COULD MAKE MY TRADE IN WORK OUT !
November 5, 2018
Hello, I don't know if this the proper forum for this message, but it was all I could find. I wanted to tell someone in top management about my experience at Fiat of Maple Shadeover the last week or so that I have been attempting to purchase a an auto there at that location from your used car selection. I came to the dealership from a preamp proved auto loan with Capital One, and a search for car gurus on line. I found a car I was interested in and decided to stop in to take a look. When I entered the dealership it was very busy, no one immediately ran to me even though I drove up from in. Mercedes, but shortly I was asked to give them a brief minute or so and I would be helped. A young man named Kristian was called to assist me. He promptly arrived and showed me 2 cars I was interested in, as Lao letting me test drive both, with another female sales rep named Bonnie. Both were very pleasant and patient. I was interested in one and discussed the option of trading my car in to purchase the auto I liked. Unfortunately we could not come to terms on the trade value of my car which was dis appointing. But the young man Kristian was so honest and genuine that I kept wanting to deal with him and I twisted and turned to try and make a deal happen, unfortunately all my 30 plus years of sales management would not allow him to bend and do anything that would hurt the dealership or his integrity, which I found honorable in this sales business almost extinct . Unfortunately I couldn't purchase the E 350 Mecedes Cabriolet I fell in love with, which was disappointing. But I also couldn't let the fantastic deal the Kristian and Bonnie worked so hard for along with Felix and Eddie, so I passed the deal over to my wife who didn't have a trade and is now the owner of this beautiful car of her dreams. We have Ben through a lot of ups and downs in life. We have had nothing and also at times had more than we knew what to do with. Through it we have purchased many cars, a lot were more expensive than this one, but I never left a dealership feeling like we made friends. We actually hugged Kristian and Bonnie several times before we left. By far the best purchase experience of my lifetime so far. I completely trust that this young man did the best he could for us, 100%. Thank you for employing such honest and straight salespeople it's refreshing , and you should be proud to be represented this out of 10 your and 11 in my book. I still have a trade in for another if someone could sweeten my trade by 3500 dollars too! Thank you ,Sincerely Bill and Tanya Mancini