Used Cadillac Escalade IQ for sale near Totowa, NJ

The dealership is ok, but the salesman Mr Eddie Lechuga is awesome he went above and beyond to make sure that all the process of me buying my dream CAR was stress less and quick and that I got everything I wanted. Again thank you Mr Eddie..

I recently had the pleasure of working with Mike Cortigino, and I can't express enough how fantastic my experience was! From the moment I walked into the dealership, Mike made me feel completely at ease, and his upbeat personality instantly brightened my day. I had never considered leasing a car before, but Mike patiently walked me through the entire process, explaining everything in a way that made sense. He took the time to understand my needs and preferences and found the perfect fit for me?a 2026 Chevrolet Equinox! His expertise and honest approach made it clear that he truly has his customers' best interests at heart. What I appreciated most about Mike is that he wasn?t just focused on making a sale; he genuinely wanted to ensure that I got the best deal possible. He went above and beyond to help me navigate the options, which turned what can often be an overwhelming experience into a breezy process. Plus, Mike's sense of humor made the conversations enjoyable?I actually laughed while discussing financing! I've always been hesitant about dealerships, but this one, combined with Mike's outstanding service, has changed my perspective entirely. The drive to this dealership was absolutely worth it, and I will definitely be recommending Mike to friends and family. He even took my phone number to offer ongoing support for any questions I might have regarding my new car, which speaks volumes about his commitment to customer satisfaction. 5/5 ??????????

service advisor was very nice and knowledgeable kept me up to date with the repairs on my vehicle from beginning to end

I recently had my vehicle serviced. Dakari Merrill was my service advisor. It was just happenstance that I asked him about the A service. I met him a year ago and was so pleased about his guidance and recommendations. So I just happened to ask him this time without realizing it was him. I was so excited that I chose him out of the other service consultants that morning. He exemplifies the service provided by this dealership associated with Mercedes-Benz vehicles. The top notch reputation and service you expect from Mercedes-Benz delivers every time. I strongly recommend asking for Dakari Merrill as your service advisor when having your vehicle serviced. He is extremely knowledgeable and provides guidance about your service requirements. He exceeded my expectations each time. I’ve had my service at Mercedes-Benz of Annapolis in the past. I’m so glad I chose Koons of Catonsville instead of the Annapolis center. Great job Dakari!!!! Clearly a 5 star evaluation.

I was helped by Blake. This is the 2nd vehicle I have purchased with him and he always delivers, literally. I live in California so he takes the stress out of delivery and coordination. I sold him a car that I have previously purchased and the pickup and delivery of that vehicle back to Las Vegas was easy and painless. Cristeen in the finance department does an amazing job as well and stays on top of the entire transaction. I Highly recommend this dealership.

As usual, the service was outstanding. Steve, Lauren and all the technicians were great. Chris even helped by telling us by phone how to reset the mirror safety monitor. Thanks Rick and Sue Nesmith

The process took longer than expected but overall is was good. The team was very friendly and make the experience pleasant.

We found our vehicle on line and messaged about it. We were told it was sold, However, the next day we got a call from Hunter stating that it was in fact, not sold and to come as soon as we could. He had the vehicle warmed up for us and ready to take on a test drive. Cory Who is the sales manager was also wonderful to work with. Holly and their finance department is an amazing person. I would recommend anybody who needs a car to go to Heller. When you buy from them, it’s like you’re buying from family.

Gail Gwynn -Harris is AWESOME Gail knows her job very well, I asked her all types of questions about the XT6 and she answered them with no problem and she is so courteous and kind and just a all around nice person to deal with. I did purchase the XT6 and will definitely come back to purchase another vehicle and tell all of my friends and family.

I scheduled a service appointment on line and when I came in they didn’t show it on their system. However, Jim Buckner was most accommodating and got me in and took care of my issue. Had to wait awhile but was well worth it. Thank you Jim.

A huge thank you to our salesman Delmar Fralick! He provided us with seamless car buying experience to help us purchase the CT5 Sport have been eyeing for a while. Communication, the test drive and paperwork all were very smooth. We have bought from Delmar 3 other times at a different dealership and cannot recommend him enough.

I’ve purchase several new Cadillac vehicles over last 20+ years. To be honest, It’s been several years since my last new Cadillac purchase. So, in 2020, I decided to trade in my 2017 GMC Yukon Denali and obtain the new 5th Generation Cadillac Escalade! In early November 2021, Cadillac.com initially referred me to Carter Stenburg, Internet Specialist at Cadillac of Beverly Hills (California). After receiving an introductory e-mail from Carter, I called Carter and discussed what Escalade trim I was interested in as well as other questions about optional features. Carter was very professional; polite and patient with me. Any questions he could not answer during our calls, He would immediacy get back to me with the answers. Carter suggested that I order a 2022 Escalade using the “build feature” on the Cadillac.com website. I built the 2022 Escalade Premium Luxury with the desired trim and options and generated a PDF file which I e-mailed to Carter. Thanks Carter!! Cater then introduce me to Brian Epps, Cadillac Sales Specialist at Cadillac of Beverly Hills!! OMG! I can not say enough praises for Brian! Brian is amazing! Like Carter, Brian was very professional; very knowledgeable; very patient with even more questions that I had; made very good suggestions about some upgrade options to my vehicle build; etc. He “really knew his stuff”!! Mid November 2021, We reviewed my updated 2022 Cadillac Escalade build one last time. I agreed to the final build. Brian had his colleagues place my 2022 Escalade Premium Luxury order (again, November 2021 “timeline”). Again, Thanks Brian!!!! Well, It seems that in December 2021, My 2022 Cadillac Escalade Premium Luxury order was accepted / approved / built at the GM Factory in Arlington, Texas with only 2 minor constraints due to the worldwide chip shortage and limited auto parts shortage - Not Equipped with Steering Column Lock and Not Equipped with 4-Way Power Driver and Front Passenger Lumbar. Brian personally called me late January 2022 and informed me that my 2022 Escalade Premium Luxury (order) arrived at the dealership. I was very lucky during these challenging times in the automotive industry to received my 2022 Escalade within a few month of ordering the vehicle build. Cadillac of Beverly Hills is part of a larger company and I (could be wrong, but ...) think that perhaps the dealership's outstanding reputation and / or their sales volume had something to due with my quick build turnaround. Anyway, after Brian’s call over the weekend, I arrived at the dealership the next day – January 31st, 2022 and met with Brian. Traded in my 2017 GMC Yukon Denali (the dealership gave me a fair price for the trade in ...). While at the dealership, I was pleasantly greeted by Joseph Norkewicz, Manager (we meet prior – Great Guy!!). While going through the “paperwork process” the reception staff at the dealership was so nice to me and checked on me to see if there’s anything they can do for me (water; Starbucks's Coffee at the dealership; etc.) - Very Nice! Very Classy and Professional! However (next to Brian), me acquiring my 2022 Cadillac Escalade Premium Luxury would not be possible without the help and assistance of Frank Rastegar in Finance!!! Thanks Frank!!!! Left that day with my 2022 Cadillac Escalade Premium Luxury. I love the vehicle! I get complements everywhere I go (and of course, I tell everyone to call Brian Epps at Cadillac of Beverly Hills …). So, Bottom Line - I’m very happy with my 2022 Cadillac Escalade. Very Happy with the vehicle arriving at the dealership two months after placing the build order! I’m very humbled by how the Brian in Sales and Frank in Finance help me achieve my dream car!!! Finally, I'm looking forward to having my car serviced by Erik Curtis and the service staff at Cadillac of Beverly Hills! Much Thanks Cadillac of Beverly Hills!!!!

Mandy made my experience so much easier with her smile and personality and Jason topped it off with his financial expertise.

I went to this dealership to trade for a new used car but left with a brand new one! Staff was friendly and helpful! I feel I got a great deal on a car I love!

Excellent help with trading in my used 2016 Chevy Silverado. It had some right side damage, but Victor and the sales staff helped me out with a trade in.

I purchased an SUV with Samuel Dixon. He was so awesome to work with and the sales transaction went smoothly. Sam and the team were straightforward. I look forward to purchasing again in the future. In the past, I've been to different dealerships, and I was tired of their deceitful tactics.

The young lady was extremely attentive and helpful. I haven't purchased yet but I'd purchase with Crest.

Amazing team, amazing car. I'm not sure what the other review is referring to, but they were all professionals, including the previous GM that was kind enough to take the time to continue to assist me AFTER he left. I do know that most wordy reviews come from frustrated people that are usually unreasonable. I wouldn't buy or Service a Cadillac anywhere else.