid of my Journey. Thank you Morgan, and thank you Bergstrom, you have gained a customer for life.
My deepest appreciation
Eventually I didn't buy the car, but all things considered I received a great service and Joe (Kirsten) was very helpful, polite and made a great offer. Due to other circumstances I could not buy the car, but I would surely recommend this dealer.
So, we have a disabled daughter and needed a minivan for wheel chair lift and traveling purposes. We were planning on buying later in the year, but we thought we would look around and see what was out there.
Our first mistake: We went to Kolosso, and had a very bad experience. They tried to pressure us with false deadlines, wouldn't budge on the price and lied to us multiple times. I had enough.
I called Bergstrom in Oshkosh and talked to the manager, Mike M. And it was about the best thing I ever could have done. I felt no pressure, and he actually took the time to explain what everything was and ment.
He gave me a deal I could not pass up and we ended up getting a BETTER Chrysler Pacifica then the other dealership for LESS money. He even found extra rebates that Kolosso did not offer.
I am very satisfied and I will be shopping with Bergstrom in the future. I recommend stopping in and seeing what they can do for you.
William and Loralyn Buelow
Was looking for a new Buick Encore for my wife and searched around the Metro Milwaukee Area to no avail. Searched the internet and found just the perfect car up at Plach, 90 miles away. Started the buying process by phone and was amazed at how easy they made it. The price was great, and they kept finding more programs that saved us even more on the final price. The drive up and back was definitely worth it! The staff was extremely knowledgeable and personable. I would (and have) recommend them to anyone and will go back to them when we are in the market for another vehicle.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Awesome experience at Auto Haus. Had the pleasure of working with Justin on the purchase of my F-150. He made the process painless and fast and I will defiantly be back! Thank you to everyone at Auto Haus on Velp! Excellent customer service
made buying a newer suv quick and fast, took care of the suv little probems. working with brad was good , 2nd auto we bought from this dealer . will buy next too.
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