A great first time experience
December 3, 2018
Yeah, I know . . much like Cellular or Cable TV Providers, Dealership Ratings fluctuate wildly. That said, my first experience with AutoNation Service Center was nothing but positive and I say that having to pay a Service bill that exceeded $1K and not covered by Warranty . . . and I"M NOT WEALTHY person.
I'm giving a 5-Star Rating because the Service Dept was courteous from the moment we called to schedule, & the Time of the Drop-Off, & then the call with the Service Quote amount, til the time that we picked it up. Though it was an expensive service (for me), it was described in a digestible and plausible fashion that made sense.
It's not often I give 5-Stars to a Service Dept no matter what industry it is, but AutoNation Service Dept/ performed at such a timely and accurate level that it would, in -fact, influence my car-buying decision to an extent that I would check AutoNation-Johnson City inventory before all-others.
AutoNation Service Dept sets the bar in the Tri-Cities area for Automotive Service, therefore I have no reason to doubt that their Sales Staff would be just as efficient & courteous as their Service Garage Staff.