Used Cadillac Escalade for sale near Woonsocket, RI

On April 30th, 2021 I had an appointment at Prime Toyota for a humming sound I heard when I turn the steering wheel. At 6 am. I parked my car and left the keys in the dropoff box. Came back and pickup the car not checking the entire car. As soon as I got home with the car I noticed the right passenger side had dents and scratches. I called Prime and the call went to voice mail. My mistake one i never check the car before leaving the dealership and second when I call back I was very frustrated and didn't leave a message. I called the next morning and spoke with Lacey DaRose who told me to bring the car in. I drove all the way to Prime Toyota West Roxbury. Lacey went and spoke with the Fixed Ops Director Malinda Burgos who spoke to me like was stupid telling me she's not arguing. She then told me she would fix the car and gave me a rental within a week, I told her to put it in writing and she wrote on one of her business cards and gave it to me.Here's my intake on all this, You never inconvenience a customer. She should have taken the car the same day to have it fixed and gave me a car . She told me to give her a week to call and let me know when a rental will be available . A week for me is a liftime especially the incident happen right there at the dealership. I gave her 3 business days. I called on the third business day and left her a messages she never called back. I was very upset the forth day and drove up to Prime Toyota, and met Alwin customer relations at the new Parkway Toyota and he made my day. I told him what had happened and he took care of the problem right away. He took my car and have it sent to the body shop and gave me a rental. Also Jason DaSilver both gentlemen were awesome and I honestly had no intention of going back to this dealership until I met these professional men. I just want to say thank you to Alwin from customer Relations and Jason Dasilver for such great customer service and your my only reason for going back to this dealership. Your both truly remarkable.Thanks so much!

Test drove several models and found that the Platinum Luxury model was fitting for me since I didn't like the sport models all blacked out. The 2023 model is very classy looking yet gives you the presidential feel from the inside. Worth the money to see it turns heads!

I can not say enough about my experience at Long Cadillac. I was referred by a friend that has worked with Long over the past several years; his referral was nothing short of spot-on. The atmosphere at Long sets the gold standard for what every car dealership should strive for. My Sales Associate, Ron, greeted me with a smile and was eager to answer my questions. He was extremely knowledgeable and took the time to understand exactly what I was looking for. During our visit, we were also warmly greeted by Tom, the Sales Manager, who solidified that we were truly in the right place. On the day of pick-up Ron remained in contact with me to ensure a seamless transition. When I arrived at the dealership he had the car ready and was excited to go over every inch of my new vehicle. Even after leaving Long, the experience hasn't ended. Ron has remained in contact with me to answer any additional questions and to ensure I?m completely satisfied. All any customer wants is to feel valued and listened to; Long Cadillac certainly drove those feelings home. They deliver a top-notch customer experience and have certainly gained a lifetime customer in me!

Nice vehicle very good family truck 68,000 miles very solid have not had any major issues comfortable and ample power like the options great power pulling boat

Super friendly.. very helpful got me in last min. Very quick and speedy service . Very happy with todays experience..😏Ty

This Escalade is much better and refined more than the five previous we have owned. We would recommend this as high quality luxury car above others in the price range

The best way to start the new year - picking up my new Cadillac and working with Al P.! The transaction could not have been smoother and Al made sure I was informed and comfortable with all of the bells & whistles! Cadillac of Norwood - there is no other place where you will be treated so well!

I purchased a used 2021 model Sport and after being very impressed sold it in order to get a 2022 Sport with Super Cruise, which I absolutely love. I love all of the new technology, with the exception of Apple Car Play. I had a 2016 prior to this generation and was surprised that the gas mileage is actually better on the newer one. The ride is the best ever.

I have done business with sharif in service many times and would never consider going to another Porsche dealer near me. Infinite knowledge, explanation, and flawless communication.

I see people waste their money on the the new jeep grand wagonnier and shake my head on the daily. For the price they could have better luxury and fewer recalls.

Bought a suv from Geico Ford. Steve smith was my sales representative and he was great to deal with. I never felt pressured and he explained the different features on the suv. I’m sure he loves his job and loves to help people get the type of car that they want. I would go back to buy another car and I definitely would ask for steveagain.

BEST CAR EVER so cool it’s just amazing And highly recommend it’s just pure awesomeness like I said high recommended it’s so nice I love it

Very professional, personable and efficient dealership. They offer fair trade-in values and have great prices. Overall, highly positive customer experience!

Definitely worthy of your consideration to see Manny Williams I had done my homework on comparing other dealerships to compare like vehicles in price, size and driving experience. He will work with you patiently answering all your concerns of comparisons and pricing.

Best car buying experience I’ve had so far! Derek was awesome!!! I would definitely buy from Mastria again!

I found a vehicle online that the store showed in inventory. I made an appointment and took a 2 hour ride to se the car. I was assisted by Mike, my salesperson. Although the car was as described and nicely presented, I decided it was not the right model for me. Mike did a great job finding out what will work for me and will contact me when the right vehicle is available. Bottom line, I'd make the 2 hour drive again. Thanks, Brian

Things I love: SuperCruise, quiet ride, independent suspension, other innovative tech features. Cadillac is ahead of most Euro brands and all American brands when it comes to the technology they have put in this vehicle. Really eager to see how UltraCruise works and I hope it can update 2022 models. Things I don't love: Low power compared to Euro brand large SUVs. Interior is close but not quite as nice as the higher level Range Rover and Mercedes SUVs. The new model is actually slower 0-60 and through the slalom than the last model that ended in 2020. The list of constrained items seems odd. Monochrome badges? Not many semiconductors in those I don't think. Other items too that are more understandable, but I would have liked some notice and the opportunity to wait for them. Instead, the car just shows up with whatever they had in stock that day. The window sticker is like a scratch-off. What features did I win??? Things I absolutely hate: Why put radio controls on the steering wheel if I can't use them while driving? Why not use that space for something that I can use while driving like VIRTUALLY EVERY OTHER MENU in the infotainment system? Isn't that the point of putting something on the wheel? Climate control perhaps, which I have to look farther down and take my hands off the wheel to adjust anyway. Why disallow me from selecting a song while driving in the first place, either on the wheel or the main display? What's my option, remove my hands from the wheel and pick up my phone and look at it while driving? Unbelievably poor "safety" decision there, GM, assuming people will just accept the restrictions and completely failing to understand human nature. Every person who causes an accident from looking at his or her phone because they couldn't pick a song from the display or the steering wheel while driving in one of these cars is now kinda on your watch. Every car I've had since 2007 has allowed me to select songs and navigate music while driving, including my 2016 Escalade, all from the steering wheel, where I don't have to look down too far and can keep the road in my vision, and KEEP MY HANDS ON THE WHEEL. Do better. In fact, remove this ridiculous unsafe restriction in a firmware update and make your existing cars like every other manufacturer out there. Oh, and don't blame Apple CarPlay. I don't use it, don't have it turned on, have it locked on my phone, and I connect straight to the car with Bluetooth. It's not them, it's you. (And using Apple CarPlay doesn't allow that function either, so I can't get around the restriction by engaging it.)

Treated like royalty. I live in Maine, yet they trucked my Lambo down in a covered trailer no charge and were meticulous with the repair. I would choose HC Lamborghini for service even if they weren't the closest! Linc

Have been doing business with Acura of Auburn for over ten years - very fair and knowledgeable sales staff and their service department can not be beat - highly recommend.

Excellent service from Raul Ibarra sells man made us feel very comfortable. Highly recommend him does not make you waste time going back and forth to get a lower deal he goes straight to the deal.

Great to work with and did everything on time and with a smile. Thanks, Jordan.

purchased this vehicle 3 weeks ago. And purely LOVE it. The ride is so smooth and relaxing, but yet classy. 6.2 Motor has some serious power.

The dealership is awesome and # 1 in all categories. Thank you empire for everything. I recommend anyone to go and have the best experience ever.

i purchased my Cadillac Escalade from Pepe Motors this year. The price and trade in value was better than any other company. Besides this point, they had the vehicle for me that I wanted. This vehicle not only performs better than any other SUV that I have own, it has all the updated features, technology and style than every other SUV in the market. While I have been a Mercedes owner for the past forty-five years, Cadillac simply has a better SUV that was give me pleasure for many years.

My experience was awesome in dealing with all of the people at Cadillac of Norwood, form my sales person to the finance person, all top notch service. I would highly recommend this dealership if you are interested in a Cadillac. My salesman John was knowledgeable about the products that he was representing.

I had a fantastic experience buying my vehicle at Cadillac of Norwood. My sales professional Al was fantastic to deal with. Highly recommend.

I am shocked with all these negative reviews. I"ve had mine 3 years and no issues. Kids love it, it's got so much room it's ruined other cars for me. This car gives you everything and more than a Range Rover offers, I know this for a fact because my Fiance drives one. Great functional car.

The dealership was very cordial and professional with several follow ups however they refused to negotiate on the price which I felt was a little too high based on the equipment. As a result I am purchasing at another dealer who was flexible on price and provided a better deal for a similar vehicle with less mileage that also had significantly more options and a higher window sticker.

BEST CAR -RIDES COMFORTABLE AND IS SAFE TO BE INSIDE OF IT. QUIET AND JUST PLAIN AS JOY TO OWN IT.EVERYONE SHOULD TRY THIS VEHICLE FOR STYLE AND OWERSHIP.

The BEST dealership to have your Mercedes serviced. Russell Machado is also the BEST service advisor there is. I highly recommend this dealer for their attention to detail and their professional and friendly approach to service!

I love my Escalade! It is my Dream car, I had it for almost 3 months. It's fantastic. It has every technology you can ask for. Not great on gas, but truly a great car!

Had an amazing experience with Nate! He was kind, knowledgeable and was able to assist us from start to finish!

I was able to get in and get the car I wanted due to Tommy Dollaz he is the man when it comes to getting people a car I wouldn't want to go anywhere else to get a car... definitely will be back to refinance with Tommy dollars.....