I highly recommend seeing Andrew Meyer at Wallace of Bristol if you're in the market for another vehicle. He went above and beyond to help me find exactly what I wanted/needed. He was personal, knowledgeable and friendly without being overbearing or pushy. All of the staff was very friendly to work with from start to finish.
I had an excellent journey throughout the purchase of my new Jeep Compass. I had the opportunity to work with Robin through email and texting to seal the deal. She was great to work with. She was not working the only day I could make the 2 hour trip, so she handed off all the documents of the deal to another salesperson, Jason. Upon arrival at the facility, Jason met me before I could get to the building. He was also great. The finance guy was also wonderful to work with. Sorry, I can't remember your name. He was certainly a live wire. Keep me in conversation the whole time. I was in and on the road within 2 hours. Great deal.
Trusting a car dealer is not easy.. But, Brent Morris has not only made buying a car enjoyable, but I trust him and think of his as a new dear friend. Thank you Brent for working with me for 3 days and then everything else. Look forward to driving my new Subaru for many years!!
Great Service, short waiting time, clean facility.
by James Parris from Bristol, Virginia
December 1, 2015
We are always satisfied with the service. This time, my wife brought the car in and had questions regarding the Navigation aspect of the CUE. We had just updated this on our 2013 SRX. A technician took her to a new model SRX and spent about 20 minutes with her, going over the Navigation until she was comfortable with all aspects of that. We are very happy with Bill Gattons and with our Cadillac and will probably be repeat customers.
Last week the 10,000 mile service was completed on my 2018 Volvo XC90 Inscription (which I purchased from Friendship Volvo last fall.) The customer service was excellent from start (scheduling an appointment) to the completion. The Service Manager, Sherri, was exceptional helpful. She was very professional in making sure everything that needed to be done was completed. She is a credit to the Service Dept. and to Friendship Volvo. / Also, a few months ago I had some accessories installed on my XC90 - including a Dog Gate! - and the process then was also first class. The young man who installed the accessories (Scooter?) did an excellent job./FYI a question below asked if I would recommend this dealer to a friend - which I did recently. I recommended Friendship Volvo to a co-worker who had seen my XC90, and he and his wife purchased an XC90 from you about 2 weeks ago.
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