by Ethan from sterling optical from West Seneca my 14224
November 21, 2018
Rich perry took care of us and did a fabulous job. Very convenient and seamless without any headaches, which is almost unheard of when it comes to buying a car. We reached a great deal with Rich who is a stand up guy.
Bought a 2014 Ram.. it was "inspected" that day....Brakes were grinding as I approached my driveway that night after buying it. Took it back for "service" the following week... "new" brakes put on it by them.... they squeal now instead of grind. They replaced the single bad brake pad because they were obviously understaffed and pressed for time. Lesson learned. If you are a normal weekend warrior that can do brakes and oil changes yourself, do your own trusted work... sales department was great but "service" department sucked.
I walked in at nine in the morning and went back at two to pick up vehicle. I had a very professional salesman, told him what I was looking for and where I wanted to be with my monthly payment. Have to say they exceeded my expectation. I would gladly recommend them to my family and friends. A+++ rating on my part. K
Inquired about a truck on Friday,very quick communication from Adam at the dealership. Barbie in finance was very helpful.Brought the truck on Wednesday, literally 10 minutes at the dealership. Live 340 miles away Adam had Dave waiting for me at train station,very professional. Just a very good experience, will be doing business with them again.L
Dave is a no pressure salesperson. Made me feel comfortable with my decision,he explained everything with my car, how to proceed with the sale, answered all my questions. Paperwork explained before signing. Got my car and loving it
We don't consider any other dealerships when it's time for a new vehicle. We have been dealing with Basil for over 10 years now & always get excellent service from their staff. They are reliable & attentive to our needs.
Went in for inspection and they found an issue with the car, that was covered under dealer warranty. They needed to keep the car for a few days and provided me with a loaner. Great company, great catch, fantastic service!
We recently bought a new 2018 Jeep Wrangler. Within a week and a half we had an issue with ABS and ESC light coming on. We took to the service department to have looked at. They got the car in quickly that evening and it was all set next day. Ended up being a faulty sensor on one of the wheels. They went the extra mile of filling the gas tank for us, which we really appreciated! With having just bought the car brand new and to have an issue that soon it was a relief to have it fixed and to also have them go the extra mile! Thank you West Herr Service!
#Ask4coach! John Madden is your go to guy! He worked with me in such a great way! Not pushy, not overly professional. He was all about what’s best for me! I made the transition from leasing a Honda to leasing a Nission and he made this transition so easy! His customer service skills are one you will not forget and one you will forever appreciate. #Ask4Coach
Everyone was super nice. I want to give special thanks to Joe Bumbalo, Kevin Zephaniah, Mike Watts and General Manager Steve. They went out of their way to help my mom and I get the financing paperwork signed making special arrangements for my mom who was recouperating from a serious car wreck a few weeks earlier and then helping me to get a ride to pick up the new vehicle. It’s a beautiful vehicle. I’m super happy with the buying experience. Thanks and God Bless to all!
We had a great experience leasing our truck. Bobby was very knowledgeable and made the process quick and simple. We will definetly be coming here again and will recommend them to everyone looking for a new vehicle.
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